I was so excited to receive my order
I was so excited to receive my order, but then UPS lost it, which I understand isn’t this company’s fault. Care to Beauty was helpful at first, opening an investigation with UPS but since then my phone calls and email have gone unanswered and my package is still missing. I’m definitely disappointed.
Reply from Care to Beauty
Dear Jennifer,
Thank you for sharing your experience. We completely understand your frustration and are truly sorry for the delay and the lack of follow-up on our part—it’s not the experience we want our customers to have.
We want to let you know that recent changes in U.S. import policies have led the FDA to increase inspections of foreign shipments, including unannounced checks, which can unfortunately cause longer clearance times. While this is an external factor beyond our control, we are actively monitoring your order and will continue working with UPS to resolve the issue as quickly as possible.
We greatly appreciate your patience and understanding, and we want to make this right. Please reach out to [direct contact/email/phone] so we can provide an update and assist you personally.
Thank you again for your understanding.