Airbnb Covered Up My Uncle’s Death, The Most Horrifying Experience of My Life
Absolutely the worst experience imaginable. Airbnb doesn’t even deserve one single star. This was the most catastrophic, heart-shattering situation I’ve ever witnessed in my life.
I’m writing on behalf of my late uncle, Abdellah Nokairi (Reservation ID: RCNRY3YESD), who booked an accommodation in Kuala Lumpur, Malaysia — from January 9 to February 8, 2025 — at Nomad House KL Bukit Bintang, hosted by Mayo Moriyama. He tragically lost his life during this stay under horrific, negligent circumstances caused by this inhuman host. And the worst part? After I contacted Airbnb, they deleted the account to cover it up and wipe all the evidence.
On February 7, my uncle felt extremely ill and couldn’t even stand up. I urgently contacted the host, begging her to send medical help or call an ambulance immediately. She coldly responded, “contact him directly,” and ignored all my following messages even as I was pleading for help. Hours went by with no reply from her, and my uncle stopped responding too. Two full days later, she casually messaged to say he was found dead in his room. TWO DAYS after he had already passed away! No one from the staff even bothered to check if he had checked out or was alive. They left him there until the smell forced them to notice. Absolutely horrifying and heartless.
And it gets even worse, they robbed him after he died. His phone and cash were missing. I spoke to the police and the Ministry of Foreign Affairs, who confirmed he had no money when found. But I know for a fact he had both cash and his debit card before this. Imagine that!!! a dead man robbed in his room. It’s beyond disgusting and unforgivable.
I opened a full case with Airbnb, provided all the proof, screenshots, and communication showing their host’s negligence. They said it would be escalated to their “safety department,” but I never got any serious response. I followed up several times - silence. Then they refunded only the booking cost, deleted my account, and kept the host active like nothing ever happened. This is how Airbnb treats victims of tragedy. erase, ignore, move on.
The host was unhelpful, rude, and offensive from the start, always focused on money and fees, never once caring about her guest’s safety or wellbeing. Her lack of humanity and responsibility cost a human life. And Airbnb, by protecting her and deleting my account, became part of this negligence.
This is not just poor service, this is complete moral failure. A disgrace to humanity. My family is devastated and deeply traumatized by what happened. No human being should ever go through what my uncle went through in that place. Airbnb should be ashamed of themselves. Stay FAR away from this platform, they don’t care about your safety, only their image and profits...