T Khan

Very disappointed by their customer service (served by manager letten) and I will never use again. This is about exchange within 24 hours . They first took good 20 minutes to say they don’t have required size which they offered just yesterday. Then I opted for a different shoe, a little cheaper but almost same style and they refused the exchange and said the shoes have been worn. I said I only tried at home and did not wear them outside but there was a little stain which can happen anywhere when you try the shoes. Honestly if they were very clean they could find another reason to refuse cause I very doubt their honesty. So i will not recommend them to friends. First time ever I have problem to exchange or return something within the last 20 years and it’s with footlocker eu Manchester arndale. You decide for your self.i was served by letten.

Very disappointed by their customer service (served by manager letten) and I will never use again. This is about exchange within 24 hours . They first took good 20 minutes to say they don’t have required size which they offered just yesterday. Then I opted for a different shoe, a little cheaper but almost same style and they refused the exchange and said the shoes have been worn. I said I only tried at home and did not wear them outside but there was a little stain which can happen anywhere when you try the shoes. Honestly if they were very clean they could find another reason to refuse cause I very doubt their honesty. So i will not recommend them to friends. First time ever I have problem to exchange or return something within the last 20 years and it’s with footlocker eu Manchester arndale. You decide for your self.i was served by letten. I send photos of the shoes if needed. The customer service is shocking.