Nicky Springthorpe

Info at point of sale was 4-6 week delivery, which I took to mean for the expensive greenhouse I purchased to be constructed and usable. It ended up being 15 weeks from purchase to installation!! Not clear comms, ridiculous situation where the company sub-contracts to an installer. Installer says customer is supposed to contact him. Company says installer should contact customer. An absolute joke! Installer took a few weeks to even confirm an appointment for installation (after lots of chasing) and this is after a delay in the product even being delivered. A greenhouse that was supposed to be delivered at the start of the growing season has come at almost the end. Really not good enough.

Felt like a bespoke service, appreciated the little note that came with the clothes explaining why the items were picked and referencing my style preferences. Liked how the clothes came packaged and it was very simple to accept/return any items, but I also appreciated being able to feed back on each item to further refine the bespoke service - a simple process and an enjoyable experience. Can’t wait for my next ‘fix’