Suspended for "not representing myself authentically" and no help resolving
I've been using Airbnb for years. A recent rental I got a message that I needed to verify my identity. I uploaded my ID and chose 'AI' validation assuming it'd be quicker. Not sure if this is the root of my problem but they suspended my account. I've appealed multiple times and got the same canned response multiple times:
"...we’ve determined that your account should be removed from the Airbnb platform"
They provide no specific reason why only a link to a page re: falsifying info or multiple accounts. But no specifics as to what I did.
I've called their "help" desk, DM their ig account, and just keep getting the same message after the associates say they look into the matter.
Maybe offshore resources and AI isn't it, Airbnb.
September 5, 2025
Unprompted review
