GO Outdoors - Bangor Reviews 2,431

TrustScore 5 out of 5

4.9

St David's Retail Park, Caernarfon Road, LL57 4TJ Bangor, Wales, GB


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Rated 5 out of 5 stars

Went into the store to pick up some extra bits for our next nights camping. Elliot was extremely helpful and knowledgeable when recommending us pieces of kit. He was getting us what we needed for wh... See more

Company replied

Rated 5 out of 5 stars

Came into the store yesterday to pick up some extra bits as we had a rough night camping the night before. Paul was extremely helpful in sorting out our issues. He went above and beyond giving us advi... See more

Company replied

Rated 5 out of 5 stars

I was looking for some fox shoes and couldn’t find them in my size but anyway Nabeil was absolutely amazing and helped me out very quickly. Absolutely amazing person who’s very friendly and knowledgea... See more

Company replied

Rated 5 out of 5 stars

I went in to pick up various items. I spent a while umming and ahing over what new hiking boots to get since my current shoes have a hole in. Nabeil approached me with a big warm smile and welcoming d... See more

Company replied

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Company details

  1. Camping Store
  2. Activewear Store
  3. Bicycle Store
  4. Climbing Club
  5. Horseback Riding Service
  6. Running Store

About GO Outdoors - Bangor

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Written by the company

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months and offers the following great benefits: 1. Our Famous Discount: Save at least 10% off the retail price of everything. 2. Price Guarantee: Show us a cheaper price on any product and we'll beat it by 10%. Find out more. 3. Exclusive Offers: Be the first to shop new product ranges and take advantage of exclusive offers, including early SALE previews.
Price Guarantee
We will beat the price of any like for like for product by a further 10%.

Contact info

  • St David's Retail Park, Caernarfon Road, LL57 4TJ, Bangor, Wales, United Kingdom

  • 01248 660937

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
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1-star

Replied to 89% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars

Nabeil was very helpful

Nabeil was very helpful

October 16, 2025
Unprompted review
GO Outdoors - Bangor logo

Reply from GO Outdoors - Bangor

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great staff member Paul

Came into the store yesterday to pick up some extra bits as we had a rough night camping the night before. Paul was extremely helpful in sorting out our issues. He went above and beyond giving us advice on how to fix our tent poles. He could have charged up when trying to fix them but then he spent a lot of time trying to bend them back into place which made the night much more enjoyable the following night. He used his past experiences and knowledge to recommend us other bits of kit which we appreciated. He also helped us find a spot for the next night with clear directions with pictures to show us the way which was very helpful. Great member of staff who is a great asset to the company

October 25, 2025
Unprompted review
GO Outdoors - Bangor logo

Reply from GO Outdoors - Bangor

Hi,

Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.

Thanks again for shopping with us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Helpful staff member - Elliot

Went into the store to pick up some extra bits for our next nights camping. Elliot was extremely helpful and knowledgeable when recommending us pieces of kit. He was getting us what we needed for what we wanted to do rather than the most expensive piece using his own knowledge and experience. As he has been out many times before he had tested lots of the kit he was recommending for us

Definitely would recommend them here at Bangor go outdoors as the staff have always been helpful

October 25, 2025
Unprompted review
GO Outdoors - Bangor logo

Reply from GO Outdoors - Bangor

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Nabeil was great!

Bought some new hiking boots from go out doors Bangor. Nabeil helped me massively, he was so friendly and attentive and waited patiently whilst I tried on all the shoes in the shop haha!

October 26, 2025
Unprompted review
GO Outdoors - Bangor logo

Reply from GO Outdoors - Bangor

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

I was looking for some fox shoes and…

I was looking for some fox shoes and couldn’t find them in my size but anyway Nabeil was absolutely amazing and helped me out very quickly. Absolutely amazing person who’s very friendly and knowledgeable!

October 25, 2025
Unprompted review
GO Outdoors - Bangor logo

Reply from GO Outdoors - Bangor

Thanks for the 5 star review.

We hope your next experience with us is as good as this one.

Thanks again
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Epic experience :)))))))))

Amazing staff very paciance and happy to help with shoes! 👟👟👟👟👟👟👟👟👟 Aaron the guy who helped us out was extremely friendly and helpful with everything shoes related you should give him a raise! :)

October 25, 2025
Unprompted review
GO Outdoors - Bangor logo

Reply from GO Outdoors - Bangor

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Nabeil

Nabeil, great friendly service.

October 25, 2025
Unprompted review
GO Outdoors - Bangor logo

Reply from GO Outdoors - Bangor

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Helpful staff

Visit store weekly when posting parcels Nabeil i always very chatty ,On this day i needed socks Nabeil was very helpful when i asked for help .

October 14, 2025
Unprompted review
GO Outdoors - Bangor logo

Reply from GO Outdoors - Bangor

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Warranty honoured great staff

Visited the store as my sons trainers had started to fall apart after only a few months and had a chat with Joana, Paul and Nia about the poor quality. They confirmed that it looked to be a manufacturing defect and that the trainers were covered under the terms of the warranty and we were given the option of a replacement of the same shoe or the choice to get something different-well all I can say is the guys here do what's right by the customer and actually honour warranties unlike sports direct who fob you off telling you the previous trainers are worn out after only a short time (never buy anything from SD if you want your warranty honoured! Been through this with them before and I will never buy from them again)

Shop at go outdoors the staff are friendly, knowledgeable and put the customer first. Well done and a credit to the brand great staff-thanks!

October 8, 2025
Unprompted review
GO Outdoors - Bangor logo

Reply from GO Outdoors - Bangor

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Paul is very happy to help and offers…

Paul is very happy to help and offers great customer service.

October 23, 2025
Unprompted review
GO Outdoors - Bangor logo

Reply from GO Outdoors - Bangor

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Fuss free and a smooth service.

Went here today to get some walking boots with no idea what type to get.Luckily Nabeil was on hand and was very polite and gave me excellent service giving me all the advice I needed and was very pleasant.Recommended.

October 19, 2025
Unprompted review
GO Outdoors - Bangor logo

Reply from GO Outdoors - Bangor

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Sending a parcel

Package sent, easy peasy! Thanks Nabeil, you were great!

October 19, 2025
Unprompted review
GO Outdoors - Bangor logo

Reply from GO Outdoors - Bangor

Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.

Thanks again for shopping with us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great service for parcel…

Great service for parcel sending,usually assisted by the consistently helpful,cheerful and knowledgeable Nabeil.
He should go into customer service training-great staff are such an asset to every company.
Great experience!

October 19, 2025
Unprompted review
GO Outdoors - Bangor logo

Reply from GO Outdoors - Bangor

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

I was served by Nabeil who was…extremely helpful

I was served by Nabeil who was extremely helpful. I was looking for ski wear and he kindly even went into the back to see if there were socks and gloves for me . Very polite gentleman

October 17, 2025
Unprompted review
GO Outdoors - Bangor logo

Reply from GO Outdoors - Bangor

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Nabeil the comedian

I went in to pick up various items. I spent a while umming and ahing over what new hiking boots to get since my current shoes have a hole in. Nabeil approached me with a big warm smile and welcoming demeanour asking if I would like any help. As an anxious person, this really put me at ease. He asked me what I was looking for and then he rushed around finding and bringing to me the relevant boots in my size. Throughout the interaction he was easy to talk to and ended up having a lovely chat that covered a multitude of interesting topics. What a wonderful encounter!

October 15, 2025
Unprompted review
GO Outdoors - Bangor logo

Reply from GO Outdoors - Bangor

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Evri Parcel Drop Off

I popped into Go Outdoors in Bangor to drop off a return via Evri. The counter was easy to find and Nabeil who was the team member on shift was kind, friendly and helpful. He made sure I knew what I was doing with the printing machine and we had a lovely conversation whilst he was helping me. He was a lovely gentleman and a real asset to the team, thank you Nabeil for turning a tedious parcel drop off into one of the nicest interactions I had all day ❤️

October 12, 2025
Unprompted review
GO Outdoors - Bangor logo

Reply from GO Outdoors - Bangor

Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.

Thanks again for shopping with us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Assistance from Nabeil

Visited Bangor Go Outdoors to look for some shoes, were looked after lovely, caring and knowledgeable man Nabeil.

October 12, 2025
Unprompted review
GO Outdoors - Bangor logo

Reply from GO Outdoors - Bangor

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Lovely customer service by Nabeil

Nabeil was really kind when I visited the store in Bangor today. I was quite worried about going in with so many Vinted parcels but he was glad to help me and was very friendly. Thank you for your help.

October 12, 2025
Unprompted review
GO Outdoors - Bangor logo

Reply from GO Outdoors - Bangor

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great help from the staff Nabeil

Great help from the staff, in particular Nabeil ,him and another lad helped us to chose

October 11, 2025
Unprompted review
GO Outdoors - Bangor logo

Reply from GO Outdoors - Bangor

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Nabeil was friendly and calm.

October 11, 2025
Unprompted review
GO Outdoors - Bangor logo

Reply from GO Outdoors - Bangor

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

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