Davies Group Ltd Reviews 10,611

I recently had to make a medical claim with Staysure, less than 2 weeks before a planned holiday. I was very impressed with the service I received and payment came through very quickly after submitti... See more

Had a claim settled recently after my wife was admitted to hospital whilst on holiday. The claim took quite a time but was settled with no problem. Special mention to Joe Tunbridge who helped with our... See more

Once we got used to all the questions on the on line claim form pages, it all went smoothly. Communication was good as the claim progressed or more information was required. Daniel Gosciewicz was... See more

I recently had to make a claim after losing a golf club. The process felt a bit slow at first, as I had to chase for updates after sending in the required documents. However, once I got through on t... See more

After a somewhat rocky start to the claims process, a conversation with Christina Teale really turned things around. She was extremely proficient and was able to review my claim quickly. During the... See more

Its refreshing to find a company with old fashioned values of kindness and customer care. I would recommend highly, along with its other company Staysure. They took the stress ans worry out of being... See more

Had to cancel my holiday due to an accident. Had never claimed for anything before but the process was surprisingly easy and straightforward. Luke Hipkin dealt with my claim in record time and I was p... See more

I was upset at missing out on my holiday, In pain with broken wrist and very stressed completing a never ending form on line, not being technical. Perhaps the members of staff could be a bit more... See more

As described your insistence on a voucher meant that much of my money was taken up by delivery, installation and removal of the old appliance. Cash would have meant that I could have gone to a ret... See more

I made my claim on line and the form was fairly easy to fill in. I was paid out very quickly and I will insure again with Staysure. Unfortunately I am still waiting for my refund from Last Minute who... See more

The claim was dealt with by Dorian Terlecki efficiently & within the time scale I was given. They also kept me informed of the process by e-mail. I was very impressed as it was my first time I had to... See more

My washing machine broke down this morning about 11am. Engineer came out 1335 parts were obsolete so had insurance to get new machine engineer said the insurance company would be in touch within 24/48... See more

I had to cancel my holiday due to an accident. I sent my claim form back on the Tuesday, by Thursday I had an email acknowledging my claim & by the following Thursday my claim had been settled & the m... See more

Carrie was extremely helpful and professional in dealing with my British Gas claim for a partial refund on our failed dishwasher. The like for like option was not our preference so Carrie explained in... See more

I couldn't go on holiday due to health issues. After filling in the forms and sending doctors note and booking details of the holiday, I was paid back in full, minus the excess fee. This process was... See more

Not being a very good technology person I sent claim forms in by post. I then received an email confirming receipt of claim and advised that it was being dealt with and a timeline given. The timeline... See more

Very helpful staff who provided the information I required. No waiting to speak to someone as I was connected to an agent immediately. The claim was handled and settled very promptly.

We had a Travel Insurance Claim to make as my wife broke her collarbone shortly before we were due to travel. We submitted a Claim with all our supporting paperwork, and Davies Group, and in particula... See more

Natasha pennington dealt with my claim swifly and effectively with no fuss. First time ive ever had to claim on travel insurance and it was a really positive experience. Have recommended to all my fri... See more

Our claim process was smooth although we had to ask our doctor for 2 different supporting accounts of the illness which prevented our trip. After that our claim was dealt with very quickly, we got all... See more

I had to make a travel claim due to family member becoming unwell. Having made the initial claim via my insurer Staysure, Davies Group took over the process. They were efficient and speedy. Very clear... See more

Due to having to cancel holiday following a sudden close family bereavement, I had to make a claim. The lady I spoke to for guidance on the phone was so helpful and sympathetic. I was able to submi... See more

Easy process to claim reimbursement for a cancelled holiday due to illness. We changed to Staysure a few years ago after reading good reviews from people who had unfortunately also had to cancel due... See more

When I called to clarify a couple of points, I spoke to Luke Hipkin. Luke answered my query and assured me that I had submitted sufficient information for the Company to make a decision. He assured me... See more

Prompt and clear communication making the claims process transparent. Perhaps a bit. too reliant on email and text to make swift progress but a clear pathway to customer service by phone produced the... See more

My washing machine was not possible to be fixed and the claims team gave fairly quick response and I could order new machine soon after.

Excellent service, no issue with communication, getting the job done. Was kept informed and the best part job was completed very next day

We felt as ‘newbie’ claimants we could have had clearer instructions.A schedule and likely timetable would have been useful. When we did speak to your team however they were very professional.

Company most of the cases explained further steps I have to do .explained always we'll the process.but I am still waiting for final session as my claim is till on a process.

Unfortunately we had to make a claim after a house fire prevented the holiday going ahead. I was dreading the process and the outcome, but it was straightforward and approved, I was very very please... See more

I had to claim for damage to caravan caused by a tyre blowout. Davies team members that I spoke to to very helpful and professional and the claim was settled and paid in full (minus the excess) within... See more

Had a small claim having had to cancel ferry crossing and one night in hotel owing to dental emergency. Natasha Pennington handled our claim promptly and efficiently. It is the first claim we have e... See more

Very smooth and efficient service to help me with broken washing machine claim via British Gas Carrie who took my call was very polite and helpful and sorted out my issue effectively.

The original repair estimate from the nominated supplier was ridiculously expensive and complicated. I got an alternative quote at a third of the price, but it took weeks of negotiation to get it agre... See more

They have always been helpful with any queries I have had, very pleasant to talk to and no problems with any of my claims. Also very quick handling any if my claims I gave had to submit. I would 100... See more

The claims system remembers the details entered so you don't have to start over, and help received from a staff member as very helpful

In simplest terms they were helpful, professional and responsive. All of which resulted in a speedy and trouble free settlement.

The insurers on the end of the phone were so kind and helpful. My partner was attacked and mugged and had to have a head scan , while I was suffering from shock . They talked me through every step o... See more

I filed a claim for travel delays and the online claim form was easy to complete and I got full compensation rapidly. My travel insurance was with Staysure who were also excellent.

The claim forms were easy to fill in, and we had copies of the paperwork required. We found making the claim very straightforward

Dilshan explained everything very clearly and made the process very easy. He understood what I wanted and facilitated the procedure extremely efficiently

Excellent, efficient, helpful and sympathetic service. It was very easy to get in touch and ask questions regarding a claim, as this was my first claim, ever, on any insurance. Special metion Charlot... See more

Submit cliam on line sunday afternoon owing cancel holiday because funeral my stepson. On Friday after just 5 days l was pain into my account money from cancel holiday

We had to pay a substantial premium for travel to the USA, but at least we had the cover for our claim.

Must say had a good experience after losing my wedding ring turned a traumatic situation in to a manageable one my wife was in a very bad mood after me losing ring but travel insurance cooled her down... See more

Excellent service and prompt reply. Very satisfied with every aspect of the claim.

Didn't have to speak to anyone personally. All done on Line. Clear instructions regarding required evidence.

Davies are easy to deal with and give the impression of a very competent service.

My claim was dealt with quickly and efficiently, with the information that I was able to provide..

My travel insurance is Staysure, so was surprised to find that a company who dealt with my claim was called Davies Group. However, the claim was settled quickly and satisfactory by Robert Hughes. I di... See more