I bought a jacket and later returned it. The service was ok but not particularly warm or welcoming. The atmosphere came across as rather aloof, as though they judged who was worth their attention.... See more
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Review summary
Based on reviews, created with AI
Based on these reviews
Most of the products are great and lovely quality, but not all which is a shame. The customer service is really lacking for this brand and it really lets it down. They are not helpful and nothing is e... See more
H.C. Winter collection is definitely a WOW this year! The Chocolate colours are a must, blended beautifully with the checks and tweeds to match. whether formal or casual, I must say I am impressed,... See more
I 'stumbled' across this brand a few months ago, when I saw a pair of ugg type boots in a magazine but had never heard of the Holland Cooper brand before. I then tried to find a boutique local to me... See more
I'm gradually upgrading my wardrobe of cheap items into a smaller, but higher quality 'capsule' collection. This company is a godsend. It has a high, but not absurdly high price point, but this... See more
My order was lost and I contacted Holland cooper, their customer services, we're outstanding within 3 days, they confirmed my lost order kept me informed and expressed over a new order. Brilliant serv... See more
I have always brought since they came out biker jeans. Love then so comfortable and always get loads of comments off people about how lovely they are. But something clearly changed sizing wise. Order... See more
Absolutely brilliant service received from Holland cooper, I contacted them via email in regards to a pair of shoes that I wanted from their website that were out of stock online and from every outle... See more
LOVE LOVE LOVE my Marlborough trench coat. I wanted a replacement for the current one I had and it exceeded my expectation. Although much more thin than my current wool coat, I have a feeling th... See more
I had purchased the Amaya maxi dress for a wedding in June. Absolutely stunning, I then wore it on another two occasions at the races. However, the zip had broken and so I contacted Holland Coop... See more
I sent an email relatively late on a Friday afternoon so didn't expect an immediate response. But to my delight and surprise I had a reply from a real person within five minutes! Not only was it a pro... See more
Really edgy style of this item attracted me to the white biker style pants and now having worn them they fit perfectly and are so comfortable. They arereally well made and I have had lots of lovely co... See more
I ordered a classic white shirt. It’s beautifully shaped with distinctive cuffs. I am tall and usually sleeves come up short. But I ordered my usual size and the sleeve length and whole shirt fit i... See more
These jeans are a fab shape, perfect fit and length. I ordered the petite size following helpful advice from the Holland Cooper Customer Care Team. The material is super soft and comfortable. The j... See more
In a world gone mad using AI and self service tools that only frustrate, Holland Cooper stands LEAGUES ahead in customer service protocols. If you phone, an actual human who knows how to help is on th... See more
The Holland & Cooper Country Fleece Jacket in Ink Navy is a winner. The fleece is ultra-soft, warm, and beautifully tailored—ideal for crisp days. The Ink Navy colour is versatile, and the fit is smar... See more
Company replied
I visited the Cheltenham flagship store. The customer service was very good, helpful, attentive, not pushy or snooty. There were quite a few items I wanted that weren’t in stock but I can purchase onl... See more
It's my first purchase and I'm so pleased with it . I bought the Wellington boots , they are stunning quality and design . They arrived in the most beautiful packaging I've ever seen . I will definite... See more
I’m absolutely in love with my Holland Cooper dress! It’s incredibly comfortable, effortlessly classy, and so versatile — perfect for any occasion. You can dress it up with heels or keep it casual w... See more
Excellent on line service. I ordered two handbags in different colours as I wasn’t sure which I’d prefer. I had no problem at returning the one product & the refund was administered without any troubl... See more
My wife has shopped with Holland Cooper since they began around 2008 and it’s our favourite shop to purchase clothing . I would like to make a request though to bring back the Holland & Cooper B... See more
I have been gradually building my wardrobe with Holland Cooper pieces over the past five years to the extent that 80% of my wardrobe is now HC. The style suits me, the fit is always perfect and when y... See more
Great designs and beautiful fabric. Two special occasions and wanted something different. Thought I would end up with same dress for both. However ordered two styles and they were both great. Could no... See more
Easy to order , i had been waiting for this gorgeous dress Paros Macaw cobalt dress to come back into stock . Ordered arrived and i’m absolutely delighted with it the colours fit material just lovely... See more
The highest quality customer service and support provided to me throughout my shopping experience, every team member who assisted me was so polite abd helpful. Charlotte made my final order and was an... See more
Really unhelpful customer service. A belt I had purchased broke-the belt loop wore out and detached itself from the belt, so the loop fell off. Because it was ‘out of warranty’ (over a year old?) cus... See more
I have alot of Holland Cooper items, and each and every one of them has been made with such care and thought, it feels like a personal experience. The craftsmanship and packaging are wonderful. Its... See more
The quality of clothing and attention to detail is unmatched . I am an avid buyer of European clothing and higher end designers in the US and I find Holland Cooper to be right at the top ! Very please... See more
I already have several beautiful pieces from HC and every single dress, shoe, coat feels special and luxurious. The delivery is fast, reliable and the packaging is beautiful. All in all Holland Cooper... See more
I have purchased two items from H&C - didnt know what size to order on one item so ordered both sizes. Returning the incorrect size was easy, refund in my bank within days so built my trust - the two... See more
Holland Cooper went to great lengths to help me & there coats are beautiful & great quality I would definitely recommend thank you
I own various pieces of JHC, all of which are beautiful! I was looking for a handbag and belt, again couldn't find the colour so visted JHC website. Yet again I found exactly what I wanted, Cheltenh... See more
I Found My New Go To, I Love Everything I Purchased From This Company. I have Bought Several items, including Gloves Which Look Stunning, They are a Perfect Fit and always get Compliments whenever I w... See more
Ok products. Don’t like big logos on them but thankfully not all of them have big logos. My quibble is with their customer service. No response to a message I sent them about buying one of their prod... See more
I have been waiting for this item to be back in stock for almost 12 months. I got a WhatsApp message to say it was and would I like to order now. I ordered instantly on Friday and it arrived on Sund... See more
The buckle on the Holland Cooper Reversible Classic Belt which I purchased in 2022 came off. The design of this belt means you rotate the buckle if. you want to wear the black side of the belt or th... See more
I had to return an order for a dress that was no longer needed, the order was received very quickly, the returns process was well managed and the refund received promptly. Very good service.
I have been a loyal customer for a few years as love the brand and the founder. Purchased quite a few products online and in some of their shops. Recently have been extremely disappointed with their... See more
Great company highly recommend well made garments, wonderful selection of items for every occasion. Something for everyone.brilliant packaging and delivery.fabulous all round service. Highly recomme... See more
Absolutely stunning trilby hat in ink navy. Stylish & lovely quality, fits perfectly. I love wearing it & I have received many compliments when out & about! I have also now purchased the hat in b... See more
This lovely knit arrived, on time, this morning and it’s absolutely gorgeous - great quality and soft to touch. Excellent, and flattering, design to wear with my Holland Cooper jeans at the weekend 😊... See more
I love my classic straight jeans in 'vintage indigo' which I describe as the most perfect jeans I have ever had for waist & hip fit, I am 5'6" & I purchased 16 'petite' for the length wear with my tr... See more
Just a super purchase from start to finish. The website is easy to navigate. My order was delivered super speedy! It arrived exactly as seen on the website. Fabulous packaging. Sturdy boxes fo... See more
Fabulous Jeans I absolutely love the classic straight jeans. I have them in both vintage & deep indigo. Oatmeal is an unusual choice of colour for me. Unsure I decided to try them. I'm so pleased I di... See more
I have ordered twice from Holland Cooper, specifically equestrian clothing, and I love it. The quality is superb, the fit is gorgeous (breeches especially!), I even have the country fleece in two diff... See more
Have brought so much from HC but what is going on with returns . It’s getting worse to get your money back. It’s been nearly two weeks now . It will make me think twice now about ordering anything fro... See more
I purchased the new knights bridge trainer (racing green) and they are gorgeous!! Definitely looking forward to wearing them, classy and comfortable what more do you need?? Also purchased white leath... See more
Perfect fit. Super silhouette and good practical function - tried it several times in the weather and it simply works a treat. Beautifully made garment. Real attention to detail and quality. Have al... See more
The packaging is special and the fabrics used are soft and of good quality. I love the shoe bags for storing sliders or trainers and the resealable boxes and tissue used makes it a special scent openi... See more
Company details
Written by the company
Luxury British Fashion House
Contact info
London Road, GL56 0JQ, Moreton-in-Marsh, United Kingdom
- www.hollandcooper.com
3.9
Great
2K reviews
Replied to 5% of negative reviews
Typically replies within 2 weeks
My first time buying from this company
My first time buying from this company. Ordered 4 items & returned 1, 48 hours after delivery. 3 weeks later, still no refund, no email, no update. I Emailed customer service and had a reply that my issue was being referred to the relevant department, 3 days later I sent a chase up email, end of week still no response.
My return was 48 hour postal service, they have had it for nearly 3 weeks and have held on to my £150. Dumbfounded that a company that prides itself on luxury & being built on British excellence can have such terrible customer service. Clearly need to hold on to customer’s money for interest when their clothes are pricey & just above high street brand quality. I’ve never put a bad review up before on anything so this is how disappointed I am!
September 26, 2025
Unprompted review
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Lost a loyal customer over a button
I’ve been a loyal Holland Cooper customer and have several of their pieces, which I’ve always loved for their design and quality.
Unfortunately, my experience with customer service was disappointing. A button came off my Amoria Flared Jeans after very little wear, and I was told there’s absolutely no way to get a replacement; not even at my own cost.
For a premium brand that promotes craftsmanship and sustainability, it’s surprising that they don’t support small repairs. I hope they reconsider this policy.
October 17, 2025
Unprompted review
Poor Quality and customer service is horrendous.
I have to say, for a brand that is positioning itself as a 'premium brand' the products are very hit and miss.
The customer services is also horrendous. I have chased customer service so many times on returning a product for a exchange after i returned the faulty product and they sent the incorrect product as the exchange. Be better Holland Cooper.
October 17, 2025
Unprompted review
Three Weeks On – Still No Resolution
Beautiful brand and concept, poorly executed.
Returned a faulty item that Holland Cooper received on 22 September. I was told it would be processed within five days as per their policy, yet over three weeks later I’ve had to chase repeatedly and been passed between departments. Reading other reviews, this appears to be a recurring issue. I’ve made several purchases with the brand and have always loved their clothes, but this experience has been extremely disappointing and falls below the standard expected from a company that markets itself as luxury. The ongoing delay also breaches my consumer rights under the Consumer Rights Act 2015.
Surprised to learn most pieces are made abroad given the strong “British made” message.
Sadly, they’ve lost a loyal customer in me.
October 16, 2025
Unprompted review
Ordered jeans in a petite size
Ordered jeans in a petite size. Arrived with no logo on them and of very poor quality. Had to chase several times regarding and was eventually advised to return them for inspection. Chased after almost 2 weeks with calls and emails. Had no response. Called again today to be advised the product Had changed yet the website is not updated. Now have to ho back and hunt out my tracking number as apparently they haven't received them???
October 16, 2025
Unprompted review
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I have brought alot from Holland &…
I have brought alot from Holland & Cooper over the years from there Bicester shop to Cheltenham to ordering on line all have been more than extremly helpful. There returns are easy tho Iv only ever returned a couple of items … it is one of my favourite choice of clothing from casual to dressy all very chic,classy & well made with eye to detail. Packaging is always to perfection which I love , the tiny details which are Important are all there …every month I think there’s something in my basket 😂
October 16, 2025
Unprompted review
Ordered and paid for a jacket which was…
Ordered and paid for a jacket which was never delivered. To date I haven’t received my refund for £180. Atrocious service, not responsive customer service.
October 15, 2025
Unprompted review
No communication, no refund
I purchased a coat online, it arrived late, no communication when I chased up. I used the label provided in the box to return the coat.
I am yet to receive any form of communication, an update on my order/return or a refund!!
The service is non existent yet very active on social media.
I would avoid buying online at all costs!
October 13, 2025
Unprompted review
Poor customer service and product quality
I bought a padded coat in March 2023, ready for the following winter. Within a year, the zip tore slightly at the bottom, making it difficult to fasten and causing it to pop open.
Customer service were initially helpful, offering either a replacement of a different style (my coat was discontinued) or a 15% refund to cover a repair elsewhere. I chose the refund, expecting to simply replace the zip — but after visiting several repair shops, none could find a compatible zip.
When I reached out again recently to ask if the brand could provide a replacement zip, I was told they don’t offer parts and that, because I accepted the refund, they have no further responsibility. Even when I offered to return the refund, no alternative support was provided.
It’s disappointing that the solution offered wasn’t actually workable, and that a repair option isn’t supported. For a “luxury” brand, I expected better product durability and aftercare.
October 15, 2025
Unprompted review
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Really poor customer service experience
It’s so interesting reading the other reviews on people’s experience with the customer service team at Holland Cooper. I’m actually shocked at how poor the service is for a ‘luxury’ brand. No response from customer service, my items were squeezed into a box that was too small so arrived like rags and you can’t return online items in store. Very bizarre service model. Once I’ve got my items exchanged (whenever CS get round to responding to me) I definitely won’t purchase online from Holland Cooper again.
October 8, 2025
Unprompted review
Great Customer Service and support
I bought two jackets and a gilet from Holland Cooper; realising I needed them sooner than thought, the staff ensured I received them on time by changing the postal to 24hrs. Once the clothes had arrived, I was super pleased with the quality and sizing which fits me well and as described. I am definitely using them again and would recommend them too!
October 8, 2025
Unprompted review
Clothes were lovely but returns…
Clothes were lovely but returns experience poor. Denied my parcel had been received when it had, unwilling to implement a simple return, and when both items eventually refunded I was not notified. They declare customers need to wait up to 10 days for returns confirmation and this is way too long compared to other high profile retailers. If using this retailer KEEP YOUR RETURN SHIPPING RECEIPT! You may need it
October 10, 2025
Unprompted review
Absence of any customer service
I used to be a regular client but HC are not what they once were. Items not delivered. Three emails to customer services ignored. Will have to initiate an Amex chargeback. Not a premium service and I will not be buying again, Noticed that every product seems to be made in China now.
October 13, 2025
Unprompted review
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I bought jacket is not suitable for me…
I bought jacket is not suitable for me and I returned immediately not replying email I waiting 1 months not refund yet big company services no good , I am is customer how many years already
My Oder numbers 984358
If reading reviews please refund immediately
Awful disappointed this company
October 11, 2025
Unprompted review
I 'stumbled' across this brand a few…
I 'stumbled' across this brand a few months ago, when I saw a pair of ugg type boots in a magazine but had never heard of the Holland Cooper brand before. I then tried to find a boutique local to me to get a feel for their sizes. I went to the Bicester store and it was like being a child again in a toy shop. Everything looked stunning, high end, and the customer service I personally received was absolutely fantastic. I left with several items and am slowly replacing my wardrobe with HC items. I have so far bought several pairs of jeans, jumpers, a knightsbridge jacket, trainers, loafers & sandals & a winter coat!!! The quality is amazing & I feel great when I'm wearing their items.
When I have had to return anything, the process has been swift & easy.
April 14, 2025
Unprompted review
Appalling customer service
H C customer service is appalling. 16 days after a Yodel tracked return I am still awaiting a refund. By law they have 14 days to refund so are already past that. I have had to start a chargeback with my card company to get my money back. I am reporting them to trading standards in Cheltenham.
October 8, 2025
Unprompted review
Its a TEN from me!
H.C. Winter collection is definitely a WOW this year!
The Chocolate colours are a must, blended beautifully with the checks and tweeds to match.
whether formal or casual, I must say I am impressed, priced sensibly as well, its a TEN from me!
October 8, 2025
Unprompted review
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Luxury brand WITHOUT the luxury experience
Order placed on 28th September
Received half of the items on 6th October with no explanation as to the reason.
Emailed customer service and got an automated response saying reply would be received within 2 working days, no reply!
Called customer service to be told the other item in my order was out of stock throughout the business and asked if I wanted a different colour instead!
It really shouldn’t take the customer having to email / call to chase a refund for items that are out of stock. If I’d of not called who knows how long they would of sat on this for?!
I had similar issues last year which stopped me shopping with them, but after a year I thought they might of got their service in order so decided to try again! Nice products but not a nice shopping experience! Will not purchase from them anymore.
Much better experience with other luxury brands, will keep my custom with them going forward.
October 8, 2025
Unprompted review
BE VERY CAREFUL IF YOU BUY ANYTHING FROM THIS COMPANY
Definitely the worst company ever to deal with. I have sent mail after mail to their useless customer service team and nothing . I can see they have had my return by the tracking but over two weeks now and nothing refund or reply. BE VERY CAREFUL IF YOU ARE THINKING OF BUYING ANYTHING FROM THEM AND YOU THINK YOU MIGHT HAVE TO SEND IT BACK . I’ve now put it in the hands of my credit card company to get my money back. JADE YOU HAVE GOT A BIG PROBLEM THAT YOU NEED TO SOLVE. I have spent thousands with your company but never again not one penny from me . I would give your customer service a 0 the worst possible outcome of any business .
Please you have had all the proof that I’ve returned my goods back to you so why are you holding back on the refund.
October 7, 2025
Unprompted review
Returns / refunds very poor service
Two and a half weeks after returning two items valued at nearly £600 I am still waiting for a refund. Having had no communication I feared that perhaps the return parcel had been lost but on phoning I was told they had received the parcel two weeks ago (thankfully but why no confirmation of receipt?) but that it would be another 5-10 days to process a refund. What supposedly premier supplier holds on to customer refund money for 3-4 weeks? Disgraceful. Good products but I for one will never buy from them again.
September 22, 2025
Unprompted review
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