Used Engines Inc Reviews 466

TrustScore 4.5 out of 5

4.3

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's delivery service, highlighting promptness and efficiency. The level of service and customer support receive high marks, with consumers frequently mentioning the staff's knowledge, professionalism, and helpfulness. People appreciate being kept informed throughout the entire process, from order placement to delivery, and value the clear and consistent communication. Consumers express satisfaction with the overall experience, noting smooth transactions and a seamless process. Many reviewers specifically commend the condition of the engines upon arrival, with mechanics often impressed by the care taken in their removal and packaging. Consumers also feel that the prices are reasonable, especially considering the included warranty options.

Based on these reviews

Rated 4 out of 5 stars

I bought an engine from this company I have not put it yet in my car, but my mechanic say it looks good therefore Elena take care of me very good. She is kind, patient and always wanna answer my quest... See more

Rated 4 out of 5 stars
Verified

I liked the fact that anytime I had a question or concern the staff got back to me right away friendly service I would definitely use them again in the future

Company replied

Rated 4 out of 5 stars
Verified

Back and forth communication, was a relief, as there are so many scams out there.

Company replied

Rated 5 out of 5 stars

Elena was very helpful through the whole buying and shipping process I would strongly recommend anyone looking to purchase an engine go to Used Engines Inc. Houston Texas. Feels so good to have my car... See more

Company replied

Rated 3 out of 5 stars
Verified

I didn’t like that b/c my mechanics shop didn’t show up on Google they were unwilling to ship the motor. Also, I was told on a Friday that the motor would be shipped on a Monday, now I’m being told i... See more

Rated 5 out of 5 stars
Verified

Guaranteed warranty, reasonable price, no pressure or hassle. I was treated with kindness and respect. Very professional, courteous and trustworthy. I will definitely recommend any and everyone I know... See more

Company replied

Rated 5 out of 5 stars
Verified

If Your needing a Good experience in locating an Engine replacement for Your Vehicle ... You have found the right location ... Anna and Clara and the Team will no doubt pay close attention to detail a... See more

Company replied

Rated 5 out of 5 stars

Elena was very helpful through the whole buying and shipping process I would strongly recommend anyone looking to purchase an engine go to Used Engines Inc. Houston Texas

Company replied

Rated 5 out of 5 stars
Verified

My initial contact was with Mr. Daniel Wilson, he answered all of my questions to my satisfaction Mr. Wilson listened to the difficulty I had with another company call Jasper Automotive and what... See more

Company replied

Rated 5 out of 5 stars

Elena Wilson was GREAT!!! Her knowledge and customer service skills are top tier. The product was in tact and the delivery was exactly how they said it would be. The follow up checking made me confide... See more

Company replied

Rated 5 out of 5 stars

Thanks Michael,for you help you are the best in this company ,thanks for everithin You can be sure that I will be recommended to my friends for your great service, your dedication and clear terms, w... See more

Company replied

Rated 5 out of 5 stars

Price is very reasonable. I really recommend Used Engine Inc. Their engines come with warranty and you can also purchase extended warranty. They are very professional,courteous and trustworthy.

Company replied

Rated 5 out of 5 stars

Our 2007 Colorado truck needed a new engine and we went with Used engines Inc and we have been very much satisfied with not only finding us a great replacement for our truck , but staying with us thro... See more

Rated 5 out of 5 stars
Verified

Alex Duke was the person that helped us with our purchase. He was so very helpful and patient! We ended up originally ordering the wrong engine and because Alex was very thurough, it was caught immedi... See more

Company replied

Rated 5 out of 5 stars

Ordering from Used Engines has been a great experience. Elena was extremely knowledgeable and helpful. The shipment was on time as promised, and the motor seems in great condition. So far, the experie... See more

Rated 5 out of 5 stars

Great company, I recently purchased an engine from them earlier this month, And their service WAS A1

Company replied

Rated 5 out of 5 stars

I was looking for a motor for my Honda Ridgeline and they had one in stock for an amazing price! All went smooth with the transaction and was shipped to my mechanic no problem. The warranty was anothe... See more

Company replied

Rated 5 out of 5 stars

I purchased an engine from Thrifty Engines. At first, the motor arrived damaged due to the transport company, but Thrifty Engines quickly stepped in to resolve the problem. Their customer service was... See more

Company replied

Rated 5 out of 5 stars
Verified

MY mechanic just received the motor yesterday, so I'm not able to give a review on the quality of the motor. However, the sales process, John Martin was the salesperson, has been exceptional. He wor... See more

Company replied

Rated 5 out of 5 stars

I ordered a used engine from these people. I was skeptical at first for spending 8 grands for a used engine. Sales person Sarah assisted me in selecting the right one as per my preferences. She has r... See more

Rated 5 out of 5 stars

Erica was very helpful nice and no attitude at all. Erica answered every question and she was very patience. I would do business with Erica if I would ever need another engine or transmission.

Rated 5 out of 5 stars

I received a quote for an engine very quickly. Everyone I spoke to was very polite , professional and knowledgeable. I received updates throughout the order process and communication was excellent. Th... See more

Rated 5 out of 5 stars

I received my engine exactly a week from the day I ordered it. My mechanic says it looks like they took special care to remove and package it and that it looks clean. I received regular updates though... See more

Company replied

Rated 5 out of 5 stars

I was in search of a transmission for my Honda HRV. After getting the run around from 2 other companies I got a call from Brian of Used Engines Inc. Brian assured me he had a transmission for my Honda... See more

Rated 5 out of 5 stars

i was in need of a used engine for my q50 red sport 400, and Used Engines found the perfect match for my car engine was delivered on schedule. great customer service threw out the process i was able t... See more

Rated 5 out of 5 stars

Very pleased with my engine. Was kept informed and engine arrive on time. Even received follow up call after motor was in my car to make sure was good. Will recommend to family and friends. Will als... See more

Rated 5 out of 5 stars

Oh this person Elena Wilson is really great person to work with and helped me and save my headache and life even it past due and I will get other engine soon from them

Rated 5 out of 5 stars
Verified

The folks are fun and easy to work with. Daisy is always a great person to deal with. they do a good job of packaging the engines and getting the entire engine and all its components shipped to us.

Company replied

Rated 5 out of 5 stars

Daniel was very helpful and closed my order very quickly, he found parts that would work well for me and gave me many options, overall very helpful, quick, and appreciated :)

Rated 5 out of 5 stars
Verified

The car is great now. The purchase experience and help with questions was excellent. Delivery was on time, and the engine was in great shape - “very clean” said my mechanic.

Rated 5 out of 5 stars

I have order engine for my hybrod car. They shipped within 5-8 days after processed my payment. Shally from service department helps me a lot.

Company replied

Rated 5 out of 5 stars
Verified

I have been able to find items most don’t have. Your people are knowledgeable and professional. What they say is what they do. They keep you posted on shipping, which makes it so much easier.... See more

Rated 5 out of 5 stars

The lady I spoke with found me a transmission replacement that was in great shape rather quickly and had it shipped to me really quickly. I will definitely send my friends and family to them if they n... See more

Rated 5 out of 5 stars

Great experience from initial call to delivery! Amazing team (especially Elena) that helped out the entire process. Great transparency and updating through the process. Thank you!

Company replied

Rated 5 out of 5 stars

Elena Wilson was very helpful during the whole process .Used Engines Inc. service, delivery and shipping is A1with my experience.

Company replied

Rated 5 out of 5 stars

Elena was wonderful. Kept me updated on my engine. Mechanic was shocked it was in such good condition. Would definitely recommend to others

Rated 5 out of 5 stars
Verified

Everything was handled great, and they found me the best deal, and will ensure that my engine arrives in a timely manner!! Great job, and customer service!!!

Company replied

Rated 5 out of 5 stars
Verified

Great customer service and great quality used engines.Strongly recommend to everyone to get there used engine from you guys.

Company replied

Rated 5 out of 5 stars

Very professional service and knowledgeable staff. Also let me put down payment on engine to hold it for me until I could pay the rest. Easy to get ahold of and work with.

Company replied

Rated 5 out of 5 stars

Elena Wilson , good person helping me out during my process, and I got my engeny in good condition and very quickly , thanks use engenys I’ll used again ❤️🙏🏾

Rated 5 out of 5 stars

I bought my engine from used engines and they provided me with the best experience, they made sure to check the engine to make sure it was running before shipping, shipping was flexible. I highly reco... See more

Rated 5 out of 5 stars
Verified

After speaking to at least five other used engine sales representatives I really felt that I could trust your sales representative. The engine came in a timely fashion with plenty of communication wi... See more

Rated 5 out of 5 stars

I ordered a engine from Used Engine Inc. for my husbands 2014 Ford Fusion. With ordering such a huge item online I was very skeptical. Ron, the representative that I spoke with was very understanding... See more

Rated 5 out of 5 stars

I ordered an engine from Used Engine Inc. for my 2016 Honda. The communication was excellent. Elena Wilson was my Shipping Relationship Manager and kept me informed about the engine shipping status... See more

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Company details

  1. #2 of 4 best companies in Used Auto Parts Store
  2. #7 of 10 best companies in Truck Parts Supplier
  3. #1 of 1 best companies in Used Tire Shop
  4. #1 of 1 best companies in Used Truck Dealer

Written by the company

Used Engines Inc. is one of the largest enterprises, with unparalleled and unrivaled access to a massive inventory of engines and transmissions. Used Engines Inc. was founded with the goal of providing high-quality used engines and transmissions for all makes and models, including gasoline and diesel vehicles. We'll assist you in locating the most suitable engine and transmission at the most competitive price that is fully compatible and in tune with your vehicle. We are very serious about the quality of engines and transmissions that we supply to you; therefore, we thoroughly inspect and test each part before selling it. As a result, you can trust us to provide you with high-quality used engines and transmissions with optimum performance and productivity. So, if you're looking for a place to buy used engines and transmissions for your vehicle, look no further. We have the best A-grade used engines and transmissions available for you.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

466 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 38% of negative reviews

Typically replies within 2 weeks


Rated 3 out of 5 stars
Verified

Few inconveniences.

I didn’t like that b/c my mechanics shop didn’t show up on Google they were unwilling to ship the motor. Also, I was told on a Friday that the motor would be shipped on a Monday, now I’m being told it may not be actually shipped until Wednesday.
-I like you have a dedicated person to chat with, however they are not as accessible as initially presented. Final price was different than verbal agreed upon price. But it was changed to reflect the verbally agreed upon price.

September 29, 2025
Rated 1 out of 5 stars

Poor customer service when there is a problem

I own an auto repair shop and have been in business for 28 years. In this time I have had some bad experiences with purchasing used engines and transmission. Used Engines Inc seemed to be a breath of fresh air UNTIL YOU HAVE AN ISSUE!!! I had purchased multiple engines from these guys. Last engine purchase was a Ford 3.5 Ecoboost. The engine was quoted at $4000 by Sarah Williams so I purchased it. A week later I get a call that the engine I purchased was not available but they found a replacement for $6,500 with 30k less miles (but no one could give me the miles). I agreed to have them bill my card but I requested a 5 year warranty on engine, they agreed. We installed engine and it ran great for about 6 months. At the time check engine light came in for low turbo boost and timing chains had an excessive rattle at startup. I called Sarah to put in a claim and she told me that timing belts were not covered and should have been changed out before install. After months of going back and forth Sarah agreed that the chains were internal and not an external timing belt. After 4 times of sending the estimate of $2,800 to replace timing chains and phasers Sarah said her boss Alan Gessler agreed to pay $600 towards the repair. My customer was furious and agreed to have me fix the truck and he will think about how to handle Used Engine Inc. truck is fixed and back on the road running great. I reached back out to Sarah Williams to let her know that my customer had settled down and would like to get the $600 refund as promised. Sarah never responded but Elena Wilson did. She stated that she would need to reach out to Alan to get refund approval. Few days later she told me that refund was approved and I would receive refund within 48 hrs. Well that was over 2 months ago and still no refund. Elena has come up with every excuse in the world and now for the last month doesn’t even respond to emails. I have CC’d my emails to Alan Gessler, Brad Wall and Ryan Smith, still no one has responded. Luckily I have everything in email and if needed I will proceed with other methods of reimbursement. I strongly suggest you DO NOT do business with this company. Everything is fine until it isn’t, read other reviews of customers having the same issues.
West Lake Auto Center
Heath Fifield
Owner

September 25, 2025
Unprompted review
Rated 5 out of 5 stars

Great company

Great company, I recently purchased an engine from them earlier this month, And their service WAS A1

September 5, 2025
Unprompted review
Used Engines Inc logo

Reply from Used Engines Inc

Thank you for your kind words! We’re glad to hear you’re satisfied with your engine purchase and our service. Your feedback means a lot to our team, and we look forward to serving you again.

Best regards,
The Used Engines Team

Rated 5 out of 5 stars

Elena was very helpful through the…

Elena was very helpful through the whole buying and shipping process I would strongly recommend anyone looking to purchase an engine go to Used Engines Inc. Houston Texas. Feels so good to have my car back and running. Feels like a brand new car. Very happy!

September 19, 2025
Unprompted review
Used Engines Inc logo

Reply from Used Engines Inc

Thank you for sharing your experience! We’re thrilled to hear your car is running like new and that Elena could make the process smooth for you. Your recommendation means a lot, and we’re so happy you’re enjoying your engine.

Best regards,
The Used Engines Team

Rated 5 out of 5 stars

Elena was very helpful through the…

Elena was very helpful through the whole buying and shipping process I would strongly recommend anyone looking to purchase an engine go to Used Engines Inc. Houston Texas

September 22, 2025
Unprompted review
Used Engines Inc logo

Reply from Used Engines Inc

Thank you for your kind words! We’re glad Elena could make your buying and shipping experience smooth. Your recommendation means a lot to us, and we look forward to assisting you again in the future.

Best regards,
The Used Engines Team

Rated 5 out of 5 stars

I purchased an engine from Thrifty…

I purchased an engine from Thrifty Engines. At first, the motor arrived damaged due to the transport company, but Thrifty Engines quickly stepped in to resolve the problem. Their customer service was excellent, professional, and supportive throughout the process. Now the engine works perfectly, and I am very satisfied with my purchase. I highly recommend Thrifty Engines for their reliability and commitment to customer satisfaction.”

September 20, 2025
Unprompted review
Used Engines Inc logo

Reply from Used Engines Inc

Thank you so much for your kind words! We’re thrilled to hear that your engine is now working perfectly and that our team could support you through the process. Your satisfaction is our top priority, and your recommendation means a lot to us.

We look forward to serving you again in the future!
Best regards,
The Used Engines Team

Rated 5 out of 5 stars
Verified

Guaranteed warranty

Guaranteed warranty, reasonable price, no pressure or hassle. I was treated with kindness and respect. Very professional, courteous and trustworthy. I will definitely recommend any and everyone I know to purchase from this company if they need a engine. And they do excellent delivery

September 4, 2025
Used Engines Inc logo

Reply from Used Engines Inc

Thank you so much for your kind words! We’re glad you had a smooth experience and felt respected throughout the process. Your trust and recommendation mean the world to us.

Rated 5 out of 5 stars

Preferentialism and love for what they…

Preferentialism and love for what they do, I really recommend them.

August 28, 2025
Unprompted review
Used Engines Inc logo

Reply from Used Engines Inc

Thank you so much for your kind words! We’re glad to know our passion and dedication reflect in your experience. We truly appreciate your recommendation!

Rated 4 out of 5 stars
Verified

Back and forth communication

Back and forth communication, was a relief, as there are so many scams out there.

August 3, 2025
Used Engines Inc logo

Reply from Used Engines Inc

Thank you for sharing this! We’re glad our open communication gave you peace of mind — earning your trust means everything to us.

Rated 5 out of 5 stars

Thanks Michael,for you help you are the… You can be sure that I will be recommended to my friends for your great service, your dedication and clear terms, which gave me confidence to make my purchase.

Thanks Michael,for you help you are the best in this company ,thanks for everithin You can be sure that I will be recommended to my friends for your great service, your dedication and clear terms, which gave me confidence to make my purchase.
Thanks ,My Best Adviser
⭐️⭐️⭐️⭐️⭐️

August 25, 2025
Unprompted review
Used Engines Inc logo

Reply from Used Engines Inc

Thank you so much for your kind words! We’re thrilled to hear Michael could make your experience smooth and transparent. Your recommendation means a lot to us!

Rated 5 out of 5 stars
Verified

Jessica and Clara were awesome

Jessica and Clara were awesome. Ordering was simple and accurate and the updates were greatly appreciated.

August 13, 2025
Used Engines Inc logo

Reply from Used Engines Inc

Thank you for your wonderful feedback! We’re delighted to hear that Jessica and Clara made the ordering process smooth and kept you well-informed along the way. We’ll be sure to share your kind words with them — they’ll be thrilled to know their efforts made a difference!

Rated 4 out of 5 stars
Verified

I liked the fact that anytime I had a…

I liked the fact that anytime I had a question or concern the staff got back to me right away friendly service I would definitely use them again in the future

August 18, 2025
Used Engines Inc logo

Reply from Used Engines Inc

Thank you so much for your kind words! We’re happy to know our team was able to assist you promptly and provide the friendly service you deserve. It means a lot that you would choose us again in the future — we’ll be here whenever you need us!

Rated 2 out of 5 stars

Be sure you can afford to have the…

Be sure you can afford to have the engine taken out or installed multiple times when expecting the warranty department to approve your claim. Assume the engine is bad or will have issues once installed, the installation cost is on you. Doesn't matter if the fault is in the engine, you will have to pay your mechanic to take it out and install another one, that's if your claim is approved. Otherwise you'll be stuck with that engine.

May 1, 2025
Unprompted review
Used Engines Inc logo

Reply from Used Engines Inc

We’re sorry to hear about your experience. Our goal is always to provide reliable engines and a fair warranty process. We value your feedback and will use it to improve our services.

Rated 5 out of 5 stars

Elena Wilson was GREAT!!

Elena Wilson was GREAT!!! Her knowledge and customer service skills are top tier. The product was in tact and the delivery was exactly how they said it would be. The follow up checking made me confident that any issue I had would be resolved in a timely manner. I HIGHLY RECOMMEND THEM.

August 15, 2025
Unprompted review
Used Engines Inc logo

Reply from Used Engines Inc

We truly appreciate your recommendation! Elena and our team are thrilled to know her knowledge and support made your experience smooth and that your order arrived just as promised. Thank you for trusting us!

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