Francisco Salvà Serra

I am claiming two different things in parallel: a 24h delay and a pet in cabin for which I was forced to pay twice. No matter what you do and how clear you try to be, the Customer relations will just reply using one of their several generic templates and refuse the claim.

In one case they did not even make the effort to fill in the gap:

"We understand your wish to receive compensation. However, please take a moment to understand why we are unable to fulfill your request.

Our decision has already been carefully considered, taking into account,

We deeply value your loyalty to Lufthansa, and we genuinely regret that our decision did not meet your expectations. After reviewing your recent correspondence, we have carefully reassessed our evaluation."

Taking into account what?

They are constantly copy-pasting and treating the customers like stupids

We almost lost our flight. We booked a taxi two days in advance, for two adults, one small kid and a small baby. The taxi did not show up at the pick-up time. We called Taxi Göteborg and they told us that the taxi would be more than half an hour late because "we had booked many extras" (2 child seats). Luckily we have a car and we could make it to the airport.

Very bad experience. I absolutely do not recommend Housecar (now MyCamper).
IMPORTANT UPDATE: after leaving a bad review, my account was blocked, and on a phone conversation on 2023/01/24, the person at Customer service told me "we don't want you as a user anymore".

MY EXPERIENCE:
We rented a motorhome, paid 3,000 SEK of deposit to Housecar and went to Norway on a roadtrip.
When returning the motorhome, the renter (Stenhålt Fastighets AB) asked us to leave the whole deposit until he had the the cost of fixing a plastic pin of a courtin that got broken and receiving the invoice of the Norwegian tolls. A month later, in an e-mail to me and Housecar Support, he indicated that he was waiting for the costs. Two hours later, Housecar Support replied indicating that they pay him out the deposit. After that, we have tried to contact the renter for a long time but he did not reply nor picked us the phone.
We contacted Housecar explaining the situation, but received no support at all:

"Hi,

I don´t understand why you are disappointed on us? What have we done? We own the platform and are intermediary between the owner and renter. You have been doing your best to reach the owner and don´t need to do more than that.

Best regards!

Kundsupport på Housecar"

We will definitely do not rent again through Housecar and we do not recommend it.

Interestingly, a few days after posting my reviews in Google, Facebook and Trustpilot, my Housecar account stopped working. I talked with customer service and they told me "we don't want you as a user anymore".

I sent an e-mail to olycksfallsskador, regarding a case that was opened two years ago. The automatic reply said that during summer it might take longer to get a response. Three months later, I have not received any response yet. I called the customer service, but I had to wait 52 minutes until I was put in touch with a case handler.

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