Gabriele

Beware of Superhosts and ensure to pay AirBnB by creditcard, so your bank can manage disputes: AirBnB allowed a Croatian landlord to replace their whole wooden floor for over £800 who claimed that our son & friends had “flooded their floor”. This was our son’s very first AirBnB booking and a full (!) quote was submitted by the landlord only 90minutes after they had left the property. Despite the photos showing no water damage AirBnB simply accepted the claim. The “appeal button” provided by AirBnB to our son miraculously did not work and AirBnB messed us around for days by refusing to provide an email address. All complaints have to be via phone (so no record for you) or via their message centre where we were inundated with AI generated messages or case numbers that were closed 24 hours later. Despite our written objections when we were finally given an email addrss by an agent in the US who was then again not traceable, the money was simply deducted from our son’s debit card. It is appaling that AirBnB is subjecting young students with no funds to such costs without any evidence to obviously appease their Superhosts. Use other sites that are based locally so they keep to UK/ EU legislation and avoid AirBnB at all costs!

Beautiful birthday cale without refined sugar and we all loved it!

I have been a Natwest customer for 30 years and wanted to dispute a small payment which was double booked. There is no person to talk to - chatbot, 45 min wait or 2 hours via the chatbot. Appalling. They should be ashamed.

We love the colour of our new carpet. It was a bit fiddly to attach the carpet to the underlay but now looks great and stays in place. We have not tried to wash it yet.

Super carpet fitter who fixed a few damaged steps of our carpet in no time and without any mess. Great service!

Our son never learnt how to cycle in London and going to uni wanted to learn it quickly. Bike and helmet were provided. Darren was super patient and at the end of the course he was able to cycle around Regents Park unaided. Thank you so much and we can only highly recommend.

Warranty expires without expensive annual checks! Our Vaillant boiler was installed in 2019. After the installation, we never received an email or paperwork from Vaillant but they had my mobile number on their system, so when I called them, a voicemail message told me that my warranty had been activated for the next 8 years, so I assumed all was in order. On Saturday, I contacted them and received the same message that our boiler was still under warranty until 2026. However, after speaking to a an incredibly non-caring and aggressive customer service agent, I was told that my warranty had expired, as I was not able to prove that we had the boiler checked on an annual basis and that these were the normal terms and conditions of a Vaillant boiler guarantee. We had a Vaillant boiler before our current one and this was not the case then and must have been changed in the meantime. Usually, Terms and conditions have to be agreed by both parties and since the installation in 2019, I had never received a written communication from Vaillant. I then asked the agent whether Vaillant sends an annual reminder and she told me that this was not the case. Ethically, this is utterly irresponsible from a big organization like Vaillant. I then had the option to pay £399 to book an engineer (£98 to come out, the rest to ensure no expensive surprises but all to be paid upfront) or to buy another “plan” - who would buy any “plan” from Vaillant after having just been cheated out of an 8 year warranty! I would strongly consider other boiler brands now - it means that Vaillant products are only good if checked each year which is costly ((im London £100 per check). So their guarantee comes with an £800 price tag over 8 years. Addrd after their response: Please also look at the response from Vaillant below - they have not once answered my question WHY they did not provide me with terms and conditions and that they purposefully do not remind their customers on an annual basis, so their warranty expires after one year only if customers are not compliant. Another customer complained here with the same issue. Ethically and morally Vaillant is not a company I can recommend.

We ordered a wardrobe and clearly indicated that we live on the 3rd floor in London. On the day of the delivery I was contacted at least 3x by the delivery company to enquire which floor we live on and as no lift (as in most terraced houses in London) that they would only be able to deliver to the first floor. This would have meant building and dropping the wardrobe in our narrow communal hallway. Luckily, the delivery men who arrived ignored the instruction but we assume this was solely because we had also pre-paid for assembly. When we complained to the Cotswold company, we received a shirty response lecturing us that we should have completed a “Room of choice delivery policy”. We responded that we clearly indicated that we were based on the 3rd floor in advance. It is absolutely ridiculous that a furnitue company would not deliver to the floor where their customer lives. The Cotswold company may want to review whether they want to serve customers in London at all.

Worst customer service not only but also considering the price of these appliances. Our new induction hob (1,200 GBP) broke down after 2 months - a technician was not available for a week and was then not able to fix the problem and Miele had no replacement in stock. We were without a hob with kids for 10 days. The customer service agents were rude, non supportive and certainly did not care. In the end we had to purchase a replacement separately and had to argue with Miele to reimburse us. Now, only 6 months later, the new Miele hob broke down again, on a Friday before the weekend. Same bad customer service, no technician available for a week and when I asked the CS agent to transfer me to a supervisor, she told me there was a waiting time of 48 hours. Despite two additional emails to call us, no response. We are again without a hob for at least a week.
Update: After a week a technician visited us. Managed to get the hob working and told us nothing was wrong. A week later, hob broken dear wn again and no technician available for another week. Our appliance is an induction hob KM7464, bought end of August last year. I would love to post a picture here - my husband cooking on a camping hob (which we had to purchase ourselves) next to Miele‘s hob.

The table and bench we ordered look great but we waited all Saturday night for the “speedy” delivery which we paid extra for. The furniture was supposed to arrive between 2-6pm. The delivery was tracked via AO.com but their tracker crashed at 3pm and we received no updates. The furniture finally arrived at 9pm on a Saturday night! The Cotswold Company claims on their website to take calls until 10pm on Saturdays but nobody was available when we reached out at 7pm. Nobody came back to us until Monday. AO.com who were unrelated at least reached out on Sunday morning to apologize for the broken tracker. The Cotswolds company refunded our £20 delivery charge but I still found this a quite poor customer service. If you want to operate in the ecommerce world, having no customer service operating all weekend is simply not good enough.

Great service. We had our wedding rings designed and absolutely loved the result!