I was very happy with the service, fast delivery and products well pack, no damage. However for the amount I spend €194 I would expect the company offer some samples especially that other sites give... See more
Company replied
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.
Review summary
Based on reviews, created with AI
Based on these reviews
After open the boxes, most capsules are adhered to the aluminum foil due to the high temperature during transportation!!!! First time to order from this company. Efficient delivery. Nevertheless,... See more
Company replied
The delivery took 5 days to reach which is understandable during this difficult time and I appreciate it. I had only one concern which was temperature of my products as it’s toners and serums but the... See more
Company replied
Your price is too high, $7.00 USD more than Escentual.com. Shipping is misleading, 2 to 4 days for an additional $14.60. The product arrived today, 10 days after I ordered it. Escentual.com in the UK... See more
Company replied
Ordered multiple times with an excellent experience each time. Knocked only one star as my usual items rarely come back in stock but overall I love this website.
Company replied
I am 67 and my skin feels better for actually using Legacare regularly. Though the mimicking of skin color befuddles me, all things considered this product truly is a game changer and improves your sk... See more
Company replied
I don’t understand the negative reviews. This was my first time ordering from Care to Beauty. The delivery to Switzerland arrived within a week. The products are all original. One item was slight... See more
Company replied
Invited
Second time using "caretobeauty" and my orders have so far always been complete, arrived with no issues, well packaged and delivered ahead of schedule.They have great products, but I use this site to... See more
Company replied
Invited
I have been using Care to Beauty since 2019 and get the items shipped to Qatar. Usually, there is no delivery cost if the total order value exceeds a certain amount. However, on my recent order, a del... See more
Company replied
Invited
Expedited shipping, while pricey, was fast as promised and products arrived as expected. 2/4 sunscreen products weren’t sealed with plastic or anything so that concerned me a bit wrt any tampering ris... See more
Company replied
Redirected
I’m very happy and impressed. I wanted the ISDIN tinted sunscreens, I couldn’t find them in Australia or Amazon at a reasonable price. Care to Beauty popped up in my search, I made my purchase, it too... See more
Company replied
Delivery time was extended and the additional $50.00 for shipping was accessed after the purchase in before the sale was completed
Invited
Yehey! I have received my order earlier than expected. And the products are too good to be true for its price which is fairly affordable for its effectiveness! Thanks Care to Beauty! Their customer se... See more
Company replied
Invited
Initially needed some assistance with a small change with my order that they were able to help me with. The website was very informative about shipping policies. Order arrived quickly. Will definitely... See more
Company replied
This is a real review. I am a shopper from Singapore. Before my purchase, i was also afraid i might get scammed and paid for nothing to be shipped out or never received the purchases after payment. I... See more
Company replied
Invited
Products are genuine and delicious! I found my favourite sunscreen while visiting Paris last year. I was able to find it online and have it delivered in 3 days. Shipping is a bit steep so you may want... See more
Company replied
I get everything from here! Including my baby stuff and beauty stuff for me! I’ve been using a code to get discount which works “Paige10”
Company replied
Fast delivery, well tracked, I chose fast track with DHL and full tracking since I saw the challenges with conventional mail some are talking about which I guess is due to overwhelmed local postal ser... See more
Company replied
I am completely wowed by care to beauty. I am in Nigeria and I placed my order on Sunday, 11th October, 2020. My purchase made me eligible for free delivery. My package was sent from Portugal. By the... See more
Company replied
I live in UAE and my order was supposed to be delivered to me for free as it’s over 500 AED. I was surprised and disappointed when the DHL delivery guy asked me to pay 42AED taxes!!! It’s like I paid... See more
Company replied
Was ordering Aveeno product for an elderly friend in Denmark who is having chemo and suffering itchy skin. Paid for DHL quick delivery. It was expensive, but arrived in about 4 days. As a first t... See more
Company replied
I have previously had several 5 star orders delivered. My only issue was in this current package was the deodorant wasn't sealed so it was starting to escape the container and when I opened it it basi... See more
Company replied
Hi! I’m quite satisfied with your service and on time delivery. It’s quite amazing that you were able to cater customers like us from the Philippines with fast and free delivery!! Keep it up!! It’s... See more
Company replied
I just received my order today and it arrived 3 days earlier than I expected through DHL. I’m happy to report all the products were well packed and intact. I’m also excited to try the sunscreens tha... See more
Company replied
A good range of products, delivered reasonably quickly to Switzerland. I believe that if I had been in EU ex-Switzerland, it would have really taken 1-4 working days, rather than the 6 working days t... See more
Company replied
I was a little nervous to try a new international company, but Care to Beauty definitely hit the mark. One of my favorite Dr. Hauschka products is no longer available in the US and less than 3 days a... See more
Company replied
I decided to order my skin care products online as I don't really want to go shopping during these difficult times. I am more than pleased with the prices and variety of products available along with... See more
Company replied
This is not a warning of a bad company. Just for young people please beware as Bioderm is now trading as Care to Beauty, I believe their products are of a good quality but they can be expensive. They... See more
Company replied
I just received my order ❤️ I took advantage of the discount on ISDIN. This is the second time I order from Care to Beauty since I can’t find the age repair fusion water in the US. I am very satisfied... See more
Company replied
Very professional and reliable service. You receive a tracking number which allows you to check the status of your order and to view up to date tracking. Delivery was done in less than a week and I... See more
Company replied
Been ordering sesderma products for the past 2 years plus and have not had problems with the quality and delivery. Only once, one of the pumps for daeses uplift did not operate properly and customer s... See more
Company replied
I ordered so many times from Care to Beauty and had a trouble only once, when a cream capacity was advertised 10mg more than the real package. After my complaint, their manager offered me 10% off my... See more
Company replied
The service, delivery time and product quality deserves a 5 star. Unfortunately I was hit with a customs bill of more than 50% of my initial purchase price - South Africa. Not sure how that is calcu... See more
Company replied
This is my fourth order from Care to Beauty and I am loving them! Fast delivery, excellent service and products I love. All of my products were received in excellent condition, on time and I have n... See more
Company replied
Very satisfied with the products that I ordered which I cannot get in Dublin other that ordering on the net. Very fast delivery in spite of the difficult time that every one is having, some more... See more
Company replied
Hey, Service was OK and I believe I will use it again. However 1 product I purchased, supposedly to be shelf available as reported in the Internet site, was declared unavailable. For the rest, pa... See more
Company replied
Great Service - site is very easy to search and learn about the products, the delivery of my goodies was within minimal expected time! Super efficient. All items are exactly as ordered and packed saf... See more
Company replied
First of all, I was so pleasantly surprised by the selection of products that I couldn't find anywhere else in Canada! Then I was totally amazed by how quickly it arrived! Very positive experience, ex... See more
Company replied
Ordered a bunch of Avene products while they were on promotion a while back. Turned out to be a good deal in comparison to what I usually paid. A slight delay in shipping but overall all good with the... See more
Company replied
This was my 1st time using this website as preBrexit I ordered mostly from UK sites. I placed my Care to Beauty order on a Wednesday and had my delivery in the Rep of Ireland on the Friday morning, al... See more
Company replied
Quick and reliable delivery, within 48 hours from Portugal to Hong Kong! It is even faster than that offered by the local online shops. Excellent product quality as usual! That's why I remain a loyal... See more
Company replied
Shipping is expensive - we didn't realize between shipping and duties it cost 3x the price. Service was excellent and we got the product quickly. DHL from Portugal to Montreal. We didn't realize we we... See more
Company replied
Shipment to Singapore was smooth. Shipped address seems like it originated from Portugal. Nicely Package, no damaged items. I order all Phyto products. Good warning to say if it’s less than $400 is no... See more
Company replied
Extremely quick and efficient delivery to South Africa in less than a week. Items were carefully packaged and arrived in good condition - I really appreciated the cleanser gift I was able to choose!
Company replied
Order was two (2) days from Portugal to Iceland. Remarkable short delivery time. Very well packed, and item as ordered. Highly recommended service. Thank you very much and a happy holidays.
Company replied
For those who orders to Israel: The package arrived in a week, and considering covid situation that's really fast. I ordered avene and neostrata products, and everything arrived exactly as expecte... See more
Company replied
Easy to order and my products (heliocare spf’s and 90 blocks plus paediatrics sun cream) delivered right away.. I have already recommended to a good friend. I will be order here in future
Company replied
Reasonable prices, very good variety of products, fast processing of the order, overnight delivery from Portugal to Denmark with DHL. Looking forward to shop with you again. 😊
Company replied
Prompt delivery to Canada, products came well packaged and properly sealed. Prices beat those of the competitors! Highly recommend ordering from Care to Beauty
Company replied
Update: I’m sorry for my accusations in my review and thank you for explaining it to me. I also want to thank you for the quick delivery, I should have mentioned that too but I was too upset with th... See more
Company replied
Company details
About Care to Beauty
Written by the company
Follow Us
Care to Beauty mission is to provide all cosmetics at your fingertips, from mass market, french pharmacy, to luxury cosmetics, we want to have it all available, and have a product for everyone!
You can find a wide catalog of cosmetic, health, wellness and beauty products that embodies your needs, tastes and concerns, wherever you are in the world.
We work with couriers worldwide to guarantee your product reaches you in the shortest amount of time possible and in a safe way.
Shop with us!
Contact info
Rua José Maria Carvalho Ramos, Lt 390B, 4470-407 , Moreira da Maia, Portugal
- +351 222 400 021
- help@caretobeauty.com
- www.caretobeauty.com
3.1
Average
3K reviews
Replied to 94% of negative reviews
Typically replies within 1 week
I believe the site is fraudulent
I believe the site is fraudulent. The items I ordered just never arrive and now the website links are bouncing to various URLs with no clear contact number available.
September 4, 2025
Unprompted review
Extreme delays and damaged product
I placed an order for sunscreen with them (I am a frequent customer) at the end of August 2025. I did not receive the order until OCTOBER 17th! Not the usual for them. Additionally, the box was literally destroyed, the products were missing seals and opened. Care to Beauty offered me a small refund of 10% on two of the bottles and a 20% discount on my next order. That is technically less than their typical promos. Extremely disappointed and will be moving my orders elsewhere.
October 17, 2025
Unprompted review
Complete and utter scam
Complete and utter scam
UPS refuse to deliver parcel and will not communicate
Care to Beauty have now stopped communicating after I requested a full refund
DO NOT WASTE YOUR MONEY
October 12, 2025
Unprompted review
Delivery time was extended and the…
Delivery time was extended and the additional $50.00 for shipping was accessed after the purchase in before the sale was completed
September 15, 2025
Unprompted review
Dont ever buy here again / Terrible Service
Don't pay for express shipping. They're just collecting money without delivering the product on the promised date. They don't even notify you about any delays.
Customer service is terrible — they keep sending ads and promotions, but they won’t even respond to a customer inquiring about their package. If you have other options to buy elsewhere, go with those instead of using this shop/website. You pay the right amount at the right time, but once they get your money, you can’t get any response from them. If your package gets stuck in customs, lost, or anything else goes wrong, you’ve basically just wasted your money — because they won’t provide proper customer service or offer any real help.
September 30, 2025
Unprompted review
Excellent website, could update stock more often
Ordered multiple times with an excellent experience each time. Knocked only one star as my usual items rarely come back in stock but overall I love this website.
June 30, 2025
Unprompted review
Reply from Care to Beauty
Hello Mae 😃 Thank you so much for your order and for your review! It's so good to receive such positive feedback from our customers! That's what we work for 🌞! We hope to receive your visit to our Care to Beauty again in the future. Have an amazing day!
Haven't shipped item after 2 weeks, not replying.
Ordered shipping 5-9 working days. After TWO full weeks they haven't even yet shipped the item. If you contact them they say some specialist team will email you soon about this matter and nobody every does. AVOID AT ALL COSTS
September 29, 2025
Unprompted review
Reply from Care to Beauty
Hello Phillip,
We are very sorry for the frustration and inconvenience you experienced with your order. Unfortunately, due to recent changes in U.S. customs procedures, we have been facing unexpected constraints with some shipments. This caused delays beyond the standard 5–9 working days timeframe we normally provide.
In your case, the order was returned to us by customs. As soon as we became aware of the issue, we reshipped it through an alternative courier service and provided you with the confirmation and tracking details to ensure smoother delivery.
We truly value your patience and understanding, and we are committed to making sure this situation does not happen again. Please don’t hesitate to reach out to us directly if you need further assistance—we are here to help.
Thank you for your feedback.
Product arrived damaged, do not buy from this website
Product arrived damaged so I can't even use it. A refund was requested the xompqny agent offered 20% back only or a discount for next shop, even when they saw the pictures they said nothing else can be offered.
If anyone is thinking of buying from this company/ website I would strongly advise against it. If I could give negative rating I would
September 8, 2025
Unprompted review
Reply from Care to Beauty
Dear Kamil,
Thank you for bringing your concerns to our attention. We genuinely value feedback from our customers, as it helps us to continually improve our services.
We have conducted a comprehensive investigation into the concerns you raised in your review. Despite our diligent efforts, we regret to inform you that we
were unable to trace your order using the details provided. We used the "Request Information" feature in an attempt to assist you further, but regrettably, the
information provided did not align with any of our existing order records.
For us to address your concerns and provide proper assistance, we kindly ask you to provide us with additional details such as your correct order
number, purchase date, or any other relevant information that could help us locate your order in our system.
We apologize for any inconvenience this may have caused, and we appreciate your cooperation.
Best regards
Dangerous - PPD free items have PPD listed in ingredients
They sell a hair colour Phytocolor Permanent Color Shade 3 Dark Brown which states it is ppd free *" WITHOUT resorcin, PPD, parabens or ammonia."* yet when I look at the ingredients it has *P-PHENYLENEDIAMINE* Some people have a severe reaction to PPD so even testing they product can be dangerous. I contacted them about this but no response
August 7, 2025
Unprompted review
Reply from Care to Beauty
Dear Majella,
Thank you for sharing your concern. We completely understand how important ingredient transparency is, especially for those with sensitivities.
As we mentioned in our previous emails, while the product contains phenylenediamine derivatives like N,N-Bis(2-hydroxyethyl)-p-phenylenediamine sulfate, it does not contain PPD (p-phenylenediamine) itself. Under EU and US cosmetics regulations, a product may claim “PPD-free” as long as PPD is not present in the formula.
Both ingredients are from the same chemical family, and while they function similarly, PPD is generally considered more sensitizing. Even though Phytocolor formulas have a lower allergy potential, there is still a possibility of an allergic reaction. For this reason, Phyto recommends performing a skin sensitivity test 48 hours before use.
We sincerely apologize if our previous communication did not reach you promptly, and we’re here to answer any further questions you may have. Your safety and satisfaction are our priority
I was so excited to receive my order
I was so excited to receive my order, but then UPS lost it, which I understand isn’t this company’s fault. Care to Beauty was helpful at first, opening an investigation with UPS but since then my phone calls and email have gone unanswered and my package is still missing. I’m definitely disappointed.
September 17, 2025
Unprompted review
Reply from Care to Beauty
Dear Jennifer,
Thank you for sharing your experience. We completely understand your frustration and are truly sorry for the delay and the lack of follow-up on our part—it’s not the experience we want our customers to have.
We want to let you know that recent changes in U.S. import policies have led the FDA to increase inspections of foreign shipments, including unannounced checks, which can unfortunately cause longer clearance times. While this is an external factor beyond our control, we are actively monitoring your order and will continue working with UPS to resolve the issue as quickly as possible.
We greatly appreciate your patience and understanding, and we want to make this right. Please reach out to [direct contact/email/phone] so we can provide an update and assist you personally.
Thank you again for your understanding.
I get everything from here
I get everything from here! Including my baby stuff and beauty stuff for me! I’ve been using a code to get discount which works “Paige10”
September 11, 2025
Unprompted review
Reply from Care to Beauty
Hello😃 Thank you so much for your order and for your review! It's so good to receive such positive feedback from our customers! That's what we work for 🌞! We hope to receive your visit to our Care to Beauty again in the future. Have an amazing day!
Please stay away from this unreliable…
Please stay away from this unreliable and not even a legit website. They might not even located in Portugal.
My lesson learnt in an extremely expensive way.
Have returned 2 suspicious counterfeit corrector creams at my own cost of postage. After many months went by that I fogot to follow up with the process as I didn't receive any receiving notification from the other party.
Unexpectedly, I received my returned parcel redirected to my house today, claiming no sender found in that address which the company provided for returning.
Thinking I was trapped in a scam!!!
September 5, 2025
Unprompted review
Reply from Care to Beauty
Dear Sammy,
Thank you for bringing your concerns to our attention. We genuinely value feedback from our customers, as it helps us to continually improve our services.
We have thoroughly investigated the issues you raised in your review. However, despite our best efforts, we were unable to identify your order based on the
information provided. We used the "Request information" feature, but unfortunately, we did not receive any response from you.
In order for us to address your concerns and provide proper assistance, we kindly ask you to provide us with additional details such as your order number,
purchase date, or any other relevant information that could help us locate your order in our system.
We apologize for any inconvenience this may have caused, and we appreciate your cooperation.
Best regards
I would give negative stars if I could
I would give negative stars if I could. Please don't buy from them. They shipped using canada post, and I did not receive my order. When I complain to them, all they can say is "unfortunately, there is nothing we can do, contact canada post". Literally 0 responsibility. On their help page, they claim that they take their responsibilities seriously and if the order is not delivered, they will do their best to help. Utter bullshit. I am so pissed off right now.
P.S - In response to the reply by the caretobeauty team:
1) In all my online shopping experiences, this is the first time a company has completely washed off their hands saying "we can't do anything, contact the carrier". Usually there is some attempt to help or make amends. I once had a small time retailer deal with the carrier on my behalf and when it went nowhere, they reshipped the entire order to me free of cost. This was not a giant like amazon, just a company that cared abt customers. Needless to say, I am a customer for life.
2) I understand that you have limited access to tracking info but expecting me to chase canada post and absorb the loss if they don't help is ridiculous. I did not pay canada post, I paid caretobeauty and trusted you. And for the record, I raised a claim with cp which as expected, is going nowhere.
3) Your rep did not even bother to type a reply to me, just copy pasted template responses guilting me for not paying for a more expensive shipping option. For the record, I paid 10.69 CAD. An AI chatbot would have been more considerate.
4) I told you my concerns, sent my feedback, gave a negative review yet there has been zero attempt to reach out by your team so far. All you did was flag my honest review here for "illegal/harmful content". Seriously? It is only when trustpilot refused to remove it that you responded.
5) No, you did not provide me "all the relevant information". You provided me nothing. You sent me the tracking link again and asked me to contact canada post. Also for the record, the tracking link info doesn't even match what is shown on the portuguese language tracking page.
At this point, I have given up on this and chalked it up to a lesson learnt but I have never been more disappointed with a company's services. The only thing I can say is at least update your FAQ page to clearly state that you take no responsibility for lost or misplaced orders and that customers should be prepared to absorb the loss themselves.
Final update - I did not get my package. Caretobeauty couldn't care less if they tried. They did not contact me or do anything to help at all. Canada post did not help either. I cannot raise a chargeback since it was a forex card so I essentially lost 70$ for trusting this company.
August 26, 2025
Unprompted review
Reply from Care to Beauty
Dear Poornima,
We are truly sorry for the frustration this situation has caused. After carefully reviewing your order, we confirmed through Canada Post’s official tracking system that your parcel is marked as delivered. Unfortunately, with the standard shipping method selected at checkout, we are limited to the tracking information provided by the postal service and do not have access to additional delivery details such as signatures or handover confirmation.
As explained in our email exchange, in these cases the next step is to file a complaint directly with Canada Post so they can investigate where and to whom the parcel was delivered. We completely understand how disappointing this is, and while we do not have control over the final handling by local postal services, we have provided you with all available information and guidance according to our policies.
We remain committed to supporting you through this process and will gladly assist further should you need help with the postal service’s investigation.
Best Regards,
Care to Beauty Team
Great customer service / Courier in Tarifa is no good
The customer service has been great—very responsive and helpful. Unfortunately, the delivery has been a huge issue. I tried twice, but both times the shipment failed to arrive because the courier claimed there wasn’t enough address information, even though the delivery location (Tarifabox in Tarifa, Spain) is clearly listed on Google Maps, online, and even with a phone number attached.
It seems that deliveries to Tarifabox simply don’t work, which is disappointing. I’ve now had to request a refund, even though I would have much preferred to enjoy the product. I hope this can be resolved in the future, but for now I cannot recommend ordering to Tarifabox.
August 8, 2025
Unprompted review
Reply from Care to Beauty
Dear Vanessa,
Thank you for your kind words about our customer service, we truly appreciate it, especially in such a frustrating situation. We completely understand your disappointment with the delivery issues.
As soon as we became aware of the problem, we filed a complaint with the postal services to investigate why your parcel could not be delivered despite the address being correct and publicly available. At the same time, we immediately shipped a replacement order to you free of charge so you wouldn’t be left waiting longer.
Unfortunately, once a parcel is handed to the postal service, the delivery process is entirely in their hands, and despite our efforts this issue could not be resolved. We have already processed a full refund for your order, and depending on your payment method, it should be credited to your account within 5–10 business days.
We’re very sorry that this experience prevented you from enjoying our product. Your feedback is invaluable, and we are actively working to avoid issues like this in the future. Thank you again for your understanding and patience.
Worth it!
I am 67 and my skin feels better for actually using Legacare regularly. Though the mimicking of skin color befuddles me, all things considered this product truly is a game changer and improves your skin. I would recommend it specially for the 40’s and older crowd. It protects, humidifies and primes the skin with just enough color of feathery weight. Pleased as punch I am! Will buy again when I run out.. can say enough about this product, it is an all rounder/THANKS!!
August 1, 2025
Unprompted review
Reply from Care to Beauty
Hello Victoria!🙂 Thank you so much for choosing us and for sharing your review, it truly means the world to us! 🥰 We are thrilled to hear that you're satisfied with our service and delivery time, as we always strive to give our best. We look forward to welcoming you back to Care to Beauty soon! Wishing you an amazing day 😊
THE PACKAGE WAS DAMAGED AND STUCK…
THE PACKAGE WAS DAMAGED AND STUCK SOMEWHERE ON THE ROAD, THE SHIPPING COMPANY NOTIFIED ME, I AM REQUESTING A REFUND!!!!
July 30, 2025
Unprompted review
Reply from Care to Beauty
Dear Martina,
We’re truly sorry to hear about the inconvenience you experienced with your delivery. We understand how frustrating it can be when a package arrives damaged or gets held up during shipping, and we take these situations very seriously.
As soon as you brought this to our attention, we carefully reviewed the matter and offered you suitable solutions in line with our policies. You chose the refund option, and we made sure to process it promptly and successfully. We also provided proof of the refund for your records to give you peace of mind.
Your satisfaction is very important to us, and while shipping issues are sometimes beyond our direct control, we remain committed to resolving them quickly and fairly whenever they arise. We sincerely hope to serve you again in the future under better circumstances.
Best Regards,
Care to Beauty Team
Bought Viviscal - tainted
Bought Viviscal, the tablets were tainted. They refused to replace claiming that it is outside the return period. It is not a change of mind, the tablets are tainted which I only realized when I got to consume the pack. Unprofessional and not trustworthy, do not recommend.
August 6, 2025
Unprompted review
Reply from Care to Beauty
Dear Dorothy,
Thank you for bringing your concerns to our attention. We genuinely value feedback from our customers, as it helps us to continually improve our services.
We have conducted a comprehensive investigation into the concerns you raised in your review. Despite our diligent efforts, we regret to inform you that we
were unable to trace your order using the details provided. We used the "Request Information" feature in an attempt to assist you further, but regrettably, the
information provided did not align with any of our existing order records.
For us to address your concerns and provide proper assistance, we kindly ask you to provide us with additional details such as your correct order
number, purchase date, or any other relevant information that could help us locate your order in our system.
We apologize for any inconvenience this may have caused, and we appreciate your cooperation.
Best regards
Dont order if you are from Serbia!
July 28, 2025
Unprompted review
Reply from Care to Beauty
Dear Milos,
We’re sorry to hear about your experience and appreciate your feedback.
Please note that at the time of ordering, our website clearly indicated that import documentation might be required for delivery to Serbia. These regulations are set by local customs authorities and are unfortunately outside of our control.
We have already initiated the return process for your order with DHL, and once we receive official confirmation that the return is completed, we will promptly proceed with your refund. Please note that return shipping costs and applicable return fees will be deducted as outlined in our return policy.
We understand international shipping can be frustrating at times, and we’re here to assist you through this process. Should you have any further questions, feel free to contact our customer support team directly.
Best regards,
Product arrived leaking with a loose…
UPDATED: They washed their hands of any responsibility again and hid behind policies that clearly protect them, not the customer. It felt like they were fully prepared for complaints like mine — which says a lot.
Product arrived leaking with a loose lid. Instead of taking responsibility, Care to Beauty called it a “cosmetic issue” and refused fair compensation. Their complaint policy protects them, not the customer. I won’t order again.
July 20, 2025
Unprompted review
Reply from Care to Beauty
Dear Amal,
We’re very sorry to hear about your recent experience and truly regret that it did not meet your expectations.
As mentioned in our email communication, we absolutely understand how frustrating it can be to receive a product in less-than-perfect condition—especially when you’ve placed trust in our service. Please know that it was never our intention to make you feel unheard or dismissed.
At Care to Beauty, we take product quality and shipping concerns very seriously. We follow a structured procedure not to avoid responsibility, but to ensure that all cases are handled fairly and consistently. While we regret that the resolution provided did not align with what you were hoping for, your feedback has been noted and will be shared internally with the relevant teams to help us improve both our packaging and our support process.
We value your opinion and thank you for bringing this to our attention.
Sincerely
high customs to Norway
The company is based in Portugal, which is not clear on their website. Yes, they will reply with the same information as to all complaints about the same thing, but if it would be clear, you would not have that many complaints about it. The customer service is bad. Yes, we all in Norway know when the customs are necessary to pay, but your website is not clear and clearly doesn't care enough to fix it. I won't make the same mistake of ordering from somewhere without checking trustpilot and I recommend staying away and ordering from somewhere else, they are very cheeky, know very well that people will order from all parts of world just to sell as much as possible.
June 9, 2025
Unprompted review
Reply from Care to Beauty
Dear Yien,
Thank you for bringing your concerns to our attention. We genuinely value feedback from our customers, as it helps us to continually improve our services.
We have conducted a comprehensive investigation into the concerns you raised in your review. Despite our diligent efforts, we regret to inform you that we
were unable to trace your order using the details provided. We used the "Request Information" feature in an attempt to assist you further, but regrettably, the
information provided did not align with any of our existing order records.
For us to address your concerns and provide proper assistance, we kindly ask you to provide us with additional details such as your correct order
number, purchase date, or any other relevant information that could help us locate your order in our system.
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