Great customer service / Courier in Tarifa is no good
The customer service has been great—very responsive and helpful. Unfortunately, the delivery has been a huge issue. I tried twice, but both times the shipment failed to arrive because the courier claimed there wasn’t enough address information, even though the delivery location (Tarifabox in Tarifa, Spain) is clearly listed on Google Maps, online, and even with a phone number attached.
It seems that deliveries to Tarifabox simply don’t work, which is disappointing. I’ve now had to request a refund, even though I would have much preferred to enjoy the product. I hope this can be resolved in the future, but for now I cannot recommend ordering to Tarifabox.
Reply from Care to Beauty
Dear Vanessa,
Thank you for your kind words about our customer service, we truly appreciate it, especially in such a frustrating situation. We completely understand your disappointment with the delivery issues.
As soon as we became aware of the problem, we filed a complaint with the postal services to investigate why your parcel could not be delivered despite the address being correct and publicly available. At the same time, we immediately shipped a replacement order to you free of charge so you wouldn’t be left waiting longer.
Unfortunately, once a parcel is handed to the postal service, the delivery process is entirely in their hands, and despite our efforts this issue could not be resolved. We have already processed a full refund for your order, and depending on your payment method, it should be credited to your account within 5–10 business days.
We’re very sorry that this experience prevented you from enjoying our product. Your feedback is invaluable, and we are actively working to avoid issues like this in the future. Thank you again for your understanding and patience.