brigette anderson

United States

Reviews

Review of Zeelool


Rated 2 out of 5 stars

Orange not yellow and poor print quality on the frame design

I ordered a non prescription lens with transitions. While the glasses did arrive within three weeks, I was very disappointed in the lack of quality in the print design used on the frame, you can see cracks from the copy and it looks like the colors are faded and dull, compared to the vibrancy in the photos. The frame description said they came in yellow and black, I opted for black and glad I did because I suspect the yellow frame arms would be a different color than the orange or yellow on the print. By the way, these are more orange than yellow. The green is a pretty jade and there is a blue flower center that goes with nothing in the rest of the color palette. Maybe it’s an ink blob? May try to salvage with some permanent ink pens and clear polish. The quality just isn’t where I have come to expect it from this company. I’m really disappointed, been eyeing this design for a while.

June 22, 2023
Unprompted review

Reply from Zeelool

Hi there, so sorry to hear that you are not satisfied with the glasses received. Please do not worry, we are willing to help you solve this issue. Do you mind contacting our customer service department to get some help? Here is our email address: support@zeelool.com. And you could also contact us at Call: +1 (302) 990-0619 & Live chat Mon. - Fri. 7:00 AM - 1:00 AM next day (PT) Sat. - Sun. 5:00 PM - 1:00 AM next day (PT). Looking forward to your reply. Thank you. Take care.

Review of Cool Frames


Rated 5 out of 5 stars

Three time happy costumer!

I’ve just received my third pair of glasses from this company. You cannot beat their unique selection, on line cost estimator when you apply insurance or the timely, friendly customer service. They’ve also recently added an online order tracker.
I have a very complex prescription and the quality of their lenses keep my glasses from looking/feeling too heavy.
I’m super happy with my purchases and refer my friends and colleagues who have EyeMed insurance to this site!

April 2, 2019
Unprompted review

Reply from Cool Frames

We are very happy to hear that you're enjoying your new glasses! Thank you for being a great customer with us over the years. We appreciate your feedback with us and please feel free to reach out to us any time if you have any additional questions or concerns.