high customs to Norway
The company is based in Portugal, which is not clear on their website. Yes, they will reply with the same information as to all complaints about the same thing, but if it would be clear, you would not have that many complaints about it. The customer service is bad. Yes, we all in Norway know when the customs are necessary to pay, but your website is not clear and clearly doesn't care enough to fix it. I won't make the same mistake of ordering from somewhere without checking trustpilot and I recommend staying away and ordering from somewhere else, they are very cheeky, know very well that people will order from all parts of world just to sell as much as possible.
Reply from Care to Beauty
Dear Yien,
Thank you for bringing your concerns to our attention. We genuinely value feedback from our customers, as it helps us to continually improve our services.
We have conducted a comprehensive investigation into the concerns you raised in your review. Despite our diligent efforts, we regret to inform you that we
were unable to trace your order using the details provided. We used the "Request Information" feature in an attempt to assist you further, but regrettably, the
information provided did not align with any of our existing order records.
For us to address your concerns and provide proper assistance, we kindly ask you to provide us with additional details such as your correct order
number, purchase date, or any other relevant information that could help us locate your order in our system.