StockX Reviews 218,143

TrustScore 4.5 out of 5

4.3

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the authenticity verification process, which ensures they receive genuine products. People are generally pleased with the condition of their items upon arrival, noting careful packaging and handling. Consumers also highlight the ease of navigating the platform and the speed of the buying process once a bid is accepted. The delivery service is generally viewed positively, with many customers receiving their orders promptly and sometimes even earlier than expected. The prices are considered reasonable, especially when compared to other retailers, and some reviewers appreciate the opportunity to purchase items below market price. However, opinions on order processing times appear to vary, with some experiencing delays.

Based on these reviews

Rated 4 out of 5 stars
Verified

Everything was great up until my last purchase. I ordered a “Pin for Love” expecting a sealed, untouched box. Instead, it arrived already opened. The doll had been removed just to attach a StockX tag,... See more

Company replied

Rated 4 out of 5 stars
Verified

Finding the product was great, website is easy to navigate and the search is easy to use and find shoes on colorways and or names. Stock x could be a little more realistic on the turn times, especiall... See more

Company replied

Rated 4 out of 5 stars
Verified

After almost 50 orders, two were canceled, one was the wrong size, and the latest pair had visible defects and was unfinished. I give four stars. Pick up your game, StockX. You were my go-to for mint... See more

Company replied

Rated 4 out of 5 stars
Verified

Took a bit longer than I hoped to receive the slippers (2 weeks, which feels slow in this age). The slippers are what I was looking for, but with shipping was more than I what I think they are worth.... See more

Company replied

Rated 5 out of 5 stars
Verified

StockX has completely changed the way I buy and sell sneakers. It’s cost-effective, transparent, and lets me find the exact pairs I want without overpaying. I love that I can leverage my current c... See more

Company replied

Rated 5 out of 5 stars
Verified

My boyfriend swore up and down that there’s no way I’d find a Limited 30th Anniversary Edition PlayStation Portal that was new and for under $500. Not only did I find it but it was $150 cheaper than a... See more

Company replied

Rated 3 out of 5 stars
Verified

Good points: I received the trainers and they are fine. Customer support was prompt and helpful. Bad points: The price initially displayed on the website continues to increase as you go through t... See more

Company replied

Rated 5 out of 5 stars
Verified

First time stock X shopper. Thoroughly surprised with how well the package was packaged. Although the package itself was delayed quite a bit, seeing the package in person made me relax. Wasn’t sure ho... See more

Company replied

Rated 5 out of 5 stars
Verified

Honestly, I was a little nervous at first buying from a site I had never heard of. But I wanted a specific color Converse pair of shoes for our specifically themed Doctor Who wedding, and I hadn't bee... See more

Company replied

Rated 3 out of 5 stars
Verified

I had 2 order with different seller but d other at d time i purchased immediately d price went down so i decided to cancel my order to feel its not worth it, but i received an email from your regula... See more

Company replied

Rated 5 out of 5 stars
Verified

StockX is a great company to do business with! Regardless of what issues they may have had in the past, they do their very best to ensure that you as a customer get exactly what you wanted and paid fo... See more

Company replied

Rated 5 out of 5 stars
Verified

I ordered a pair of Adidas Marathon SPZL Noel Gallagher – Night Navy, which were a limited edition release. The price was just slightly above retail, and honestly, it was totally worth it. The sh... See more

Company replied

Rated 5 out of 5 stars
Verified

Great experience :) I bought Balenciaga track hike high. Totally brand new condition & authentic by stock X. It suppose to take 4 days for shipping but surprisingly it took just 1 day to reach my... See more

Company replied

Rated 5 out of 5 stars
Verified

I bought a pair of Anti Kai 1's, they had a good price on them. I wish they would say where it was shipping from prior to purchase, however, mine came from Hong Kong. At first i was like dang this bou... See more

Company replied

Rated 5 out of 5 stars
Verified

Good experience. I was able to get below retail price. After I ordered, I got a notification that there was an issue with my original seller and StockX immediately found another seller with the same p... See more

Company replied

Rated 5 out of 5 stars
Verified

Purchased me some 550’s Mushrooms cause no one else had them and they were limited edition. Shoes were exactly as pictured. They were verified before being shipped out. Went through all stages of proc... See more

Company replied

Rated 5 out of 5 stars
Verified

I had a great experience with Stockx. It did take 12 days to receive my order, but that is to be expected considering where it shipped from. They kept me updated every step of the way via email and I... See more

Company replied

Rated 5 out of 5 stars
Verified

Wonderful, got some asics gel kayano 14s for relatively cheap cause I have tiny little girl feet (size 6.5) and paid for the cheapest delivery, got it at the earliest date projected! Shoes came nice a... See more

Company replied

Rated 5 out of 5 stars
Verified

The buying process was simple and easy. The price was great, especially compared to other stores. They kept me updated about my shipment frequently and it came multiple days early. Overall great exper... See more

Company replied

Rated 5 out of 5 stars
Verified

Got the exact shoes I wanted (but couldn't find elsewhere) at a reasonable price. Great service, good communication. I received shoes about 10 days after winning bid. I trust and will use StockX ag... See more

Company replied

Rated 5 out of 5 stars
Verified

Great service and no fake product from StockX. I was able to grab some sneakers before they were even released online and I felt confident bc StockX verifies the product for you. Shipping and verifi... See more

Company replied

Rated 3 out of 5 stars
Verified

To be honest someone tried on the shoe and left a big crease in them and the wait is ridiculous especially for price literally if someone pays that …. They shouldn’t have to wait more than a week max... See more

Company replied

Rated 3 out of 5 stars
Verified

Received the item as described in good condition. However, as I took the box out, it seems to have been ripped in multiple places as if someone was not as careful as they should be opening the items b... See more

Company replied

Rated 4 out of 5 stars
Verified

It took a little while to deliver my shoes, and it cost a little more than if I had bought them in the store. However, these shoes were not available in my size in the store, on their website, or anyw... See more

Company replied

Rated 5 out of 5 stars
Verified

Seriously was skeptical about this website or any website for that matter, especially because of the price, but I’m so happy I researched a crap ton and decided to go for it. I’m so happy I did! They... See more

Company replied

Rated 5 out of 5 stars
Verified

Easy to find what you’re looking for. Reliable. Once the seller accepted my bid the process was super fast and smooth. I like the fact that what you buy gets verified by StockX as being authentic. Ver... See more

Company replied

Rated 5 out of 5 stars
Verified

Currently, the 400% Sketch Labubu is out-of-stock at Pop Mart US. With so many fakes (Lafufus) out there, I am pleased that StockX is able to authenticate it as genuine. It arrived in a timely manner,... See more

Company replied

Rated 3 out of 5 stars
Verified

Made a single purchase from StockX, which went great, a slight delay, not a problem, but what is a problem is that they keep reminding me to give them a review here! It is annoying, I cannot rate yo... See more

Company replied

Rated 5 out of 5 stars
Verified

StockX has always been easy to work with. However you want the shoes, they will make happen. They work as a liaison between seller and buyer if ever issues. I enjoy the experience every time and my gr... See more

Company replied

Rated 5 out of 5 stars
Verified

After looking locally and online for a very specific Labubu item I finally found what I’d been looking for. The item was shipped and delivered as stated at the time I placed the order. The “Hope”... See more

Company replied

Rated 5 out of 5 stars
Verified

I like that I don't have to worry about the quality of my product because of the inspection process. For the cheaper price I'm paying, it's worth the wait. I have purchased several pairs of Nike Vapor... See more

Company replied

Rated 4 out of 5 stars
Verified

The only reason I’m giving it four stars is because the shipper made my package “signature only” to be delivered, and that meant I couldn’t make any changes of time of delivery of when I’ll be home to... See more

Company replied

Rated 5 out of 5 stars
Verified

It’s my first time buying and the experience was quite flawless, small delay on the fedex side but updates were on time and adequate. GREAT EXPERIENCE! Looking for my next purchase

Company replied

Rated 5 out of 5 stars
Verified

I was skeptical about using stockx as I'd never really heard anything about them. However my experience was nothing but positive. Communication was clear, the item arrived much quicker than expected a... See more

Company replied

Rated 5 out of 5 stars
Verified

I love adidas sambas, and StockX always has more variety and all sizes than the Adidas website! I also like the opportunity to purchase below market price and the possibility that an item will drop i... See more

Company replied

Rated 3 out of 5 stars
Verified

There was a clear sign of glue on the shoe but I guess I can let it slide unless it affects the shoe in the long run especially when I paid 500 for the damn things

Company replied

Rated 5 out of 5 stars
Verified

The item was extremely cute and the recipient loved it. The communication from StockX was great. They told me when they received the item and when I should expect it. The item was verified and shipped... See more

Company replied

Rated 3 out of 5 stars
Verified

I don’t like how you make people pay extra $$$ for it to be here sooner for example you tell people if you pay extra it will be here as soon as Wednesday the Oct8 and that shit don’t arrive till Satu... See more

Company replied

Rated 3 out of 5 stars
Verified

The price went down by almost half right after I bought it so I’m really upset by this but the staff that was helping get updates of where my package was was terrific

Company replied

Rated 5 out of 5 stars
Verified

I was able to get a brand new sneaker and pay $50 less than retail. It took a little while, but it was definitely worth the wait. They were delivered on time and as promised in pristine condition. I’m... See more

Company replied

Rated 4 out of 5 stars
Verified

So far my experience using Stockx has been fine. No issues with selling or buying items. Platform is easy to navigate and use.

Company replied

Rated 5 out of 5 stars
Verified

Parcel arrived in brilliant condition as did the contents. Delivered exactly how and where I wanted it. Couldn't ask for more.

Company replied

Rated 5 out of 5 stars
Verified

Sockx makes me feel safe buying online. I love that they fully and inspect all items prior to shipping. They never disappoint.

Company replied

Rated 5 out of 5 stars
Verified

The shoes were perfect just like the picture great shipping time I definitely will be getting more shoes from this site

Company replied

Rated 5 out of 5 stars
Verified

Stock X is my go to shoe seller, they have a great Xpress shipping process, fast, easy, very convenient. I will recommend StockX to anyone.

Company replied

Rated 5 out of 5 stars
Verified

Trustful buy/sell website! Important thing is that items are VERIFIED by StockX before being sent to purchaser. Accurate package and shipment. Excellent service!

Company replied

Rated 5 out of 5 stars
Verified

To be quite honest, I always get the right products at the right time. The app and the service are the best I’ve been buying sneakers from them for a long time never get disappointed. Thank you Stock... See more

Company replied

Rated 5 out of 5 stars
Verified

Great price point, fast and easy purchase, verification process and shipping. Would gladly use StockX in the future.

Company replied

Rated 5 out of 5 stars
Verified

StockX is always reliable and authentic when it comes to buying shoes. I’ve always had a good experience shopping with them and been very satisfied with my purchases.

Company replied

Rated 3 out of 5 stars
Verified

I paid the price but later regretted it because I overpaid. Then it took FOREVER to get the shoes, further adding to my regret. I think they are price gouging.

Company replied

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Company details

  1. #35 of 70 best companies in Shoe Store
  2. #27 of 32 best companies in Collectibles Store
  3. #63 of 110 best companies in Electronics Store
  4. #52 of 103 best companies in Fashion Accessories Store
  5. #12 of 24 best companies in Handbags Shop
  6. #32 of 45 best companies in Watch Store

About StockX

Written by the company

Welcome to the official Trustpilot x StockX page. We appreciate your reviews of our products and services - let us know how we can do better.

How It Works

We strive to be the Marketplace of Current Culture.

Our mission is to provide access to the world’s most coveted items in the smartest way possible. Buy and sell the hottest sneakers, shoes, apparel, electronics, collectibles, trading cards, and accessories.

StockX Verified

Every item sold on StockX goes through our proprietary, multi-step Verification process, or comes directly from a StockX Verified Seller who has met StockX's rigorous standards for condition, safety, and security. Items verified by StockX are shipped from Sellers to our Verification Centers, where our global team of experts uses a rigorous, multi-step verification process. Items from StockX Verified Sellers are shipped directly from the Seller to you. Sellers in this program must meet StockX's rigorous standards for safety and security by following a strict set of policies and standard operating procedures.

Learn more about our Verification process here.

The Power's In Your Hands

Buying on StockX

We don’t determine the price, you do. As a live marketplace, StockX empowers you to Bid and Buy at real-time prices that reflect the current demand.

StockX
Shop Now

Selling on StockX

Whether you’re looking to make quick cash or start a reselling business, we have the tools to help you succeed.

StockX

What's Else Are People Saying?

"The approach solves a longstanding problem of high-end peer-to-peer trading: trust." - The Wall Street Journal

StockX's powerful platform connects buyers and sellers of high-demand consumer goods from around the world using dynamic pricing mechanics. The disruptive model affords unparalleled access and transparency powered by real-time data empowering buyers and sellers to determine and transact based on fair market value.

Read more about StockX
.

Questions?

Learn more and chat with an agent in our Help Center.

Our Buyer Promise

A Verification Process You Can Trust

At StockX, our mission is to provide a safe and secure experience for buying and selling the world’s most coveted items of current culture. Since our inception, over 35M+ products have passed our rigorous verification process. Our goal, as it always has been, is for customers to access the most sought after products without the fear of receiving incorrect or inauthentic goods.

StockX Learn more about our Buyer Promise here.


Contact info

  • 1046 Woodward Ave, 48226, Detroit, United States

  • stockx.com

4.3

Excellent

TrustScore 4.5 out of 5

218K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 87% of negative reviews

Typically replies within 1 week


Rated 1 out of 5 stars

thought id give stockx another try…

thought id give stockx another try after a few years ago of THREE fake damaged orders in a row!! well my shoes arrived yesterday supposed to be NEW in a size 10, they came in a wrong damaged box 8.5 wrong model but same shoe and dirty on the bottom and USED!!! not sure how this is even possible with authentication process!!! stay away rad all the reviews online google which you now cannot post

October 14, 2025
Unprompted review
Rated 1 out of 5 stars
Verified

Beware that if you do not join StockX…

Beware that if you do not join StockX you cannot return the product for anything but something else from StockX. I ordered a pair of Nike Reju for my grandson and I contact Nike directly and these are knockoffs not Nike shoes.

October 4, 2025
Rated 1 out of 5 stars

Waste of Time

Going through Stock X is the biggest waste of time. There are too many steps to their process, and they don't give you a window to cancel your order. I literally tried to cancel within minutes of ordering and couldn't. My order has also been stacked with delays. The seller sending the shoes to StockX was the fastest part of the process. I figured once StockX had the shoes on hand the rest of the process would be quick, but it's not. It took forever for stockX to verify the shoes and now I've been waiting 3 days for them to just package the shoes and send them to me. I ordered the shoes on 10/3, they gave me and estimated delivery of 10/15, which is already too long, but I went with it anyway. Today is 10/15 and they've delayed arrival another week (The shoes are still not packaged by the way). Worst business model. I could have ordered from another site and had these shoes over a week ago. Never ordering anything from here again.

October 15, 2025
Unprompted review
Rated 5 out of 5 stars

I was skeptical at first... But SO HAPPY!

I'll admit, I was skeptical about using StockX since I had seen many mixed reviews online, but I had a gut feeling to give it a shot and trusted that customer service would be able to help me somehow if they were fake, etc. I am so pleasantly surprised!!! First of all, I ordered a pair of the Jordan 3 Retro Seoul 2.0 sneakers on October 9, 2025. They were delivered on October 14, 2025 - only 5 days later! I was shocked since I had seen reviews about slow delivery speeds. I also then went to TikTok, YouTube, etc to search for any signs that they were not authentic and were fake, but all of the points checked out as real! I actually have another pair of these sneakers (that were too big for me, unfortunately, and were given to me as a present), so I also was able to compare them side by side, and these are 100% real. I am not a big sneaker collector or anything like that, but as a South Korean, I really take pride in my culture, and these sneakers really are special to me. I am so glad I was able to get my correct size in them. Thanks, StockX, for a great first time buyer experience!

October 15, 2025
Unprompted review
Rated 5 out of 5 stars
Verified

Simple easy and quick

Simple easy and quick

October 14, 2025
StockX logo

Reply from StockX

Hey there, Luke!

Thank you for your feedback! We're delighted that you found our marketplace easy to use. We continuously strive to ensure our site is user-friendly and intuitive.

At StockX, we deeply value our customers and are here to assist you whenever you need. If you have any questions or concerns, please feel free to reach out to us at http://help.stockx.com.

We look forward to seeing you again soon!

Best regards,
StockX

Rated 5 out of 5 stars
Verified

Great

The product was good

October 4, 2025
StockX logo

Reply from StockX

Hey there, Ramon.

We appreciate your review. It’s great to know your experience was awesome, and that the item received met your expectations, we can’t wait to see you around using our marketplace again! We consider our customers as the most important part of our company, so we focus on high-quality items!

Thank you for sharing your experience with us, it helps us improve day after day!

Kindly,
StockX

Rated 1 out of 5 stars
Verified

Another fake item.

Another fake item.

October 13, 2025
StockX logo

Reply from StockX

Hey there Mason!

Thanks for your review, we know how important your expectations are. In order to be able to provide you with the best support, we kindly ask you to contact us via our Buyer Promise form (https://stockx.com/help/contact/buyer-promise) and share more details about your item's condition.

If you need our assistance reviewing your case deeply, please fill out the form with the required pictures, please keep in mind that the StockX verification tag needs to be still attached to the item in order to be eligible. We will be more than happy to assist you further.

Thanks,
StockX.

Rated 1 out of 5 stars

No customer service to reach!!

No customer service to reach!!! If they don’t fit - you’re stuck with them!!!! STOCKX doesn’t back purchases!!!!!

After an email received - no customer service number to contact

Know your size - be accurate or you are stuck!! Let alone $14.95 shipping

October 11, 2025
Unprompted review
StockX logo

Reply from StockX

Hi there, Sheela. Thanks for your feedback!

At StockX, we are dedicated to providing excellent customer support to enhance your experience. Our StockX Help Center (https://stockx.com/help/home) is a valuable resource for finding answers to your questions. However, for personalized assistance, you can reach us by live chat (in select regions) or simply select "Contact Us" at the bottom of the page for a prompt email reply.

Additionally, in order to make contact with one of our customer service representatives, please request the phone number in our Help Center. Phone support is available to all US-based StockX users with a valid US Billing address. We are available Monday through Friday, 9 a.m - 5 p.m ET, so don't hesitate reaching out.

Response times may vary but our goal is to assist you within 48 hours. To help expedite the process, please submit only one request per issue. Inquiries are responded to in the order that they are received.

Thanks for choosing StockX and have a great rest of your day!

Best wishes,
StockX

Rated 3 out of 5 stars
Verified

Trainers

Just took ages to arrive with hardly any correspondence between us. Felt a bit in the dark. To be fair it was a lengthy ordeal due to the meticulous process StockX must go through. Absolute quality goods when arrived though. 👍🏻

October 13, 2025
Rated 4 out of 5 stars
Verified

I’m satisfied somehow with my order

I’m satisfied with my order. Specifically with a fast delivery. But my concern every since is about the barcode. I understand your way on how to authenticate a product. And Irespect it. But I’m hoping we Customer’s can also have the way to scan a barcode, to authenticate the authenticity of a product we purchased.

October 13, 2025

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