Ticketmaster New Zealand Reviews 3,981

TrustScore 4 out of 5

4.1

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers appreciated the shows and performances, describing them as fantastic, energetic, and colourful. Many highlighted the talent of the performers and the overall quality of the productions. The staff also received positive feedback, with reviewers describing them as pleasant, helpful, and well-versed in assisting attendees. Some consumers also appreciated the ease of accessing the venue and the convenience of the ticketless entry process using mobile devices. However, some consumers expressed concerns about the app, citing login issues and general functionality problems. A few people mentioned that printed tickets should remain an option for those without smartphone access. Additionally, some reviewers noted issues with sound balance during performances, where vocals were sometimes overpowered by the instruments. A few reviewers reported that the volume levels were too high, making it difficult to understand the words being spoken or sung.

Based on these reviews

Rated 4 out of 5 stars

Was an absolutely fantastic show and totally worth seeing. It's important that its very clear you MUST have your tickets loaded on either the TicketMaster App or in your Apple Wallet. Once this... See more

Rated 4 out of 5 stars

Great experience booking. And kept informed / reminded of event. The "estimated" finish timing was out by nearly an hour though. Couldn't see the other back-up singer because of speakers stacked on... See more

Rated 4 out of 5 stars

Unfortunately the directions on the reminder email, took us to the other side of Gate D where the entrance to the exhibition was. It was a 15 minute walk which wasn’t too bad in itself except if you w... See more

Rated 4 out of 5 stars

It was a good night, the only thing that teally pisses me off is when I pay for front row seats and you guys just let anyone come to the front and dance in front of us and then we can’t see wey w... See more

Rated 3 out of 5 stars

Whilst I could view my tickets at home, I COULDN’T open them at the Civic. I object having to remember a password to access something I have paid for! Every change Ticketmaster makes it more difficul... See more

Rated 3 out of 5 stars

Ticketmaster wants everything to be done by phone, which means a smartphone. If there was a way to print off tickets it was so inconspicuous I didn't see it. As an aging person (well over 70) I find... See more

Rated 3 out of 5 stars

Far Too Noisy! The Monster Trucks Glow & Fire show itself was good and the noise from the monster trucks to be expected, however once they were all going it was unpleasant. The added loud music wa... See more

Rated 3 out of 5 stars

I was looking forward to the show but on arriving the usher said to us that we were not allowed to sing along during the show and if we did the manager would come down. This was very unsettling, espe... See more

Rated 5 out of 5 stars

Excellent performance. Shame about noisy music outside theatre that could be heard in the theatre . Also why were there no programs for sale

Rated 5 out of 5 stars

So easy to book here, always great experience, booked 4 times already family events and sports.......

Rated 5 out of 5 stars

A fantastic event with such an energetic and colourful performance from a classic Art Rock band! The Kiri TK theatre works well. At the start we were near some rowdy boozy people who were shouting d... See more

Rated 3 out of 5 stars

The show itself was fantastic and we really enjoyed the performance. However, there was a misunderstanding about phone use—we believed it was okay as long as there was no flash. We’re truly sorry for... See more

Rated 5 out of 5 stars

Was a great night from beginning to end. Only complaint me and my son had was trying to find a men’s toilet upstairs. Seemed to be plenty of women’s ones at about a ratio of 20 areas to one.’

Rated 5 out of 5 stars

Had trouble with my online ticket retrieval, but box office on the night retrieved and printed ticket for me. I thought that was a great service.

Rated 5 out of 5 stars

Easy access into the auditorium, pleasant staff to help all the way to our seats as neither of us are very good walking. The group were first class especially the guitarist who was "Brian May" for th... See more

Rated 5 out of 5 stars
Invited

Atomic 2.0 triumph! Watching some of the (if not THE best ladies musicians in NZ perform live was a joy to watch and listen to. The venue was changed to the AKL Town Hall, which (to be honest) is a... See more

Rated 5 out of 5 stars

The "ticket-less entry process" worked very well - using iPhone. Despite some initial reservations we had, as it was the first time we had used it, the process was straight forward and the St James th... See more

Rated 5 out of 5 stars

No problem searching or accessing the show we wanted to book for, (La Bohem). Pulling up the phone app to show the tickets is easy but, for the few who don't have that ability I think printed tickets... See more

Rated 4 out of 5 stars

Great atmosphere even if not a win. Tickets said Gate E though which was not signposted anywhere, also food stands for South stand incredibly long would be better to direct more people to food and dr... See more

Rated 4 out of 5 stars
Invited

We attended the first night of the opera La Boheme. The seats were good but the sound balance was off, with the orchestra drowning out the singers. It improved after the interval but it was disappoi... See more

Rated 5 out of 5 stars

Fantastic show with great choreography, only one small niggle and that is that the volume levels were quite high which sometimes made it a bit hard to decipher the words being spoken and sung. Apart... See more

Rated 3 out of 5 stars

I really enjoyed myself but just some small things I would love to see that would help my experience be even better next time is a wristband as a physical memory as I couldn’t afford merch and there... See more

Rated 3 out of 5 stars

Most of dancers this year were lacking of energy. They just did a performance they already know. I left Wellington to go to Auckland to watch it, and I was a little bit disappointed, because I love... See more

Rated 4 out of 5 stars

The exhibition was excellent. I have 2 ideas for improvement: Improve lighting around the written synopsis or enlarge the font size. Many visitors needed to be up close to read it and were blocking... See more

Rated 3 out of 5 stars

It was great to see this group, but the support act was unannounced until we arrived at the venue. The band was great but would have been better if they’d played had started earlier and sang more of t... See more

Rated 3 out of 5 stars

A very mixed bag. Marlon Williams is a marvel, the show itself was great. The ovation was well warranted. It was disappointing to arrive for a show the tickets said was to begin at 7 p. m, when i... See more

Rated 3 out of 5 stars

Hi next time you do concerts could you please run a separate sensory session for those with Autism who struggle with crowds ?.My child liked the performance, but struggled to cope with the crowds and... See more

Rated 3 out of 5 stars

I disliked how the Ticketmaster app wasn't allowing login or to view 'my events' through the app or website on the evening of 20th July. I had to many times, refreshing, going in and out, and eventu... See more

Rated 4 out of 5 stars

Group performed very well but the vocals were over powered by the instrumental volume for quite a bit of the time. However, we enjoyed the evening and were very impressed by the extensive talent from... See more

Rated 5 out of 5 stars

Love having so many great artists in one place. The art is relatable and reasonably priced. We always see at least one thing we'd like to buy, and often do. I can't say that about any other art show,... See more

Rated 3 out of 5 stars

Great atmosphere great art Lovely too meet the artists No where near enough food, we got there at 6pm and saw 2 ladies handing out food which were snapped up before we got a bite. Everyone mention... See more

Rated 3 out of 5 stars

Very slow with lots of dead moments during the show… Unfortunately the acoustics wherent the best and it was hard to understand the speakers so I believe that might have played a part into it feeling... See more

Rated 4 out of 5 stars

I loved Synthony Metal but was pretty disappointed in how you handled the second event Origins. If it had been advertised at the same time with a package to do both we would have stayed and done both... See more

Rated 5 out of 5 stars

Besides the losing my preferred down the front closer to the ground seats that I lost due to an app issue. Accessing and holding the tickets from the time I bought the tickets until scanning the ticke... See more

Rated 3 out of 5 stars

The app is terrible, hardly ever works properly. Often gets into a login loop where its always trying to login but keeps failing. Thankfully the website works on phone.

Rated 5 out of 5 stars

I have been to Paul Kelly shows in Australia several times from the 90s onwards and I enjoyed the the one at the Town Hall the most.A big shoutout to his support act Reb Fountain and band,AWESOME

Rated 5 out of 5 stars

Particularly loved the reminder e-mail with electronic tickets, reminding me of the things I needed, about parking, times the doors open, availability of Hearing Loop etc. Very helpful. And the show... See more

Rated 5 out of 5 stars

The guides are fantastic. They have a bottomless knowledge of the two venues. The Opera House is a magnificent living museum of theatre. The St James has been magnificently restored.

Rated 4 out of 5 stars

TM app very easy to use. Good relevant reminders prior to event. Booking process would be better if it was possible to see the view from the seats prior to selection.

Rated 3 out of 5 stars

I thought the show was too short and not enough variation. The dress up skits that were previously released were what attracted us to go and there were none.

Rated 4 out of 5 stars

Stacey Sims was great!!! The Bruce Mason centre seating was super comfortable and heaps of leg room. The room was a little warm but we were were upstairs in the back row Overall a great experience... See more

Rated 4 out of 5 stars

While the total show was very enjoyable. The vocalist was not heard clearly above the instruments. The bass and vocal balance were set incorrectly.

Rated 5 out of 5 stars

The staff was excellent and extremely helpful throughout the evening I had the best time, they made the night that extra bit better

Rated 5 out of 5 stars

I went on my own and it was easy - no problems getting in and out - helpful staff

Rated 5 out of 5 stars

Excellent customer service. They went above and beyond to cater us to the accessible area.

Rated 5 out of 5 stars

Easy to book, wonderful seats for a good price and spectacular show

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Company details

  1. Events & Entertainment

Information provided by various external sources

Ticketmaster is the largest global event ticketing company.


Contact info

4.1

Great

TrustScore 4 out of 5

4K reviews

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Hasn’t replied to negative reviews


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Rated 4 out of 5 stars

Ticketmaster Great

Ticketmaster Great! Popped up on my phone whilst we were waiting so no need to even go into the wallet for the tickets. James Blunt was incredible - Spark Arena terrible. They kept us outside for at least an hour before opening the doors - queues were right down the road and no-one was being let in - didn't seem to be a reason for this.

October 21, 2025
Unprompted review
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Rated 4 out of 5 stars

Make sure you use the APP!

Was an absolutely fantastic show and totally worth seeing.

It's important that its very clear you MUST have your tickets loaded on either the TicketMaster App or in your Apple Wallet.

Once this is understood (& done) the system works well.

October 10, 2025
Unprompted review
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