Interflora UK Reviews 145,994

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the delivery service, highlighting promptness and efficiency. People appreciate the high quality of the flowers, noting their freshness and beauty. Consumers also value the excellent service provided, with many expressing satisfaction with the overall experience. However, there are mixed opinions regarding orders, with a lack of consensus among reviewers. Some customers have reported issues with contacting the company, indicating a need for improvement in this area. Despite this, the positive sentiment towards delivery, service, and quality suggests a generally favorable experience.

Based on these reviews

Rated 4 out of 5 stars
Verified

The flowers were delivered on time but not as expected. I thought I was ordering something with soft tones of peach and autumnal foliage. There seemed to be more dark colours than I anticipated

Rated 4 out of 5 stars
Verified

It was very convenient and efficient. However the flowers were a average. I choose an autumnal bouquet buy it was anything but.

Rated 4 out of 5 stars
Verified

The flowers were beautiful and have lasted for ages. Would definitely buy again especially as my wife informed me that they were the best flowers I have ever brought

Rated 5 out of 5 stars

Ordered flowers online for my friend and asked for delivery next morning. Received a call from local florist to advise that they would try their best to deliver but there could be a delay because of t... See more

Rated 5 out of 5 stars

Flowers and blue vase were beautiful. Lovely size and flowers so fresh. Would definitely recommend and will be using Interflora again. Bought to celebrate news Son and daughter in law having another b... See more

Rated 5 out of 5 stars
Verified

IT was only a last-minute decision and decided to give my parents on their Ruby anniversary something special. My dad is not really into flowers, but my mum loved the bunch carefully made by a local f... See more

Rated 3 out of 5 stars
Verified

For the price I paid the flowers they are not worth the money, they were stunning colours that’s why I picked them however not far off £100.00 I would have expected the bouquet/arrangement to have b... See more

Rated 3 out of 5 stars
Verified

I used Interflora because I received an email saying I had a £10 gift voucher. However I did as asked and clicked on this and applied the discount code. However on checking out after purchasing my flo... See more

Rated 3 out of 5 stars

I like the website showing clearly the products offered. In other respects the website does not give me the information I need. I made an order on Monday the 6th, with next-day delivery betwe... See more

Rated 5 out of 5 stars
Verified

Order was placed in the morning and delivered within two hours. I love that yuo sent the photo of the final product. Receiving party were very happy with the bouquet and also sent theirs, where compos... See more

Rated 5 out of 5 stars
Verified

Absolutely brilliant experience. I needed to get some flowers to a lady in another county and when I looked online, I saw Interflora. Having used them in the past, I ordered a bouquet through them. A... See more

Rated 5 out of 5 stars
Verified

Being abroad it was easy to choose and order delivery for my Aunt and Uncle for their special occasion at home in the UK. Initially thought delivery had not happened but my email was promptly respond... See more

Rated 5 out of 5 stars
Verified

I wanted to send a birthday gift to a special client I have in Greece. Interflora's platform is super easy to use and in no time I had a beautiful orchid plant shipped and delivered on my client's bir... See more

Rated 5 out of 5 stars
Verified

The gift of flowers was well presented and delivered smack on time. Tracking updates were reassuring too, especially as I live on the other side of the world. I'm very pleased with this company and... See more

Rated 3 out of 5 stars

Paid£45 in total for flowers which resembled the photo advertised but were pitiful in size in comparison. I was embarrassed when I saw them as they were sent to my friend who had recently lost her hu... See more

Rated 5 out of 5 stars
Verified

Lots of choice for bouquets. It is always helpful to have some flowers which are in a polythene 'pond' so you can leave them in there. Not everyone is as skilled as the florists on displaying the f... See more

Rated 5 out of 5 stars

I found the whole experience of ordering flowers for a very special person a joy. From the moment I started choosing the flowers I was able to add personalisation, additional instructions, preferre... See more

Rated 5 out of 5 stars
Verified

It was very easy to arrange for a beautiful bouquet of flowers to be sent to my daughter in Spain for her birthday. The best bit was that the message I typed when I ordered the flowers was copied o... See more

Rated 3 out of 5 stars
Verified

Flowers did not last very long, after 2 days some were already wilting and that's not from heat or lack of water just very poor unlike previous orders!

Rated 3 out of 5 stars
Verified

Flowers were nice enough and delivered on time but for price eas a little dissapointed. Biggest dissapointment is flowers had no smell whatsoever, bit sterile.

Rated 5 out of 5 stars
Verified

I order late at night & my flowers were delivered the next morning. The flowers were beautiful & reasonable price. Will definitely be using them again.

Rated 5 out of 5 stars
Verified

Easy to order, plenty of choices, was given updates as to delivery, and recipients were very very happy with their flowers. Very happy with the whole experience!.

Rated 5 out of 5 stars
Verified

Customer information emails of how the Flowers look and at the Door with Drivers name....Very professional delivery was made in 3hrs of order amazing...I will definitely use again highly recommended..... See more

Rated 5 out of 5 stars
Verified

The flowers where beautiful delivered with care and left in a safe place by Josie from Shellies Flowers up dates for delivery first class.

Rated 5 out of 5 stars
Verified

I ordered a bouquet of roses one evening and they were delivered promptly to my friend who lives in southern France the next morning. My friend was delighted - it was a beautiful selection and attract... See more

Rated 5 out of 5 stars
Verified

Delivered to my sons in laws in Japan and ordered in UK This flower display was absolutely spectacular. I am thrilled and ao was the recipient with the quality of these

Rated 5 out of 5 stars
Verified

I had overlooked my brothers 60th Wedding anniversary until about 10pm the night before, Interflora were able to supply flowers with Card the next day.

Rated 5 out of 5 stars
Verified

Really easy to use website and my Aunt was very touched when she received her beautiful flowers. Brilliant service,delivery and value for money.

Rated 5 out of 5 stars
Verified

Ordered flowers for my friend up in Selby, flowers were stunning and delivered as requested a very happy friend and me would definatly use again.

Rated 5 out of 5 stars
Verified

Ordered some flowers and a vase and they were better than the image and the service was fantastic. The florist that done the bouquet, Fleur Boutique deserve 5 stars too.

Rated 5 out of 5 stars
Verified

Ordered flowers last minute to my daughter in Australia and they were delivered promptly and best of all matched the description in the photo I chose.😀

Rated 5 out of 5 stars
Verified

I got to you the day before my wife’s birthday it was a bit late for the order,but once again you have been fantastic got them the next day and my wife loved them thank you very much.

Rated 5 out of 5 stars
Verified

My Aussie family loved the fruit basket they received delivery as expected. Well done and thank you for a great service as usual.

Rated 3 out of 5 stars
Verified

Delivery was one day late, not as ordered. Flowers did not last more than 3 days! Smaller bouquet than expected. Not good value for the 65 pounds. 5 roses and one stick of lily. Would not order fro... See more

Rated 5 out of 5 stars
Verified

The flowers were just the same as the ones I picked online. They were beautiful and very good quality, a good price and quick delivery. So very pleased, and I would recommend them to anyone.

Rated 5 out of 5 stars
Verified

The flowers were delivered on time ,and our neice were over the moon with the brilliant display of flowers and quality of service .Thank you Interflora.

Rated 5 out of 5 stars
Verified

The whole process was efficient and the flowers were beautiful and in very good condition. My daughter loved them.

Rated 3 out of 5 stars
Verified

Ordering very easy but as I didn’t send the flowers to myself I cannot comment on any other part of the system

Rated 5 out of 5 stars
Verified

It was a straightforward purchase and during a storm which made it stressful as to where the flowers would be delivered, thankfully they where put on in a safe place and look fantastic, many thanks... See more

Rated 5 out of 5 stars

Dina Kazim I recently used the company, quality of choice, service, information was excellent . Thank you team 💐

Rated 5 out of 5 stars
Verified

I ordered flowers for my daughters and daughter inlaw, the whole process was smooth and they all received their flowers on time. I am so pleased

Rated 5 out of 5 stars
Verified

Flowers arrived early so there was no waiting in. The bouquet beautiful. Full of colour. Brightened up the room.

Rated 5 out of 5 stars
Verified

The use of a local florist (Kimberley Flowers) meant I sent beautifully prepared flowers which arrived on time.

Rated 5 out of 5 stars
Verified

Ordered for my mother in law's birthday. Good communication and mother in law loved them

Rated 5 out of 5 stars
Verified

Did exactly as requested speedy delivery and photos taken by recipient exactly what I had asked for. Delighted with service.

Rated 5 out of 5 stars
Verified

Simple process to order on line. Kept up to date with order delivery and when it was delivered and where to i.e safe space as my friend wasn't in at time of delivery. Flowers beautiful and friend very... See more

Rated 3 out of 5 stars
Verified

The bouquet delivered looked exactly like the small one in the pictures but I had ordered an extra large so that was disappointing. There are only 7 flower stems in the bouquet the rest is greenery... See more

Rated 5 out of 5 stars
Verified

Great service sending flowers to best friend in Australia from the UK. Flowers looked exactly the same as described in Advertisement. Very impressed.

Rated 5 out of 5 stars

Another excellent job by Interflora. I've used them about ten times now, and they are the one service in the UK that I have total faith in. The flowers were lovely, looked just like the photo in the o... See more

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Company details

  1. Flower Market
  2. Florist
  3. Flower Delivery
  4. Flower Designer

Written by the company

Hello, we’re Interflora and we believe in doing flower delivery a little bit differently. That’s why every single one of our bouquets is hand-crafted on your local high street. A truly one-of-a-kind gift created and delivered by an artisan florist. No production lines. No factories. Just show stopping arrangements that WOW from the moment they open the door. Why? Because in a busy world that all too often keeps us apart, we know that a bouquet isn’t just a bunch of flowers; it’s a moment of connection and it’s our job to make it special.

100% Delight Promise

The Interflora Promise - 100% satisfaction or your money back

To ensure that your flowers arrive intact and fresh, our florists choose only the freshest stems, many of which are left in bud (think metamorphosis but instead of caterpillars, think lilies). They are then conditioned and cared for until they arrive on your doorstep. This means that we can give you our 7 day freshness guarantee. Plus, if your loved one isn’t 100% satisfied with their flowers or they don’t arrive on time, we’ll do what we can to put it right or give you your money back. That’s our promise to you.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

146K reviews

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Replied to 94% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars

Beautiful flowers - really special

Beautiful flowers. My mum was thrilled with them. Was also nice to be kept up to date with delivery times and to receive a nice picture and sneak peek of how they looked. Received photo confirmation of their delivery at my parent's house.

October 11, 2025
Unprompted review
Rated 5 out of 5 stars
Verified

First Class Service

First Class Service . She was so pleased withe the Flowers and Chocs Your Team made her Day . She is Very ill

Kind Regards
Graham

October 13, 2025
Rated 1 out of 5 stars
Verified

None delivery

Delivery is shown as being delivered but the recipient didn't receive it . Contacted customer services requesting proof of delivery and so far I haven't had a reply.

October 10, 2025
Rated 2 out of 5 stars
Verified

Dissapointing

I've been using Interflora for many years but on the last occasion I was really let down with a birthday bouquet for my mum that was very different from what I had ordered and substantially smaller, and already in a sorry state. It was quite an expensive bouquet too. I tried to get help from Interflora but their response was poor, they didn't care. I've decided to use another provider in future.

October 13, 2025
Rated 5 out of 5 stars
Verified

Perfect 💐

Very pleased with everything! Online ordering easy to use, huge amount of beautiful arrangements to choose from, kept up to date with the order status, flowers delivered within specified time….and were absolutely gorgeous, thank you 🙏

October 10, 2025
Rated 5 out of 5 stars
Verified

Interflora, my go to place

I use Interflora a lot. It is my go to place for inspiration when acknowledging my national and international friends and families’ special occasions. Only last week had I a dilemma as I had to find something beautiful to send to my sister, who lives in Ireland. within a few hours she had received a beautiful flower arrangement in time for her birthday. I would highly recommend Interflora for its quality and efficiency. Very many thanks to the team.

October 13, 2025
Rated 4 out of 5 stars

For my partner's birthday

For my partner's birthday, I did slighty overwiew the date (first time ever) so order a beautiful arrangment in the morning and it was delivered the same afternoon. The local Interflora agent was perfect.
After 20 years as a client, I was disappointed only ones but it was long time ago.

October 13, 2025
Unprompted review
Rated 5 out of 5 stars
Verified

Beautiful Flowers / Amazing Service

Interflora passed my delivery onto the most fantastic local florist. The flowers were exactly as showed in the picture and when I realised I should probably give delivery instructions, I called the florist and they were very lovely and very helpful.

I would definitely use interflora for future flower deliveries. I recently used a different company which turned out to be an absolute con. Interflora is definitely a much safer option

October 13, 2025
Rated 2 out of 5 stars
Verified

The flowers were of poor quality and…

The flowers were of poor quality and certainly nothing like the bouquet advertised however I did complain and my complaint was dealt with very efficiently and I have had a full refund but I was very disappointed considering these were sympathy flowers to a friend

October 13, 2025

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