I have based the five star review entirely on the help and support received from Kat Womack in the escalation team.
Prior to making contact with Kat, the whole process had been extremely frustrating.
I was managing the claim on behalf of an extremely sick friend and the lack of empathy and poor communication in the first stages of the claim was very disappointing .
Once we engaged with Kat, she carried us through the process to conclusion. She has been an absolute star. Her professionalism, kindness and efficiency has been exemplary.