Verified
I finally received my order yesterday, 11/19 ; first order placed on 10/24. I realized that my order wasn't what I wanted exactly and I contacted customer service. I was told the order was already shi... See more
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Review summary
Based on reviews, created with AI
Based on these reviews
Ordered and paid for 2200w power station and 220w solar panel, only received the power station but no solar panel, not happy as wanted to use this coming bank holiday weekend. Update sat 24th Solar... See more
Company replied
My flashspeed 1500 failed after 6 months, after buying an additional battery. It will work with the additional battery connected but is dead without it. Vtomen have been very poor communicating with m... See more
Company replied
I purchased a Jump 1800 generator with 400W solar panels. The generator worked as expected at first. Then I attempted to charge it with the solar panels. After approx. 1 hour, the generator stopp... See more
Company replied
More of the The usual.Returned product because wouldn’t charge after 1 use,promises of a new 600w power unit.lousy sad company,reputation they are the best in the business at ripping honest people off... See more
Company replied
I’ll keep it simple,(the 600w power station worked once & then wouldn’t charge apparently that’s a common fault with this model)you have got my defective Vtoman 600w power station that I sent back to... See more
Company replied
Dear Vivi, I was given October 10, 2025, as the new shipping date for the additional battery. Unfortunately, I haven't heard from you yet as to whether the additional battery is alread... See more
Company replied
Just had an A.I. response from Vivi explaining that they are not responsible for sending out a new power station ,the strange thing is they confirmed they had received the one I’d sent back that wa... See more
Bought 2 Flashspeed 1500. Both failed within a month with error codes. Won't charge, or remaining charge dropping instantly to zero from say 80% within a minute and then needs charging as if it were e... See more
Company replied
Initially all was OK, product received in reasonable time... however! Does not hold charge as advertised, spate battery gives less than 50% and the company now do not respond to any of my emails or Wh... See more
Company replied
I purchased a 600w power station,used it once for a 3 day camping trip,it charged absolutely fine then when I came to charge it ,it wouldn’t charge so they told me to use another charger which... See more
Company replied
Bought a jump 600x and in less than a year it stopped working and is not charging. Contacted vtoman they seemed to want to help ask for a video of my problem sent it now no response from them and I r... See more
Company replied
Verified
Ordered 3 of the 330watt ac adaptors that said they were for the Jump 1800 model and they don’t work. Turns out Vtoman is coming out with a newer model Jump 1800 in November, but instead of cancelli... See more
Company replied
Item was fine for a while, but now losing charge whilst still in the warranty period. Tried contacting them twice with no response. Save your money and buy a different brand with a better customer ser... See more
Company replied
Verified
Many of my emails have been ignored. I finally got some attention, and you credited me with a power station before it could be shipped. That was good; however, I still haven't been refunded $25 of the... See more
Company replied
I am actually trying to buy thier product but I’m a little confused as the actual product bundle I want shown in a picture on their website doesn’t seem to be their to buy???? I have emailed, Facebook... See more
Company replied
I purchased a Vtoman Jump 2200 Portable Power Station on July 8th, 2025. At the time of purchase, the website (au.vtoman.com) indicated it was a pre-order and that I should receive the item by ear... See more
Company replied
I purchased a power pack end of july 24 and it stopped working in September. I contacted vtoman a few weeks later and the communication was terrible. Eventually get to the point where I send it back f... See more
Company replied
VTOMAN FlashSpeed 600 I purchased the VTOMAN FlashSpeed 600 and was very disappointed to find that the power was virtually zero right from the start. Since then, I have been trying to return this... See more
Company replied
I ordered a Vtoman 1000 plus solar panel , the power bank arrived, but no solar panels. I have emailed them twice to get an email about how busy they are after Labor Day holidays. Sort this out or... See more
Company replied
I have several vtoman products. Some are good, but my Jump1000 stopped working within the warranty period. Typical of these companies, they are great at first - advising to "run it down to 0%... See more
Company replied
Verified
Defective Item. The power battery won't charge. Very slow communication from tech support. 5/21/25 update. They promised a replacement which never arrived after almost a month. They won't reply t... See more
Company replied
useless have ripped me off i returned an ebay purchase to uk ware house mid dec 23 and they are ignoring all my mail as for ebay being different why is the chinese address the same?id anyone to buy th... See more
Company replied
I purchased the Jump 600w with the 100w solar panel bundle and never got any updates in 4 days. I finally asked for an update and ended up getting an email from and found out that my order... See more
Company replied
Hello, writing second time as again no answer, what is with the order DEVT1353, solar generator Jump 2200W. I have ordered and paid on 26.07. Since then I haven't got an official invoice and am runnin... See more
Company replied
I purchased a power pack for £650, it failed shortly after it arrived. They told me to send it back and I haven’t received anything after 6 months. They reply to people over a trust pilot review th... See more
Company replied
Does anyone have any other contact details for this company other than the email address? I am getting zero feedback after sending numerous emails to them and NEED to contact them. I have asked for... See more
Company replied
If I could give this company 0 star I will do it. This is not just bad quality product, it also very dangerous. Charger getting extremely hot it can cause fire hazard, that can be fatal. When I conta... See more
Company replied
vtoman flashspeed 1500 died after 11 months. Tried to contact via email and ebay. Eventually I was advised to sent it for repair. On 19 November 2024 I was told via Ebay message that replacement woul... See more
Company replied
I bought a Vtoman on Ebay at £488 as it stated they would deliver to the UK. They then cancelled saying they could not deliver to N.Ireland (part of the UK) so I went to their website and went... See more
Company replied
Verified
Now I can say that I am satisfied with my purchase. There were some altercations but they were resolved. The product, in my case the Flash speed 1500, is of excellent quality and works very well. I on... See more
Company replied
I ordered an almost new display model which arrived defective. (Company sells both almost new and refurbished on eBay) Company offered replacement & I asked that it would be same almost new not a refu... See more
Company replied
There were problems with delivery and then there were problems with the unit. I gave negative reviews on amazon and than they tried to bribe me by offering my money back ....a free solar panel if I... See more
Company replied
Verified
I tried calling and texting and no one gets back to you. Your product is amazing. There needs to be better communication on the exact delivery date. I was willing to pay for 2 day delivery. I used it... See more
Company replied
Verified
This company is terrible. My item never was delivered. When I called they couldn’t find any information about my order even though I provided the tracking number and order number. This was a big ticke... See more
Company replied
Customer service is none existent, contact them via the vtoman website form “ twice “ with no response I recommend “ so not purchase a vtoman you simply can’t get in touch with them .
Company replied
I purchased a VTOMAN FlashSpeed 1500 on July 14th. It has been debited from my bank account on the 16th and on the 18th they asked me for proof of payment (picture of the card, picture of ID, proof of... See more
Company replied
I like the power station I have flash speed 1500 and the extra battery but I have a problem with the extra battery charging and just draining fast. I have contacted eBay vtoman official page where I b... See more
Company replied
We purchased our 2200 jump on 1/6/25 Paid in full with a delivery for early July. Haven't heard anything, I have emailed for an update but no reply. I did want to use this next month . .Since writing... See more
Company replied
Verified
Product arrived as ordered however package was as open and not secured
Company replied
I bought a jump 1500 in February this year. This was bought from the official website and as I stated the company had found my order. It has burnt out which has happened to lots of people. They respo... See more
Company replied
Ripped me off for $200.There products take up valuable garbage space.
Purchased multiple units - 35% failure rate. In one year: 3 Jump 1800's failed 1 Jump 1000 failed 1 Flash 1000 failed 1 Flash 1500 failed Many other issues. If you have to rely on them... See more
Company replied
As others have said ordered power station and panels . Power station arrived no solar panels .. needed for bank holiday .. zero contact from customer service Order numbers: #UKVT3946 UPDATE : E... See more
Company replied
I ordered VTOMAN Jump 1800 Power Station + Solar Panel from them. The warranty is still valid. The device broke down, no feedback from them. It's been over 2 weeks now. No response at all. They are... See more
Company replied
Company details
- #3 of 3 best companies in Generator Shop
- #87 of 87 best companies in Car Accessories Store
- #8 of 8 best companies in Energy Equipment and Solutions
- #8 of 8 best companies in Green Energy Supplier
- #9 of 9 best companies in Power Station
- #8 of 8 best companies in Solar Energy Equipment Supplier
About us.vtoman
Written by the company
Global Innovation in Lithium-Ion Technology
VTOMAN is a pioneering global brand at the forefront of lithium-ion battery technology, specializing in R&D, precision manufacturing, and omnichannel distribution of cutting-edge energy solutions.
Our mission is to empower modern lifestyles through intelligent, sustainable power systems that transcend traditional boundaries.
Smart Solutions for Every Journey
Crafted for versatility and environmental consciousness, our ecosystem includes:
▸ Ultra-Portable Power Stations - Silent, emission-free energy for outdoor adventures and emergency preparedness
▸ Next-Gen Automotive Tools - High-performance cordless systems engineered for automotive maintenance efficiency
▸ Innovative Car Accessories - Eco-conscious utilities designed to enhance driving experiences
Driven by Global Expertise
Our multinational team unites visionaries in battery science, IoT connectivity, and user-centric design from Silicon Valley to Shenzhen. This fusion of global insights enables us to deliver breakthroughs that prioritize:
▸ Safety - Rigorous UL/CE-certified quality control
▸ Intelligence - IoT integration for remote monitoring and smart energy management
▸ Sustainability - Eco-friendly materials and recyclable packaging
Empowering Progress, Simplifying Life
VTOMAN is more than energy storage - we engineer freedom. By transforming raw power into user-friendly solutions, we enable seamless transitions between work, exploration, and everyday resilience. Join us in reimagining what's possible with clean, intelligent energy.
Contact info
17800 Castleton St, Ste 665, 91748, City of Industry, United States
- 1-888-818-9811
- contact@vtoman.com
- vtoman.com
2.6
Poor
327 reviews
Replied to 97% of negative reviews
Typically replies within 1 week
As much use as an ash tray on a motor bike.Hope you’ve got an electronics degree…
Hope you’ve got an electronics degree because Vtoman wouldn’t repair mine,they told me to send it Gosport & they would send out a replacement,but instead they have just kept the one I sent back with out any reasonable explanation.Don’t waste your trash space buying there products,I’m $200 out of pocket.
September 16, 2025
Unprompted review
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Verified
Product arrived as ordered however…
Product arrived as ordered however package was as open and not secured
September 26, 2025
Reply from us.vtoman
Dear Customer,
We sincerely appreciate your order and support, and we deeply apologize for the condition of the package you received.
Please kindly send the detailed information to our dedicated service email: contact@vtoman.com.
Upon receiving your email, our team will immediately investigate the cause and develop a resolution. We promise to handle this matter appropriately.
We sincerely apologize once again for this unpleasant unboxing experience. Thank you for your understanding and cooperation. We look forward to assisting you further via email.
Best regards,
Vivi
My flashspeed 1500 failed after 6…
My flashspeed 1500 failed after 6 months, after buying an additional battery. It will work with the additional battery connected but is dead without it. Vtomen have been very poor communicating with me and I have had to resort to getting a refund through Amazon. I would have been happy with a repair but I am not happy being ignored. Waited in all day for the collection of the faulty unit to be collected which never happened. Such poor customer service
October 2, 2025
Unprompted review
Reply from us.vtoman
Dear Customer,
Thank you for contacting us.
To resolve your issue as efficiently as possible, we have immediately forwarded your case to Amazon's official customer service team based on the order information you provided.
Additionally, we would like to take this opportunity to offer some guidance for your future shopping experience:
To ensure you receive more direct and efficient service support, we recommend making future purchases through the official VTOMAN independent website (vtoman.com).
We look forward to the Amazon team resolving this matter satisfactorily for you as soon as possible.
Wishing you all the best!
Best regards,
Vivi
Verified
Just received my vtoman 1800 power…
Just received my vtoman 1800 power station with extra battery and everything seems to be working properly. Haven’t used it enough yet to give a complete review. But this company is a five star seller. I would recommend them to anyone. Thank you. Mark Jones
September 22, 2025
Reply from us.vtoman
Thank you, Mark, for choosing VTOMAN and taking the time to share your initial experience.
Your endorsement means more to us than any advertisement.
Your trust is our greatest motivation, and we will immediately share this praise with our entire customer service team.
We look forward to hearing your more comprehensive feedback after extended use. Enjoy your experience, and know we're always here to support you.
Best regards,
Vivi
Verified
Proof before buy.
The customer support is very responsive! They took time to review my order and let me know if items were compatible. Multiple days email chain to answer all questions, not just an order taker. Far superior to other name brand experiences I've had.
September 8, 2025
Reply from us.vtoman
Dear Customer,
Thank you for choosing VTOMAN and taking the time to share such valuable feedback!
We consistently uphold the principle of “not just fulfilling orders, but solving problems,” ensuring every product you receive perfectly matches your needs—this is the core value of our customer support team's work.
Your positive feedback has been promptly shared with our customer service team, and they were delighted to hear such encouraging news.
The VTOMAN team remains here for you, committed to ensuring our products fully meet your expectations!
Best regards,
Vivi
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Verified
Reply from us.vtoman
Hello.
Thank you for your kind words, simple words are the biggest recognition for us. We will continue to endeavour to provide you and our other customers with higher quality products and service levels.
If you have any questions, please feel free to contact our official email: contact@vtoman.com We will be happy to serve you.
Last but not least, thank you again for your kind comments and we wish you a happy life!
Best regards.
Vivi
Der Kundenservice " VIVI" bringt licht ins Dunkel
Dear Vivi,
I was given October 10, 2025, as the new shipping date for the additional battery.
Unfortunately, I haven't heard from you yet as to whether the additional battery is already on its way to me.
Please let me know.
Best regards,
Andreas Paditz
zur Bestellung #DEVT2377 gehört eine Powerstation, eine Zusatbatterie,, 1 Solarpanel 200W......
Geliefert wurde eine Basistation, ein Solarpanel, ein BasCap und eine Tragtasche.
September 23, 2025
Unprompted review
Reply from us.vtoman
Dear Customer,
Thank you for your feedback. We apologize for the delay in receiving the additional battery.
The BasCap and Carrying Bag were included as complimentary gifts with your order, and their delivery was separate from the battery. The issue is that the additional battery itself is currently out of stock.
As informed, the stock for the battery is expected to arrive around September 28th. We will ship it to you separately immediately upon arrival.
Please kindly keep the gifts with our apologies for the wait. Thank you for your patience.
Best regards,
Vivi
Bought a jump 600x and in less than a…
Bought a jump 600x and in less than a year it stopped working and is not charging. Contacted vtoman they seemed to want to help ask for a video of my problem sent it now no response from them and I resent the email to make sure that they and nothing
September 9, 2025
Unprompted review
Reply from us.vtoman
Dear Customer,
Hello!
We sincerely apologize for the inconvenience you experienced! To help you resolve the issue as quickly as possible, please update your review or send us a private message with your order number.
If you confirmed your purchase was from our store, we will immediately verify and resolve the issue. We look forward to hearing from you so we can follow up as quickly as possible. Apologies again!
Best regards.
Vivi
contact@vtoman.com
Very poor customer service
VTOMAN FlashSpeed 600
I purchased the VTOMAN FlashSpeed 600 and was very disappointed to find that the power was virtually zero right from the start. Since then, I have been trying to return this item, but despite sending several emails, I have received no response from the company.
This lack of customer service is extremely frustrating and unacceptable. As a paying customer, I expected a product that worked as advertised, or at the very least, timely support when there was an issue. I am now left with a faulty product and no assistance in processing a return or refund.
I strongly urge the company to take responsibility, respond to customer communications, and resolve this matter promptly.
September 1, 2025
Unprompted review
Reply from us.vtoman
Dear Customer,
Thank you for reaching out to us. We sincerely apologize for the frustration you have experienced with your product and customer service.
Please rest assured that if your order was placed through our official store(vtoman.com), we would never ignore a customer’s request.
To help us resolve this as quickly as possible, could you please provide your order number or any related details ? You may:
Update your comment with the order information;
Send the details directly to contact@vtoman.com.
Once we receive your information, we will investigate and respond within 48 business hours (Monday to Friday).
We truly appreciate your patience and understanding, and we look forward to assisting you further.
Best regards,
Vivi
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Bought 2 Flashspeed 1500
Bought 2 Flashspeed 1500. Both failed within a month with error codes. Won't charge, or remaining charge dropping instantly to zero from say 80% within a minute and then needs charging as if it were empty. Contacted customer service, no or random dismissive responses. No follow-ups for months. Till today, 1 year later still no resolution, warranty or replacement. There is a facebook user group "VTOMAN group" where people have endless complaints about this company's products and non-existent support. This response below from them is nothing but a pretend show to look like they care.
September 3, 2025
Unprompted review
Reply from us.vtoman
Dear Customer,
We’re truly sorry to hear about the issues you've experienced with your Flashspeed 1500 units. This is certainly not the level of quality or service we aim to provide.
To help us look into this promptly, could you please share your order details or contact us directly at contact@vtoman.com? We’ll do our best to resolve this for you as quickly as possible.
Thank you for bringing this to our attention.
Best regards,
Vivi
If I could give this company 0 star I…
If I could give this company 0 star I will do it.
This is not just bad quality product, it also very dangerous. Charger getting extremely hot it can cause fire hazard, that can be fatal. When I contact them about that, they simply refuse it. Stay away from them
August 25, 2025
Unprompted review
Reply from us.vtoman
Dear Customer,
Hello!
We sincerely apologize for the inconvenience you experienced! To help you resolve the issue as quickly as possible, please update your review or send us a private message with your order number.
If you confirmed your purchase was from our store, we will immediately verify and resolve the issue. We look forward to hearing from you so we can follow up as quickly as possible. Apologies again!
Best regards.
Vivi
contact@vtoman.com
Verified
Excellent Packaging & Product!!
Surprised and extremely pleased with packaging and product itself!! Well done!! It is a very good reflection on the company's high standards and their attention to quality and customer input. Thank you.
July 29, 2025
Reply from us.vtoman
Hello.
Thank you for your kind words, simple words are the biggest recognition for us. We will continue to endeavour to provide you and our other customers with higher quality products and service levels.
If you have any questions, please feel free to contact our official email: contact@vtoman.com We will be happy to serve you.
Last but not least, thank you again for your kind comments and we wish you a happy life!
Best regards.
Vivi
Item was fine for a while
Item was fine for a while, but now losing charge whilst still in the warranty period. Tried contacting them twice with no response. Save your money and buy a different brand with a better customer service
August 18, 2025
Unprompted review
Reply from us.vtoman
Dear Customer,
Thank you for your message. We understand your frustration but must clarify:
Official Sales Policy
Your device was purchased via an eBay third-party seller. We do not manage sales, warranties, or support for eBay marketplace listings.
We strongly recommend purchasing through our https://vtoman.com/ to ensure genuine products, full warranty coverage, and dedicated support. We truly hope your issue is resolved soon and wish you all the best.
Best regards,
Vivi
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Highly dissapointed
Initially all was OK, product received in reasonable time... however! Does not hold charge as advertised, spate battery gives less than 50% and the company now do not respond to any of my emails or WhatsApp messages.. I have been awaiting a missing lead for over 6 weeks and only half a working product.. very disappointed...
August 16, 2025
Unprompted review
Reply from us.vtoman
Dear Customer,
Hello!
We sincerely apologize for the inconvenience you experienced! To help you resolve the issue as quickly as possible, please update your review or send us a private message with your order number.
If you confirmed your purchase was from our store, we will immediately verify and resolve the issue. We look forward to hearing from you so we can follow up as quickly as possible. Apologies again!
Best regards.
Vivi
Verified
Reply from us.vtoman
Hello.
Thank you for your kind words, simple words are the biggest recognition for us. We will continue to endeavour to provide you and our other customers with higher quality products and service levels.
If you have any questions, please feel free to contact our official email: contact@vtoman.com We will be happy to serve you.
Last but not least, thank you again for your kind comments and we wish you a happy life!
Best regards.
Vivi
Verified
There was a long delay in delivery
There was a long delay in delivery, out of stock. Should have been told up front. Seems a good product, time will tell.
July 28, 2025
Reply from us.vtoman
Dear Customer,
Hello!
Thank you very much for taking the time to leave us your valuable feedback and for your appreciation of our products.
We sincerely apologize for this delivery delay! We pledge to use this as motivation to continuously optimize our service and enhance your shopping experience. As you say, "time will tell," and we hope to have the opportunity to regain your trust with even more reliable service and high-quality products.
Thank you again for your understanding and encouragement! We will continue to strive to do better.
Wish you a happy life!
Best regards,
Vivi
Verified
Reply from us.vtoman
Hello.
Thank you for your kind words, simple words are the biggest recognition for us. We will continue to endeavour to provide you and our other customers with higher quality products and service levels.
If you have any questions, please feel free to contact our official email: contact@vtoman.com We will be happy to serve you.
Last but not least, thank you again for your kind comments and we wish you a happy life!
Best regards.
Vivi
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Verified
Reply from us.vtoman
Dear customer,
Hello!
We sincerely apologise for not providing you with a satisfactory shopping experience.
We have reviewed the shipping records in our backend system and confirmed that your order (consisting of 3 items) was shipped under the same tracking number. Therefore, we are also very confused and apologetic about the situation where you only received 1 item.
We are currently investigating this matter with our logistics service provider. Please rest assured that we have already arranged for the reshipment of the remaining 2 items. Please be patient and wait for the replacement package. We will continue to follow up on the investigation and will inform you promptly once we have a clear understanding of the cause. Additionally, we will closely monitor the shipping status of the replacement items.
If you have any further questions, please do not hesitate to contact us. Thank you for your understanding and support!
Wishing you a pleasant day!
Best regards,
Vivi
2200 jump
I had an pre order for a 2200 jump. It was due to be sent early July so by mid July I sent an email to them and they apologised for the delay it was now going to be late July. They were very kind and sent me their trolley cart as a kind gesture. I received it within a week. I have had a great experience with them and my product so far is great.
July 14, 2025
Unprompted review
Reply from us.vtoman
Dear Customer,
Hello! Thank you for choosing our Jump 2200 and for taking the time to share this heartwarming experience!
We apologize for the shipping delay and appreciate your patience and understanding. The stroller we prepared for you is a small token of our appreciation, and we're grateful to have been able to truly help you!
If you have any questions or suggestions in the future, please feel free to contact us. We wish you a pleasant experience and hope you'll discover more possibilities!
Best regards,
Vivi
Ghost you when claim warranty
I have several vtoman products. Some are good, but my Jump1000 stopped working within the warranty period. Typical of these companies, they are great at first - advising to "run it down to 0% and then recharge to reset it" etc.
But once the warranty claim springs into action, they've got all the excuses under the sun. I purchased mine from eBay which had the same 2 year warranty, but vtoman says it is different. This isn't the case for other brands - the warranty is the same and we're protected under Australian Consumer Law whichever store you purchase it from in AUSTRALIA.
But with all these Chinese based companies, with no office in Australia and no phone number you can call - they simply just ghost use and don't reply.
Gloria was nice at first but just ignores all my emails now. So basically the product is ok, but if it breaks, you're screwed with nothing you can do. And no way of enforcing the warranty.
May 1, 2025
Unprompted review
Reply from us.vtoman
Dear Customer,
Regarding your warranty claim for the Jump1000:
Channel Policy:
➠ Vtoman official website and eBay operate as independent sales channels
➠ All warranty services must be processed through the original point of purchase
Hope your issue can be resolved soon.
Best regards.
Vivi
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