Foot Locker Reviews 4,506

Don't buy online,so far its taken over a month for the trainers to go back and they've only emailed me on the 30th of September saying they've only just received my parcel back and now im going to hav... See more

Went into store to return a pair of faulty trainers I brought 1 week ago, they tried to say I was only allowed an exchange not a refund. I did show them a photo of another pair of trainers I was after... See more

Ordered two pairs of trainers boxed arrived damaged with blood all over it . Footlocker customer service were shocking and slow with replies . They ignored the fact I’m handling a box with blood all o... See more

Very poor service! i had an ordered cancelled after i had ordered and waited days for them to arrive to be told they were now out of stock so i ordered a different pair. After a week of waiting they a... See more

Ordered a pair of runners on the 13/09/25.eceived tracking details on the 18th after 2 email and speaking to agent on live chat. i will not receive my order until the 23/09/25 as the warehouse are ver... See more

Bought a pair of trainers but decided to return them 20 mins later.. found another pair I preferred so walked back along to footlocker to be told I can't return them the day purchased,, system does... See more

Extremely disappointed. After placing an order online, we received an email ten days later stating our order had been cancelled! Don’t accept orders if you don’t hold the stock! Unacceptable!

For the first time ever from ordering online I find out my pkg is coming by FedEx. This is bullshit. Now I have to wait a week or more when UPS Was always 2-3 days. So footlocker in the usa uses m... See more

This company has absolutely terrible customer service. I ordered 3 items, of those 3 items, one arrived incorrectly tagged with the wrong size, the other the incorrect colour. I filled out the return... See more

Complete crap! I paid for 2 day shipping for an order of 2 pairs of shoes, I paid over $300 for the order and paid $18 extra for 2 day shipping. One item was delivered 4 days later and the other item... See more

CUSTOMER SERVICE TEAM U CLAIM TO BE HELPFUL IN YOUR MESSAGES BUT YET U HAVE DONE NOTHING TO HELP WITH MY INQUIRY’s SO SAD AS THE STAFF INSIDE STORES ARE DOING A GREAT JOB UNFORTUNATELY THEY... See more

My husband and I went to the Loganholme Footlocker store and got ZERO customer service. Store was empty except for 2 staff members. We were looking to buy 2 pairs of Ladies Puma Speedcats for myself a... See more

Took over a week to receive my parcel I no longer needed them so decided to return. First of all having to print off return label which is a major inconvenience and then when I tired to return multipl... See more

Hello i went there at the footlocker red sea mall branch unfortunately we got disappointed there is offer with like 391.sr we go to the counter to pay money suddenly ask the cashier 510.sr we get sock... See more

Never buy shoes from here if you don't know how they will fit, the returns process is awful!! The returns portal DOES NOT WORK and the customer service team is completely useless, have been trying to... See more

Absolutely disgraceful company to their customers. Would give zero if possible. Ordered stuff over 14day ago and haven’t received it. All they do is blame on DHL Wanted to cancel my order but need t... See more

I order running shoes for my grandson August 4th. I went back to the tracker and found out that they claimed they had delivered them August 6th. I call today asking for them to find out where they w... See more

FOOTLOCKER BREDA ONE STAR I bought trainers for my son here, and within just one week they were already falling apart. When I returned to the Breda store to ask for a refund or replacement, the sta... See more

I ordered shoes online on the 17/8/25, they were cancelled on the 29/8/25 and i was told i would receive a refund in 5-10 working days. It is now been more then 10 working days and they will not reply... See more

Horrible customer service. I did a return exchange mail in and never received my return. I called into customer service, no one speaks fluent English, we can barely communicate. Then they tell me I ha... See more

Slow delivery, then received the wrong size and it's not easy to return online orders because they wanted me to print a returns label...I haven't had a printer for a decade, so had to ask the shop o... See more

Ordered a pair of trainers on 3rd July for collection in store advertised as within 24 hours. 11 days later and they still haven't arrived. I asked them to send out another pair and they have refused... See more

I have had a awful experience with footlocker....I ordered trainers back in may for them to get lost in the post so had to re-order...then i ordered trainers in July ( these ones I haven't been ref... See more

Absolutely appalling customer service. No telephone line to make contact. Chat bot which says it open between 7am and 11pm when entering all the information into chat box message appears that the ch... See more

Extremely disappointed with the service from Foot Locker. I ordered a pair of trainers over a week ago and they still haven’t even been picked up by the courier. I needed them for this week and now wo... See more

Order missing - 2 weeks late - status says is still at depot with missing information. Have emailed and rang - they just keep saying they are investigating. Asked for a refund - was refused. Asked to... See more

Ordered some trainers they arrived at the collection shop in May.. footlocker never sent me a collection code and by the time they finally sent me one it was incorrect and the shop keeper told me they... See more

Terrible service at the Botany store don't care tried to swap shoes for a different size flaged me off didn't want to do it will never shop at foot locker again.Manukau store was a little better... See more

Don't buy shoes from Foot Locker, if there is a chance you might want to return them. I got terrible service from the manager of their store at Bluewater Shopping Center. I’ll never again buy anything... See more

I do could rate it zero I would absolute pile of tripe! Ordered 18th July collection from local store, been advised collection by 4th August now we’ve paid and completed. Do not order!!! Absolute ridi... See more

Hi Everyone, I cannot rate this organisation. They only sell Out of Warranty items to customers. If you donot want the shoes please please try to return to them within 45 days. Hope, that they wo... See more

Keeps sending me messed up USED shoes. I don't understand what kind of business they are running here but when I order shoes, I expect BRAND NEW condition. If someone tried it on in store once or... See more

DO NOT SHOP HERE! Ordered shoes on July 25th, shoes ordered as a birthday present, didn’t arrive after waiting 2 weeks and missed the birthday. Got told my address details were incorrect which they... See more

most horrendous services. never buy anything ever if you don't Wana waste your money. over a month havnt received order or my money back . they are just thieves i have made a lot of calls but nothing... See more

Very disappointed by their customer service (served by manager letten) and I will never use again. This is about exchange within 24 hours . They first took good 20 minutes to say they don’t have requi... See more

I would rate them negative if that was an option. The worst customer service I ever dealt with. Absolute crooks. I returned a pair of shoes using their returns and they sent me some random stuff bac... See more

Appalling company. So many bots buy their new release shoes. I've had my order cancelled countless times and waited days and days to get refunded because their website can't track their stock and they... See more

Footlocker is usually really good. Unfortunately I’m disgusted beyond belief this time round! I ordered two pairs of trainers for my son and it has been processing for over a week with absolut... See more

Terrible experience. I bought a pair of shoes that did not fit. I requested an exchange and they did not do it because they said that the shoes were "used" even though I returned them FOLLOWING day a... See more

STORE WORKERS LIE SO MUCH. DID EXPRESS DELIVERY AND GOT MY LRDER AFTER 2DAYS MY ORDER IS STILL NOT HERE AND I ASKED MULTIPLE WORKERS AND THEY ALL JUST LIE TO ME. EVERYDAY THEY LIE

If i can give minus so i will do it, after so many years buying stuffe from footlocker, i tried to get refund for 2 shoes i bought them, and i wash them in secure bags for 20 min on a low temperature,... See more

I have been using the same card and billing details for years. All of a sudden after acquiring 100's of thousands of FLX points. My ORDERS kept getting cancelled, ang agents i have talk in Dozens pass... See more

Shitty customer service from representative Linda!! Called to let Foot Locker know that my shoes were scheduled for delivery today and they were not here and that I called FedEx only to be told sorry... See more

Honestly the worst place to buy from and the trouble it is to return items I’ve broken my ankle so can’t get any where to return it also I have know printer so can’t print a label the item I bought wa... See more

Placed an order with footlocker 8 days ago. I still have not received proof of shipping and it was supposed to arrive yesterday

Do not shop at Footlocker, we placed a order with the store to be posted to our home four hours away as they did not have the correct size. Footlocker then cancelled the order and did not advis... See more

Don’t order from here!! Your place the order and won’t receive it till weeks later as they can’t be bother to ship things! Now my son doesn’t have his present for his birthday and I’m £108 down! Shock... See more

Not a customer, but this is mostly about their handling of the emails, let alone how their site is managed. I would simply state that you should not get an account through them until they have fixed t... See more