Used Engines Inc Reviews 466

TrustScore 4.5 out of 5

4.3

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's delivery service, highlighting promptness and efficiency. The level of service and customer support receive high marks, with consumers frequently mentioning the staff's knowledge, professionalism, and helpfulness. People appreciate being kept informed throughout the entire process, from order placement to delivery, and value the clear and consistent communication. Consumers express satisfaction with the overall experience, noting smooth transactions and a seamless process. Many reviewers specifically commend the condition of the engines upon arrival, with mechanics often impressed by the care taken in their removal and packaging. Consumers also feel that the prices are reasonable, especially considering the included warranty options.

Based on these reviews

Rated 4 out of 5 stars

I bought an engine from this company I have not put it yet in my car, but my mechanic say it looks good therefore Elena take care of me very good. She is kind, patient and always wanna answer my quest... See more

Rated 4 out of 5 stars
Verified

I liked the fact that anytime I had a question or concern the staff got back to me right away friendly service I would definitely use them again in the future

Company replied

Rated 4 out of 5 stars
Verified

Back and forth communication, was a relief, as there are so many scams out there.

Company replied

Rated 5 out of 5 stars

Elena was very helpful through the whole buying and shipping process I would strongly recommend anyone looking to purchase an engine go to Used Engines Inc. Houston Texas. Feels so good to have my car... See more

Company replied

Rated 3 out of 5 stars
Verified

I didn’t like that b/c my mechanics shop didn’t show up on Google they were unwilling to ship the motor. Also, I was told on a Friday that the motor would be shipped on a Monday, now I’m being told i... See more

Rated 5 out of 5 stars
Verified

Guaranteed warranty, reasonable price, no pressure or hassle. I was treated with kindness and respect. Very professional, courteous and trustworthy. I will definitely recommend any and everyone I know... See more

Company replied

Rated 5 out of 5 stars
Verified

If Your needing a Good experience in locating an Engine replacement for Your Vehicle ... You have found the right location ... Anna and Clara and the Team will no doubt pay close attention to detail a... See more

Company replied

Rated 5 out of 5 stars

Elena was very helpful through the whole buying and shipping process I would strongly recommend anyone looking to purchase an engine go to Used Engines Inc. Houston Texas

Company replied

Rated 5 out of 5 stars
Verified

My initial contact was with Mr. Daniel Wilson, he answered all of my questions to my satisfaction Mr. Wilson listened to the difficulty I had with another company call Jasper Automotive and what... See more

Company replied

Rated 5 out of 5 stars

Elena Wilson was GREAT!!! Her knowledge and customer service skills are top tier. The product was in tact and the delivery was exactly how they said it would be. The follow up checking made me confide... See more

Company replied

Rated 5 out of 5 stars

Thanks Michael,for you help you are the best in this company ,thanks for everithin You can be sure that I will be recommended to my friends for your great service, your dedication and clear terms, w... See more

Company replied

Rated 5 out of 5 stars

Price is very reasonable. I really recommend Used Engine Inc. Their engines come with warranty and you can also purchase extended warranty. They are very professional,courteous and trustworthy.

Company replied

Rated 5 out of 5 stars

Our 2007 Colorado truck needed a new engine and we went with Used engines Inc and we have been very much satisfied with not only finding us a great replacement for our truck , but staying with us thro... See more

Rated 5 out of 5 stars
Verified

Alex Duke was the person that helped us with our purchase. He was so very helpful and patient! We ended up originally ordering the wrong engine and because Alex was very thurough, it was caught immedi... See more

Company replied

Rated 5 out of 5 stars

Ordering from Used Engines has been a great experience. Elena was extremely knowledgeable and helpful. The shipment was on time as promised, and the motor seems in great condition. So far, the experie... See more

Rated 5 out of 5 stars

Great company, I recently purchased an engine from them earlier this month, And their service WAS A1

Company replied

Rated 5 out of 5 stars

I was looking for a motor for my Honda Ridgeline and they had one in stock for an amazing price! All went smooth with the transaction and was shipped to my mechanic no problem. The warranty was anothe... See more

Company replied

Rated 5 out of 5 stars

I purchased an engine from Thrifty Engines. At first, the motor arrived damaged due to the transport company, but Thrifty Engines quickly stepped in to resolve the problem. Their customer service was... See more

Company replied

Rated 5 out of 5 stars
Verified

MY mechanic just received the motor yesterday, so I'm not able to give a review on the quality of the motor. However, the sales process, John Martin was the salesperson, has been exceptional. He wor... See more

Company replied

Rated 5 out of 5 stars

I ordered a used engine from these people. I was skeptical at first for spending 8 grands for a used engine. Sales person Sarah assisted me in selecting the right one as per my preferences. She has r... See more

Rated 5 out of 5 stars

Erica was very helpful nice and no attitude at all. Erica answered every question and she was very patience. I would do business with Erica if I would ever need another engine or transmission.

Rated 5 out of 5 stars

I received a quote for an engine very quickly. Everyone I spoke to was very polite , professional and knowledgeable. I received updates throughout the order process and communication was excellent. Th... See more

Rated 5 out of 5 stars

I received my engine exactly a week from the day I ordered it. My mechanic says it looks like they took special care to remove and package it and that it looks clean. I received regular updates though... See more

Company replied

Rated 5 out of 5 stars

I was in search of a transmission for my Honda HRV. After getting the run around from 2 other companies I got a call from Brian of Used Engines Inc. Brian assured me he had a transmission for my Honda... See more

Rated 5 out of 5 stars

i was in need of a used engine for my q50 red sport 400, and Used Engines found the perfect match for my car engine was delivered on schedule. great customer service threw out the process i was able t... See more

Rated 5 out of 5 stars

Very pleased with my engine. Was kept informed and engine arrive on time. Even received follow up call after motor was in my car to make sure was good. Will recommend to family and friends. Will als... See more

Rated 5 out of 5 stars

Oh this person Elena Wilson is really great person to work with and helped me and save my headache and life even it past due and I will get other engine soon from them

Rated 5 out of 5 stars
Verified

The folks are fun and easy to work with. Daisy is always a great person to deal with. they do a good job of packaging the engines and getting the entire engine and all its components shipped to us.

Company replied

Rated 5 out of 5 stars

Daniel was very helpful and closed my order very quickly, he found parts that would work well for me and gave me many options, overall very helpful, quick, and appreciated :)

Rated 5 out of 5 stars
Verified

The car is great now. The purchase experience and help with questions was excellent. Delivery was on time, and the engine was in great shape - “very clean” said my mechanic.

Rated 5 out of 5 stars

I have order engine for my hybrod car. They shipped within 5-8 days after processed my payment. Shally from service department helps me a lot.

Company replied

Rated 5 out of 5 stars
Verified

I have been able to find items most don’t have. Your people are knowledgeable and professional. What they say is what they do. They keep you posted on shipping, which makes it so much easier.... See more

Rated 5 out of 5 stars

The lady I spoke with found me a transmission replacement that was in great shape rather quickly and had it shipped to me really quickly. I will definitely send my friends and family to them if they n... See more

Rated 5 out of 5 stars

Great experience from initial call to delivery! Amazing team (especially Elena) that helped out the entire process. Great transparency and updating through the process. Thank you!

Company replied

Rated 5 out of 5 stars

Elena Wilson was very helpful during the whole process .Used Engines Inc. service, delivery and shipping is A1with my experience.

Company replied

Rated 5 out of 5 stars

Elena was wonderful. Kept me updated on my engine. Mechanic was shocked it was in such good condition. Would definitely recommend to others

Rated 5 out of 5 stars
Verified

Everything was handled great, and they found me the best deal, and will ensure that my engine arrives in a timely manner!! Great job, and customer service!!!

Company replied

Rated 5 out of 5 stars
Verified

Great customer service and great quality used engines.Strongly recommend to everyone to get there used engine from you guys.

Company replied

Rated 5 out of 5 stars

Very professional service and knowledgeable staff. Also let me put down payment on engine to hold it for me until I could pay the rest. Easy to get ahold of and work with.

Company replied

Rated 5 out of 5 stars

Elena Wilson , good person helping me out during my process, and I got my engeny in good condition and very quickly , thanks use engenys I’ll used again ❤️🙏🏾

Rated 5 out of 5 stars

I bought my engine from used engines and they provided me with the best experience, they made sure to check the engine to make sure it was running before shipping, shipping was flexible. I highly reco... See more

Rated 5 out of 5 stars
Verified

After speaking to at least five other used engine sales representatives I really felt that I could trust your sales representative. The engine came in a timely fashion with plenty of communication wi... See more

Rated 5 out of 5 stars

I ordered a engine from Used Engine Inc. for my husbands 2014 Ford Fusion. With ordering such a huge item online I was very skeptical. Ron, the representative that I spoke with was very understanding... See more

Rated 5 out of 5 stars

I ordered an engine from Used Engine Inc. for my 2016 Honda. The communication was excellent. Elena Wilson was my Shipping Relationship Manager and kept me informed about the engine shipping status... See more

We perform checks on reviews


Company details

  1. #2 of 4 best companies in Used Auto Parts Store
  2. #7 of 10 best companies in Truck Parts Supplier
  3. #1 of 1 best companies in Used Tire Shop
  4. #1 of 1 best companies in Used Truck Dealer

Written by the company

Used Engines Inc. is one of the largest enterprises, with unparalleled and unrivaled access to a massive inventory of engines and transmissions. Used Engines Inc. was founded with the goal of providing high-quality used engines and transmissions for all makes and models, including gasoline and diesel vehicles. We'll assist you in locating the most suitable engine and transmission at the most competitive price that is fully compatible and in tune with your vehicle. We are very serious about the quality of engines and transmissions that we supply to you; therefore, we thoroughly inspect and test each part before selling it. As a result, you can trust us to provide you with high-quality used engines and transmissions with optimum performance and productivity. So, if you're looking for a place to buy used engines and transmissions for your vehicle, look no further. We have the best A-grade used engines and transmissions available for you.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

466 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 38% of negative reviews

Typically replies within 2 weeks


Rated 5 out of 5 stars
Verified

Used Engine Inc

Used Engine Inc. Is great and all the workers are wonderful and is a plus for them, with that I would recommend the company to my friends all. THANK YOU.

May 28, 2025
Used Engines Inc logo

Reply from Used Engines Inc

Thank you so much for the kind words and your recommendation—it truly means a lot to our entire team! We're thrilled to hear you had a great experience, and we’re always here whenever you or your friends need us.

Thanks again for choosing Used Engines Inc.!

Warm regards,
The Used Engines Inc. Team

Rated 1 out of 5 stars
Verified

I was very dissatisfied with the…

I was very dissatisfied with the merchandise it was broken up on arrival and did not have all of the required parts I communicated this to the company and today they have done nothing. I have requested numerous times for the company to pick the engine back up because I will not be paying for something that is unusable.

May 15, 2025
Used Engines Inc logo

Reply from Used Engines Inc

Thank you for bringing your concerns to our attention. We apologize for the condition in which the engine arrived and understand your frustration with the delay in resolving this matter.
As noted in our records, our representative, Sarah Williams, has already been in contact with you and requested proof of the reported issues. This step is a standard part of our process to verify the problem and determine the appropriate resolution. However, we have not yet received the required documentation.
We would be more than happy to assist you further and provide either a replacement or a refund, based on your preference.
For immediate assistance, please reach out to Sarah Williams directly at 1-800-518-9776 or SarahWilliams@usedengines.us. She is personally handling your case and will ensure it is resolved as quickly as possible.
We appreciate your cooperation and look forward to resolving this matter promptly.

Rated 5 out of 5 stars
Verified

Great customer service and great…

Great customer service and great quality used engines.Strongly recommend to everyone to get there used engine from you guys.

May 7, 2025
Used Engines Inc logo

Reply from Used Engines Inc

Thank you so much for the kind words and recommendation! We’re thrilled to hear that you had a great experience with both our customer service and the quality of our used engines. At Used Engines INC, we take pride in making sure every customer gets the reliable product and support they deserve. We’d absolutely love the chance to serve you again whenever you need us — you’ll always have a place here at Used Engines INC. Don’t hesitate to reach out again!

Rated 1 out of 5 stars

30 day Bogus warranty

My sons engine locked up. Searched all over looking for and engine replacement for a 1994 Nissan Pathfinder SE 4wd. Used Engines said they had one and would fit. Purchased engine in Feb and it did not get delivered to the shop till march 13/14th. Shop doing the work has been overwhelmed and could not get to the truck until last week.
My shop says the engine is not correct and more than likely for another vehicle application. Oil filter in wrong place, oil pan is wrong, coolant hoses, pipes and so on will not work in the pathfinder. Used engines told me that we would have to swap intake only for this engine. Did not realize damn near everything will have to be swapped over. Contacted them to see what they can do and tell me there is nothing they can do because the shop should have found this within 30 days. I cant control the shops work load, so this "warranty" is bogus. Besides it should not be a warranty issue if the engine is not correct to begin with. " we can help get you an engine at a discounted price" is what they tell me. Why dont you get me the correct one to begin with at the price i already spent on this incorrect engine? I will NEVER consider this place for engines again. Now i am stuck with an engine that i cant use and a truck that is not anywhere near running.

May 15, 2025
Unprompted review
Used Engines Inc logo

Reply from Used Engines Inc

Thank you for bringing this to our attention. We genuinely understand how frustrating this experience has been, and we’re truly sorry to hear that your son’s vehicle is still not up and running. We never want our customers to feel stuck with a part that isn’t working for their needs, and your situation is certainly not what we aim for.
To clarify, your order for the used engine was placed on February 17, 2025, and it was delivered to your chosen shop on or around March 12. As per our policy—shared at the time of purchase—Your engine comes with a 30-day warranty. Unfortunately, the issue regarding incorrect fitment was brought to our attention on May 14, which is approximately 60 days past delivery.
We completely understand that delays at your shop were beyond your control. However, we strongly encourage all customers to have engines inspected upon delivery, precisely to catch issues like this early within the warranty window. This policy isn't meant to be restrictive but is necessary for us to operate sustainably as a business and serve all customers fairly.
That said, we are not turning our backs on you. While this situation falls outside the official warranty period, we still want to work with you. If you are facing any functional issues with the current engine, or if you're looking for an alternative option, we’re more than willing to offer you a discounted replacement and do what we can to make this right in a way that’s still fair on both sides.
We hope you can understand our position and that we’re doing our best to be supportive despite the time lapse. Please don’t hesitate to contact our support team directly at 1-800-518-9776 so we can explore the next steps together.

Rated 5 out of 5 stars
Verified

They communicate very well and often…

They communicate very well and often so far it's been good just waiting to receive the engine.

May 9, 2025
Used Engines Inc logo

Reply from Used Engines Inc

We’re glad to hear communication has been going well so far. We hope you've received the engine by now and that everything is running smoothly. If you have any questions or need further assistance, we're always here to help.

Rated 1 out of 5 stars

Their website is terrible

Their website is terrible. And it seems like they are info farming. If you can build a website with that much detail, you can make it show the price without calling/emailing. Glad I gave a fake number.

May 9, 2025
Unprompted review
Used Engines Inc logo

Reply from Used Engines Inc

Thank you for your feedback — We'd like to clarify that we operate two separate platforms to serve our customers' needs more efficiently:
usedengines-transmissions.com is our online store, where many of our products are listed with detailed information and direct purchasing options.
usedengines.us is designed to provide personalized quotes and one-on-one support from our experienced sales advisors. This approach allows us to ensure compatibility and provide accurate pricing based on your specific vehicle details.

We are continuously working to improve both our website experience and customer service. If you have any suggestions or would like to further discuss your concerns, please feel free to call us at 1-800-518-9776 or email us at support@usedengines.us.
We’re always open to constructive input and hope to provide a better experience in the future.

Rated 5 out of 5 stars
Verified

The communication and the extent they…

The communication and the extent they went to get me the engine I needed. Great sales staff

April 18, 2025
Used Engines Inc logo

Reply from Used Engines Inc

Thank you for your wonderful feedback! We’re proud of our sales team and the effort they put into making sure you get exactly what you need. Your satisfaction means a lot to us. Please feel free to reach out anytime!

Rated 5 out of 5 stars
Verified

Excellent customer service

Excellent customer service

April 24, 2025
Used Engines Inc logo

Reply from Used Engines Inc

Thank you for your kind words! We’re glad to hear you had an excellent experience with our customer service. We're always here to help whenever you need us.

Rated 5 out of 5 stars
Verified

Very curious and helpful

Very curious and helpful, and answered all of my questions very professionally both Mr Martin and Ms Wilson spoke very eloquent in made sure I was satisfied with my purchase, now I'm just waiting for my engine, Thank you so much.

April 16, 2025
Used Engines Inc logo

Reply from Used Engines Inc

Thank you for your kind words!

Rated 5 out of 5 stars
Verified

Everything was handled great

Everything was handled great, and they found me the best deal, and will ensure that my engine arrives in a timely manner!! Great job, and customer service!!!

April 17, 2025
Used Engines Inc logo

Reply from Used Engines Inc

Thank you for your wonderful feedback! We’re glad we could get you the best deal and make the process smooth. Our team truly appreciates your trust!

Rated 5 out of 5 stars
Verified

So far everything looks great

So far everything looks great
Received product quickly

April 8, 2025
Used Engines Inc logo

Reply from Used Engines Inc

We’re happy to hear everything looks great and that your merchandise arrived quickly! If you have any questions or need assistance, feel free to reach out anytime.

Rated 5 out of 5 stars
Verified

1000% recommend!!!!!!

Alex Duke was the person that helped us with our purchase. He was so very helpful and patient! We ended up originally ordering the wrong engine and because Alex was very thurough, it was caught immediately and he was prompt with finding us the correct one! I recommend Used Engines Inc to anyone purchasing an engine! They far surpassed our expectations on customer service and quality!

April 1, 2025
Used Engines Inc logo

Reply from Used Engines Inc

Thank you so much for your wonderful feedback! We’re delighted to hear that Alex Duke was able to assist you promptly and make sure you got the right engine. We truly appreciate your recommendation and are proud to have exceeded your expectations in both service and quality. If you ever need anything else, we’re here to help!

Rated 1 out of 5 stars
Verified

We got confirmation on a motor that was…

We got confirmation on a motor that was good per rep. Then we were told that the motor we got confirmation on was bad. The price of that motor that we got confirmation on was not given on the replacement one. The error was not ours but theirs. We feel that they should honor the price given on the 1st motor should be honored on the 2nd motor. With ordering two other motors at the same time makes us question our orders. Asking for $400 more on the 2nd engine after letting our customer know that we got the engine then to tell him that we do not and want him to come out a pocket another $400 sounds a little shady like we are trying to get more out of them. Bottom line, honor the price that was given

April 1, 2025
Rated 1 out of 5 stars
Verified

Total disaster

Total disaster, bought the engine, paid for the engine. Waited for a promised tracking no..
But no number came, just an e mail saying the engine was delivered, no heads up for me to get the needed forklift, just delivered to my mechanics address at midnight!?!?
Called my mechanic to apologize because i had assured him i would get tracking info to allow us to procure the forklift.
Mechanic laughed at me saying no motor had been delivered!??!
Still waiting for the motor!
Not good at all!

March 26, 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look