Reordering Lenses & Replacement Frames
I reached out to the live chat becuase i needed help replacing a set of scratched lenses for my 1st grader's glasses. the agent Weya was very helpful and upon realization that i had to send the glasses in (my son is farsighted and needs the glasses to read) i reazlied I should just order a back up set of frames & lenses. They helped me order them and apply a discount that I didn't even realize was available. They provided excellent feedback along the way and made the experience very easy. Super happy with the experience and process.
Reply from Cool Frames
Hi Jessica,
We're so grateful for your thoughtful review! 🥰 It warms our hearts to know that Weya was able to make things easier for you—and for your little reader. We're always here to help, and it means the world that you felt supported every step of the way. Thank you for trusting us! 💛
Regards,
Anne
Cool Frames LLC