Australia
Review of Trustpilot
I read a few very helpful reviews on trust pilot which helped me before I purchased a very expensive item. I also like that when the company answered my post I was notified and could follow but could not write anymore.
Review of us.vtoman
I had an pre order for a 2200 jump. It was due to be sent early July so by mid July I sent an email to them and they apologised for the delay it was now going to be late July. They were very kind and sent me their trolley cart as a kind gesture. I received it within a week. I have had a great experience with them and my product so far is great.
Reply from us.vtoman
Dear Customer,
Hello! Thank you for choosing our Jump 2200 and for taking the time to share this heartwarming experience!
We apologize for the shipping delay and appreciate your patience and understanding. The stroller we prepared for you is a small token of our appreciation, and we're grateful to have been able to truly help you!
If you have any questions or suggestions in the future, please feel free to contact us. We wish you a pleasant experience and hope you'll discover more possibilities!
Best regards,
Vivi
Review of us.vtoman
We purchased our 2200 jump on 1/6/25
Paid in full with a delivery for early July. Haven't heard anything, I have emailed for an update but no reply. I did want to use this next month . .Since writing this I have been pleasantly surprised by the service from Vtoman.
Reply from us.vtoman
Dear Customer,
Thank you for your review. Our support team has now replied to your email (we reply to all inquiries in order).
Regarding your Jump 2200 order:
We sincerely apologise for the delay in shipping due to stock shortages.The product is expected to arrive by the end of the month, and we will arrange for immediate shipment upon arrival.As a gesture of apology, we have added a free dolly cart for you.
For specific compensation details, please refer to the customer service response email we sent to your email today.
Thank you for your patience!
Best regards,
Vivi
