Missing solar panels
As others have said ordered power station and panels . Power station arrived no solar panels .. needed for bank holiday .. zero contact from customer service
Order numbers:
#UKVT3946
UPDATE : Email stating Solar Panels now on the way after stating they had been delivered…
Reply from us.vtoman
Dear Customer,
Thank you for your patience and for sharing the update regarding your order. We sincerely apologize for the inconvenience caused by the separate shipment—this is due to the product’s size and weight, which typically requires us to dispatch it separately from the power station.
We regret any confusion this may have caused and appreciate your understanding. To improve transparency, we’ll add a clear notice about separate shipments on our website to avoid similar situations in the future.
Thank you again for your support, and we hope you enjoy your Vtoman products!
Best regards,
Vivi