Martina Tinka Pazourová

Dear Martina,

We’re truly sorry to hear about the inconvenience you experienced with your delivery. We understand how frustrating it can be when a package arrives damaged or gets held up during shipping, and we take these situations very seriously.

As soon as you brought this to our attention, we carefully reviewed the matter and offered you suitable solutions in line with our policies. You chose the refund option, and we made sure to process it promptly and successfully. We also provided proof of the refund for your records to give you peace of mind.

Your satisfaction is very important to us, and while shipping issues are sometimes beyond our direct control, we remain committed to resolving them quickly and fairly whenever they arise. We sincerely hope to serve you again in the future under better circumstances.

Best Regards,
Care to Beauty Team