Ruth Barton

Ticketmaster wants everything to be done by phone, which means a smartphone. If there was a way to print off tickets it was so inconspicuous I didn't see it. As an aging person (well over 70) I find apps and log-ins demanding to use. I succeeded therefore I give the process a pass mark.

I asked my consultant (Sidh Mahida) to change a booking, and he made an error, resulting in higher costs to me. Then when I came to leave New Zealand for the USA, Air New Zealand claimed to have no record of my booking and after a long wait I was told I would have to buy anther ticket -- which was even more expensive. According to Sidh and his colleagues the error was Air New Zealand's. I am still waiting for a full refund, over two months after returning to Auckland.
It would be helpful if staff were more up-front when errors were made, and I consider Flight Centre should pay for errors made. Also, I asked for copies of correspondence between Air New Zealand and Flight Centre and had no response. I would like Flight Centre staff to be clear and explicit and who said what and when.
I have delayed writing a review, hoping the outstanding money would be repayed, but nothing seems to happen.