I bought an engine from this company I have not put it yet in my car, but my mechanic say it looks good therefore Elena take care of me very good. She is kind, patient and always wanna answer my quest... See more
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Review summary
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Company details
- #2 of 4 best companies in Used Auto Parts Store
- #7 of 10 best companies in Truck Parts Supplier
- #1 of 1 best companies in Used Tire Shop
- #1 of 1 best companies in Used Truck Dealer
Written by the company
Used Engines Inc. is one of the largest enterprises, with unparalleled and unrivaled access to a massive inventory of engines and transmissions. Used Engines Inc. was founded with the goal of providing high-quality used engines and transmissions for all makes and models, including gasoline and diesel vehicles. We'll assist you in locating the most suitable engine and transmission at the most competitive price that is fully compatible and in tune with your vehicle. We are very serious about the quality of engines and transmissions that we supply to you; therefore, we thoroughly inspect and test each part before selling it. As a result, you can trust us to provide you with high-quality used engines and transmissions with optimum performance and productivity. So, if you're looking for a place to buy used engines and transmissions for your vehicle, look no further. We have the best A-grade used engines and transmissions available for you.
Contact info
5444 Westheimer Rd Ste 1000, 77056, Houston, United States
- +1-800-518-9776
- info@usedengines.us
- usedengines.us
Replied to 38% of negative reviews
Typically replies within 2 weeks
Lack of communication about the…
Lack of communication about the whereabouts of my engine.
Few inconveniences.
I didn’t like that b/c my mechanics shop didn’t show up on Google they were unwilling to ship the motor. Also, I was told on a Friday that the motor would be shipped on a Monday, now I’m being told it may not be actually shipped until Wednesday.
-I like you have a dedicated person to chat with, however they are not as accessible as initially presented. Final price was different than verbal agreed upon price. But it was changed to reflect the verbally agreed upon price.
Poor customer service when there is a problem
I own an auto repair shop and have been in business for 28 years. In this time I have had some bad experiences with purchasing used engines and transmission. Used Engines Inc seemed to be a breath of fresh air UNTIL YOU HAVE AN ISSUE!!! I had purchased multiple engines from these guys. Last engine purchase was a Ford 3.5 Ecoboost. The engine was quoted at $4000 by Sarah Williams so I purchased it. A week later I get a call that the engine I purchased was not available but they found a replacement for $6,500 with 30k less miles (but no one could give me the miles). I agreed to have them bill my card but I requested a 5 year warranty on engine, they agreed. We installed engine and it ran great for about 6 months. At the time check engine light came in for low turbo boost and timing chains had an excessive rattle at startup. I called Sarah to put in a claim and she told me that timing belts were not covered and should have been changed out before install. After months of going back and forth Sarah agreed that the chains were internal and not an external timing belt. After 4 times of sending the estimate of $2,800 to replace timing chains and phasers Sarah said her boss Alan Gessler agreed to pay $600 towards the repair. My customer was furious and agreed to have me fix the truck and he will think about how to handle Used Engine Inc. truck is fixed and back on the road running great. I reached back out to Sarah Williams to let her know that my customer had settled down and would like to get the $600 refund as promised. Sarah never responded but Elena Wilson did. She stated that she would need to reach out to Alan to get refund approval. Few days later she told me that refund was approved and I would receive refund within 48 hrs. Well that was over 2 months ago and still no refund. Elena has come up with every excuse in the world and now for the last month doesn’t even respond to emails. I have CC’d my emails to Alan Gessler, Brad Wall and Ryan Smith, still no one has responded. Luckily I have everything in email and if needed I will proceed with other methods of reimbursement. I strongly suggest you DO NOT do business with this company. Everything is fine until it isn’t, read other reviews of customers having the same issues.
West Lake Auto Center
Heath Fifield
Owner
Great company
Great company, I recently purchased an engine from them earlier this month, And their service WAS A1

Reply from Used Engines Inc
Wasted my time with a faulty engine and…
Wasted my time with a faulty engine and a more than difficult refund process. They should test engines completely before attempting to market them!
Elena was very helpful through the…
Elena was very helpful through the whole buying and shipping process I would strongly recommend anyone looking to purchase an engine go to Used Engines Inc. Houston Texas. Feels so good to have my car back and running. Feels like a brand new car. Very happy!

Reply from Used Engines Inc
Elena was very helpful through the…
Elena was very helpful through the whole buying and shipping process I would strongly recommend anyone looking to purchase an engine go to Used Engines Inc. Houston Texas

Reply from Used Engines Inc
I purchased an engine from Thrifty…
I purchased an engine from Thrifty Engines. At first, the motor arrived damaged due to the transport company, but Thrifty Engines quickly stepped in to resolve the problem. Their customer service was excellent, professional, and supportive throughout the process. Now the engine works perfectly, and I am very satisfied with my purchase. I highly recommend Thrifty Engines for their reliability and commitment to customer satisfaction.”

Reply from Used Engines Inc
Very helpful and timely delivery for…
Very helpful and timely delivery for used engine

Reply from Used Engines Inc
Guaranteed warranty
Guaranteed warranty, reasonable price, no pressure or hassle. I was treated with kindness and respect. Very professional, courteous and trustworthy. I will definitely recommend any and everyone I know to purchase from this company if they need a engine. And they do excellent delivery

Reply from Used Engines Inc
Preferentialism and love for what they…
Preferentialism and love for what they do, I really recommend them.

Reply from Used Engines Inc
Alex Duke's was very patient with me…
Alex Duke's was very patient with me and explained everything well
Thanks Alex

Reply from Used Engines Inc
Back and forth communication
Back and forth communication, was a relief, as there are so many scams out there.

Reply from Used Engines Inc
Thanks Michael,for you help you are the… You can be sure that I will be recommended to my friends for your great service, your dedication and clear terms, which gave me confidence to make my purchase.
Thanks Michael,for you help you are the best in this company ,thanks for everithin You can be sure that I will be recommended to my friends for your great service, your dedication and clear terms, which gave me confidence to make my purchase.
Thanks ,My Best Adviser
⭐️⭐️⭐️⭐️⭐️

Reply from Used Engines Inc

Reply from Used Engines Inc
Jessica and Clara were awesome
Jessica and Clara were awesome. Ordering was simple and accurate and the updates were greatly appreciated.

Reply from Used Engines Inc
I liked the fact that anytime I had a…
I liked the fact that anytime I had a question or concern the staff got back to me right away friendly service I would definitely use them again in the future

Reply from Used Engines Inc
Be sure you can afford to have the…
Be sure you can afford to have the engine taken out or installed multiple times when expecting the warranty department to approve your claim. Assume the engine is bad or will have issues once installed, the installation cost is on you. Doesn't matter if the fault is in the engine, you will have to pay your mechanic to take it out and install another one, that's if your claim is approved. Otherwise you'll be stuck with that engine.

Reply from Used Engines Inc
Elena Wilson was GREAT!!
Elena Wilson was GREAT!!! Her knowledge and customer service skills are top tier. The product was in tact and the delivery was exactly how they said it would be. The follow up checking made me confident that any issue I had would be resolved in a timely manner. I HIGHLY RECOMMEND THEM.

Reply from Used Engines Inc
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