Andrew Morton

Dear Andrew and Carolyn,
It was an absolute pleasure working with you; from the start of your journey to finding you your dream house! Thank you so much for your kind review and please do stay in touch.
Kind regards
Ilana and the Belsize Park Knight Frank team

Hello

Thank you for bringing this to our attention. I sincerely apologise for the missing kindling.

After reviewing the recorded call, I can confirm that you ordered a big white bag of logs, not the nets this time, this was confirmed back to you therefore, the logs delivered match the details of your order.

To ensure you receive the complete order, we will dispatch the kindling to you immediately.

Once again, I apologise for any inconvenience this may have caused and greatly appreciate your understanding. If there’s anything else we can assist you with, please don’t hesitate to reach out.

*Edit* The missing kindling has now been delivered.

Kind Regards

Emma

Dear Andrew Morton,

Thank you for taking the time to share your positive experience with us!

We are delighted to hear that you were happy with the service provided and welcome your feedback on our service.

If you ever need further assistance, please do not hesitate to let us know.

Thank you again for shopping with us.

Fortnum & Mason Customer Services

Hi Andrew,

Thank you for taking time to leave this review.

I'm sorry to hear that you are yet to receive your order and any inconvenience this has caused you.

If you would like us look into this further for you, please email the following details
.Full name
.Billing address inc. postcode
.Order Number
.Details of your enquiry

to onlinereviews@jdplc.com - quoting ref #10022893 as the subject.

Once we receive these will be able to help you with your query.

If you need any help or advice in the future please do not hesitate to get in contact with us.

Kind Regards,
JD Sports Online Review Team