Primark Reviews 2,430

Came looking for a man's waffle dressing gown and couldn't find them. looked at the section where the other dressing gowns were but nothing. However we were wanting towels and for some bizarre reason... See more

Primark was once incredible . Now the quality of material , it’s no longer cotton based and the items are thin , no longer true to size and the polyester is a horrible man made material . There are no... See more

Basic Spagetti tops now NO LONGER have adjustable strap fittings. Just spend an hour or more shortening the straps of the 4 my daughter bought and she is long in the body. All about cutting pro... See more

I am becoming more and more unhappy with Primark. They now charge 15p for paper bags that used to be free. No reason has been given for the new charge. Primark previously stated the paper bags were cr... See more

On 30th September i went to Primark in Wolverhampton where by l was verbally attacked and call a person with an attitude. The cashier involved was allowed to abuse me in front of the public who were... See more

Absolutely diabolical Customer Service & communication! I’m not sure why they bother having that Department in the first place. I emailed a few times to report a faulty item which I had delivered... See more

Sometimes unfortunately sizes are random😕 ...the same L size sometimes fits me and sometimes doesn't at all ... that makes me not really be able to purchase online trousers or pyjama bottoms 🤔😕 ...... See more

Did a click & collect for the co-ords that were everywhere on TikTok, only once I received days later (due up delay) half of it was missing!! If I’d have known there wasn’t a guarantee to receive ever... See more

i bought 2 pairs of trainers from the Westgate centre Primark .They were so so uncomfortable i couldn't walk in them .I was so so disappointed in Primark .I will have to shop for my trainers elsewher... See more

Very poor experience in the Swansea store yesterday. I felt like I was being followed by store staff, so I stopped to ask about it. I was immediately shouted at publicly by a manager. After I’d paid... See more

I ordered Pjs and a 3 pack of socks from The Sims range via Click & Collect because my local store didn't have any stock. I picked up my order and there were no socks. I contacted Customer Service and... See more

Disappointed!!! I thought Primark was the same store regardless to which country you made a purchase. Grabbed some jeggings for my daughter whilst in Prague. Unfortunately, I got the wrong size.... See more

Would give 0 stars if possible! Primark at Freshney place Grimsby, I'd gone upstairs into the men's section to purchase some items, I see a sign saying cash desk so head over to pay, another sign said... See more

I visited your primark poole branch today and I am disgusted in your customer service. An elderly gentleman just wanted help and instead the two young girls behind the desk started laughing at him eve... See more

Placed a click and collect order that didn't go through (got an error message to say it couldn't go through and my basket was emptied) so placed again. I then checked my bank and it went through twice... See more

Partner purchased t-shirt large size. As buying same t-shirt large didn't try on. Back home put t-shirt on and too tight. Unfortunately couldn't find receipt and store said couldn't return or say fau... See more

My daughter spent £180 in uxbridge store,she feels very uncomfortable in changing rooms so some items didn't fit and normally she has the receipts and will go in and exchange for something else as s... See more

I purchased some pyjamas online, available for click and collect. Two days prior to collecting it is magically "out of stock." They don't hold back stock that people have paid for. Instead they allow... See more

Issues with returning gifts. Be aware that if you receive Xmas gifts and wish to return them then the store will only accept exchanges and not any form of store credit or gift card without the... See more

😡😡😡CALLED UP PRIMARK TODAY & RECIEVED TWO OPTIONS ! GREAT ! NOT ! ONE OPTION SAID YOU CAN TALK TO THEIR TEAM,THIS WE DID,BUT AFTER ONE MINUTE WAS DISCONNECTED.THE OTHER OPTION WAS TO TALK ABOUT RET... See more

Trying to ring Primark Trinity for over 4hours and nobody ever picks up the phone i think its absolutely horrendous customer service

Absolutely ridiculous Called into Chatham store at 11.45 a busy time for any retail store to find 2 cashiers on tills down stairs with a massive que other team members on the shop floor talking when... See more

After returning home to Sussex from visiting Aberdeen and Belfast I was told under no certain terms that I could NOT exchange/refund an item purchased in Belfast due to the NEW Regional Policy change... See more

I purchased a it suitcase with Primark in August/September 2024. It has a 10 year warranty with it. This year the zip has broken, unfortunately I am unable to find the original receipt to contact t... See more

For many years I have purchased long sleeved and short sleeved ladies tops which have been manufactured with 95 %cotton and 5% Elastane great brilliant product washed well for many years. Now the to... See more

Purchased a pair of shorts for granddaughter age 6 (bought age 6-7 but unfortunately a little too big). Mislaid the receipt but only required exchange for next size down so took into store with lab... See more

There was a long queue at East Ham Primark so I went to the self service checkout. First time I used the self service checkout there. I paid for my item and put the receipt in my handbag and I didn't... See more

Customer service absolutely awful and I mean awful at Walsall Prime mark. Spent over £200 over two days and just wanted to exchange a pair of sale £7 shoes but couldn’t find receipt. The way they... See more

Last time I visited primark white city I couldn’t stop being harassed by this one assistant who kept persisting to leave him a review. Even though he didn’t help me at all I decided to help him as I’v... See more

Terrible company, most of the workers at Westfield primark are dusty people. The supervisor at Stratford Westfield primark is an Indian lady and I have seen firsthand how she behaved with a pregnant w... See more

I purchased some shorts for my daughter and went to swap the size a few days later, all tags were still on and they still would not exchange them. They do not offer an electronic receipt and speaking... See more

Brought a blanket in there today and there’s a massive whole in the middle this wasn’t stated on the tab and just left on the shelf with no ribbon on so I thought it was perfect still payed full price... See more

Purchased a gift card online while in the queue. When I got to the till it said that it was already redeemed. Have just been fobbed off by the Cardiff store Manager and also by customer service. Nobod... See more

What an absolute joke. Click and collect order was wrong. 3 items missing. It took an absolute age trying to find out how to contact someone. Eventually got passed the “bot” to live chat. There is no... See more

Rude, unprofessional and ill-mannered staff at Primark Tottenham Court road, London The staff in this store are aggressive, rude and outright threatening and talking to customers with absolute no po... See more

So I was at Bluewater Primark and unfortunately I went to go bye my stuff and I bought a 3.50 top and £1 gum and a 15p bag and unfortunately I got the wrong change back and has a starter they charged... See more

I went into the Kings Lynn store yesterday only to discover that they have had a complete change around. Like a lot of stores they have cut staff and gone more self service. This in my mind only enc... See more

Primark career or we can say it’s a scam . Since last 5 years they are kept on rejecting my application ever I have valid visa. They actually recruit people from their internal departments. Just to s... See more

I feel Primark has went down hill with the quality and over priced. I bought a pack of bracelets for holiday and literally the second day of wearing them, only at night May I add, they turned alm... See more

Something unbelievable happened to my wife to day 😕 She is pregnant with twins so she asked to escape the queue because she can't stay stand bad they didn't helped her and they was making fun off he... See more

I am not a regular shopper in Primark but I had previously seen some lovely pyjamas. I went to Primary Liverpool today intending to buy 3 or 4 pairs but was informed by a member of staff I could not... See more

On Wednesday I visited Primark Tamworth, waiting 20 minutes in line to pay, on ground floor whilst two young members of staff worked hard to get the line served. Only two tills on out of seven! All... See more

Primark do not respond to complaints about products or staff,you get an email stating they will respond within 3 working days but weeks later and several more emails no response at all.time to stop sh... See more

I never shop here, but I made the fatal mistake of ordering a few things only of course to find that they were horrible and cheap looking. My gripe is this refunds can take up to 10 working days! In w... See more

I had misplaced my receipts and the store workers would not refund or exchange the items I bought. Primark customer service were no better. What they are saying is that we don't care if you los... See more

Clothing loose and fabric shrinking. Items fall apart after one wash. totally waste of money. Staff are always busy about their personal stuff. Shocking attitude.

Disrespectful and unobliging staff! I went to Primark London Westfield Stratford! Was looking for an item. Staff carelessly replied and implied to find it out myself. They ostensibly showed they... See more