Cool Frames Reviews 4,634

I am happy with my purchase of Brooks Brothers frames. Excellent price and the frames are factory fresh. My only disappointment was that they were delivered 6+ weeks after ordering. I called at... See more

It was a one of the best customer service in my experience.Louise, Customer Service Representative was very knowledgeable, informative and very friendly.He help me to go with my glasses order smooth... See more

Best selection of frame and best pricing of all the online eyewear websites. Orders are assembled and shipped quickly. Ive ordered several pair through them over the last few months. The one time I ne... See more

If good customer service is your expectation, then look no further! A sales representative by the name of Louise assisted me with finding the frame I had been looking for, for months! The pro... See more

Once it was realized my merchandise had to come from overseas, a new and reasonable delivery date was given. My frames arrived on that date and I was totally satisfied with my purchase. Good customer... See more

I sent an email to the sales team, but I will post it here, as well! Probably the best pair of glasses I have ever had. Easy to order, great communication and arrived pretty quick. Good job! Love... See more

My frames took a while to arrive because they had to be ordered from the manufacturer but the customer service reps were very kind and reached out to me promptly when I emailed them on the status of m... See more

My experience ordering a pair of frames from Cool Frames was great! I received the frames I ordered in a timely manner and with no issues. I would highly recommend them for ordering designer frames... See more

Your color system makes no sense! Your order form was impossible to complete on my laptop. It's disorder made it a miserable failure until I came into contact with a ph. Rep named Louis, he was exce... See more

I reached out to the live chat becuase i needed help replacing a set of scratched lenses for my 1st grader's glasses. the agent Weya was very helpful and upon realization that i had to send the glasse... See more

Again the glasses frames were delivered promptly and at less cost than locally. Also my usual optical supplier did not have the particular frame that I wanted. Having had very good service previously... See more

I have purchased from Cool Frames more than once or thrice, in other words, many times. Each time the frames have exceeded my expectations while being safely delivered by a well known carrier.

Mark provided excellent customer service. He listened carefully to my issue, and he took all the necessary steps to fix my problem. When he had to put me on hold, it took longer than he expected, so h... See more

This company goes ABOVE & BEYOND!!! I made a mistake when ordering my frames and they reached out to me immediately to correct it although, I blame myself for the mistake. That showed me such A+ custo... See more

I ordered glasses from this company and had a couple different issues. Weya, was able to solve all of issues quickly. Weya made a somewhat difficult situation go very smoothly and efficiently. I will... See more

First, I found the brand of frames I was looking for in several color options. Secondly, I was able to order both sunglasses and regular glasses. My prescription requires bifocal lenses. I purchased s... See more

Louise did a fantastic job! He made sure I could put prescription lenses in the Mykita Toshi Sunglasses frames I bought from that just got delivered to my house. He guided through the lens choice p... See more

I had such a great experience! The person I chatted with understood EXACTLY what I was looking for. I was having trouble getting everything just right, so I sent over a picture of the glasses I wanted... See more

Yo this company is amazing I had an issue with my card working and they emailed me right away an helped me pay them with Zelle ! I overnighted the glasses they came right away an a gentleman named Dav... See more

I was looking for a particular OVVO frame that I was told was unavailable. I started a chat and Aurea tracked it down in no time! She was courteous, thorough and extremely helpful. She answered all m... See more

I recently visited Cool Frames to shop for new glasses, and my experience was fantastic. The staff was incredibly friendly and helpful, guiding me through their wide selection of frames and helping... See more

Initially when I searched for my glasses by order on line, your site said not found. However then I called and I reached a lovely young man in the Philippines called Luis and he was able to help me a... See more

Louise was absolutely AMAZING! I was very fortunate to have been able to speak to him as he guided me through the entire process of ordering glasses! I would give him 10STARS if possible! I also love... See more

Cool Frames made ordering glasses online so easy. They updated me with every part of the process from when my prescriptions lens were ordered down to when they were assembling them. I LOVE my glasses!... See more

Great glasses, friendly customer service (anne ext 523) but if you are from Europe - this is not something i would recommend. From ordering to delivery day it's been 81 days! Had to pay 78€ in custo... See more

Louise was fabulous, very polite and had a sense of caring for the customers. He's excellent representation for Cool Frames made me feel so assured of my request. Please let Louise know how much he i... See more

I recently upgraded to a pair of Burberry eyeglasses, and I’m honestly obsessed. The quality is exactly what you’d expect from a luxury brand—durable, well-crafted, and incredibly stylish and affo... See more

First of all, Louise is one of the kindest and most efficient people I've had the pleasure of working with. He was very helpful in my transition and very thorough. Also I love the quality of your g... See more

Ordered 2 pairs of frames one was back ordered and I was reached out by someone thru email advising if I wanted to wait or order a different pair I chose to wait, he kept in contact with me until the... See more

The glasses I ordered are exactly as pictured and described. I am pleasantly surprised at how well they got my prescription correct, I have bifocals. They arrived on time and professionally delivere... See more

I purchased youth Ray-Ban sunglasses. It stated the size was 45-18-130 but these frames would fit an adult. Why? Because they are defective. The stems are cut and attached too far from the glasses w... See more

Mark made my experience great. I had a problem with my order and it was fixed by Mark immediately. He was courteous and knowledgable. I wish all my customer service calls were as pleasant and effec... See more

I had a very great Representative helping me he was awesome with every question I had asked and he was very patient thank you so much Louise for helping me set my order.. I would give you 10 stars for... See more

I had all the numbers I needed related to my prescription. It literally took about 10 minutes and the deal was done. Friendly guy (Ivan) on the other end explaining everything, and done. Wonderful exp... See more

Mark is the BEST! His ability to guide me over the phone, email and best options for my new frames was so cool! (Go CoolFrames!) Mark is detailed, professional and super client concerned! He knew jus... See more

Website would not take my payment no matter what credit card or PayPal I used. Emailed and got a number to call. Had to go to a different site to pay. Lost the discount they offered. Needed the glasse... See more

I ordered two pairs of frames.The first was exactly as described. Second pair was not even down to the photo not being clear. I called and emailed with photo's. Return policy: 20% restocking fee an... See more

I'm so pleased with my new glasses from Coolframes! I was very happy to find a frame that I previously purchased somewhere else and knew I loved. Their website made ordering simple, and the customer s... See more

I was reluctant to try the website, but after waiting almost 2 months for our optometrists office to get replacement frames for my son, I just bit the bullet. These frames are identical to his previou... See more

My order came promptly, however, it was not the correct accessory for my glasses. The picture incorrectly implied it was a different model. I sought a return, which required an email for "approval."... See more

Ordering was very easy. The site clearly walks you through all the lens options so you know exactly what you are ordering. I saved about $100 over ordering the same glasses using my eye insurance! Fra... See more

I saved over 50% of RRP that I was quoted at the optometrist. So I purchased 2 designer pairs of frames for less than the price of one. The staff helped with my online purchase which resulted in furt... See more

Excellent website providing measurements and model numbers... got the exact frames I needed after breaking the original frames. My local eyeglasses place closed so I could not go back there. You all... See more

I’ve just received my third pair of glasses from this company. You cannot beat their unique selection, on line cost estimator when you apply insurance or the timely, friendly customer service. They’... See more

Cannot ask for better personnel. Choices are fantastic. Pricing is phenomenal including the high end frames. If my insurance does what it's suppose to do, my Versace frames will cost me $100.00. And t... See more

First time ever to purchase online eyewear. Knew exactly what I wanted since I was replacing the same frame I had purchased 2.5 years prior. It was fairly easy to build the complete pair of glasses I... See more

Worked w a customer service rep and walked me through an unfamiliar process and long story short I got the wrong frames. No big deal right, i paid the shipping to send them back and cool frames charge... See more

I took the new glasses in to my regular eye doctor store and they found that one of the new lenses from CoolFrames was installed on an angle that affected my line of sight. They thought about adjusti... See more

I'm puzzled at the size of these frames. I assumed from the category that they were adult frames. It stated unisex, which is great because of the size of my head from temple to temple, but these frame... See more

I was apprehensive about ordering my glasses online but based on the quote received at a physical location I decided to take the risk. I was able to upload my prescription and Anne expertly guided me... See more