Dont order if you are from Serbia!
Reply from Care to Beauty
Dear Milos,
We’re sorry to hear about your experience and appreciate your feedback.
Please note that at the time of ordering, our website clearly indicated that import documentation might be required for delivery to Serbia. These regulations are set by local customs authorities and are unfortunately outside of our control.
We have already initiated the return process for your order with DHL, and once we receive official confirmation that the return is completed, we will promptly proceed with your refund. Please note that return shipping costs and applicable return fees will be deducted as outlined in our return policy.
We understand international shipping can be frustrating at times, and we’re here to assist you through this process. Should you have any further questions, feel free to contact our customer support team directly.
Best regards,