I own an auto repair shop and have been in business for 28 years. In this time I have had some bad experiences with purchasing used engines and transmission. Used Engines Inc seemed to be a breath of fresh air UNTIL YOU HAVE AN ISSUE!!! I had purchased multiple engines from these guys. Last engine purchase was a Ford 3.5 Ecoboost. The engine was quoted at $4000 by Sarah Williams so I purchased it. A week later I get a call that the engine I purchased was not available but they found a replacement for $6,500 with 30k less miles (but no one could give me the miles). I agreed to have them bill my card but I requested a 5 year warranty on engine, they agreed. We installed engine and it ran great for about 6 months. At the time check engine light came in for low turbo boost and timing chains had an excessive rattle at startup. I called Sarah to put in a claim and she told me that timing belts were not covered and should have been changed out before install. After months of going back and forth Sarah agreed that the chains were internal and not an external timing belt. After 4 times of sending the estimate of $2,800 to replace timing chains and phasers Sarah said her boss Alan Gessler agreed to pay $600 towards the repair. My customer was furious and agreed to have me fix the truck and he will think about how to handle Used Engine Inc. truck is fixed and back on the road running great. I reached back out to Sarah Williams to let her know that my customer had settled down and would like to get the $600 refund as promised. Sarah never responded but Elena Wilson did. She stated that she would need to reach out to Alan to get refund approval. Few days later she told me that refund was approved and I would receive refund within 48 hrs. Well that was over 2 months ago and still no refund. Elena has come up with every excuse in the world and now for the last month doesn’t even respond to emails. I have CC’d my emails to Alan Gessler, Brad Wall and Ryan Smith, still no one has responded. Luckily I have everything in email and if needed I will proceed with other methods of reimbursement. I strongly suggest you DO NOT do business with this company. Everything is fine until it isn’t, read other reviews of customers having the same issues.
West Lake Auto Center
Heath Fifield
Owner