Shelfraa Fleming

Shitty customer service from representative Linda!! Called to let Foot Locker know that my shoes were scheduled for delivery today and they were not here and that I called FedEx only to be told sorry the label wasn't able to be scanned and had to be relabeled and it would now be another 5-7 business days!!!!! FedEx screw up and the customer has to wait for an extended time. Unacceptable. I had hope to get better service from Foot Locker and for them to contact FedEx regarding my package since they are the ones who used this shitty shipping company!!! Nope I get the same lousy respond of having to wait 5 business days then call them back. Foot locker needs to do their jobs and stop being lazy contact the shipping company you chose and fix the damn problem!! I paid $$$.$$’s for shoes and I expect better service. I regret ever ordering online from Foot Locker and will think twice about ever doing so again!!! I advise anyone considering placing an online order from Foot Locker to consider other options.

Robbery and scam. I used instant through Publix on February 14, 2025. There was a promo $15 off $100. I had over $300+ in groceries. I noticed each time as I go to the point to check out the $15 was not reflecting on my order. I called numerous times unable to get anyone. So I resorted to chat. I explained that the $15 off was not reflecting in my order. They advised I could proceed and it will be applied afterwards. I was hesitant to do so because I knew they’d come with some shit after I used my credit card. Sure enough they was no promo applied. I called numerous times and chatted again. The last rep I spoke with told a bold faced lie that she applied the $15 to my credit card and that she sent numerous emails confirming this. LIES! I never received one email from InstaCart!!! I called and chatted again and to no avail. I then checked on the text for my order to find that she returned half of the $15 to a EBT card and the other half to my credit card!!!! All of it should have beef returned to my credit card as this was the method I used to cover their stupid fees etc. I will never recommend or use InstaCart again. Customer service is basically non existent. My chat was ended several times as I was trying to send proof of the promo by screenshot. They just ended the chat while I was in mid sentence. What kind of customer service is that?!?! InstaCart is nothing but a high priced platform with fees fees fees. And on top of that I picked up my groceries myself so how in the hell do you give me a $5 promo off delivery fee?!?!! My groceries was not delivered!! I guess this was to justify them not giving me the $15 off $100 promo as advertised by Publix on their website which one rep saw but for some mysterious reason the other reps did not see it. In which I was trying to send a screenshot but they ended the chat. Just imaging how many people they are getting over on by not giving this promo. You’re cheating people and then not returning the $15 to the right payment method that was used!!! Someone mentioned a class action lawsuit. I agree and hope that others get tired of InstaCart’s horrible customer service, cheating, lying and robbing people! Then no true service to rectify the issue because you can’t get a live person or anyone who will not lie and cheat you as well!!

Today was the worst experience ever with InstaCart!!! The shopper flat out ignored my chat then I call InstaCart to complain and to make changes to the order that I was asking the shopper to do such as substitute and to make sure she had correct item. Worst shopper Jenna and all this mixup because she was too lazy to respond and all Instacart offer is $5 credit!!! Due to their lazy trifling shopper!!