Verified
Our experience and rating is based on how hard Matthew Davies helped us find the right sofa for us He was extremely respectful and helpful We love the sofa that we have purchased and hope the aft... See more
Company replied
Location
Switch locationGiltbrook Retail Park, Ikea Way, NG16 2RP Nottingham, GB
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Verified
We visited Sofology (Nottingham). The showroom was well set out. We found the sofa that we’d already viewed online. We met one of your colleagues Daniel Stratford, who answered all our questions and... See more
Company replied
Verified
Excellent customer service from Danni at Giltbrook. She knew her product, and was enthusiastic without being pushy. Looking forward to delivery as promised and a product we are happy with. Thank yo... See more
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Verified
We had a great experience when purchasing our sofa from Sofology. Chris was super friendly and helped us buy our sofa without feeling under any pressure. We were undecided on which colour to go for so... See more
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Company details
- Sofa Store
- Furniture Accessories
- Furniture Store
- Home Goods Store
- Living Room Furniture Store
- Upholstery Shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Giltbrook Retail Park, Ikea Way, NG16 2RP, Nottingham, United Kingdom
4.9
Excellent
3K reviews
Replied to 69% of negative reviews
Typically replies within 1 month
Verified
Reply from Sofology - Nottingham
Thank you for sharing your experience :-)
Verified
Great experience with purchasing
October 14, 2025
Reply from Sofology - Nottingham
Thank you for sharing your experience Mr Lo
Verified
A Pleasant Experience
Did all the home measurements but when you see the Sofas in the flesh you start to question them.
No need to worry Evie confirmed the sizes and they matched mine on my home plans.
Evie made the experience enjoyable and we are now counting the days to the delivery of our new Sofas & Footstool.
October 14, 2025
Reply from Sofology - Nottingham
Thank you for sharing your experience! We're glad Evie helped confirm the measurements and made your visit enjoyable. We appreciate your 5-star rating and kind words. If you have any questions or need assistance, feel free to reach out. We look forward to seeing you again soon!
Verified
Salesman was very helpful informative…
Salesman (Chris) was very helpful informative and courteous
October 12, 2025
Reply from Sofology - Nottingham
Good morning, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Verified
Friendly but not pushy Sofologists
Friendly but not pushy Sofologists. We dealt with 3 who were all knowledgable. The sofa we wanted was identified in their clearance warehouse so we got it reduced. Efficient service and very pleased we got a bargain. Our second sofa from Sofology now.
October 12, 2025
Reply from Sofology - Nottingham
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you found our Sofologists friendly and knowledgeable. It's wonderful that you were able to find the perfect sofa in our clearance warehouse and at a great price too. We're delighted to have you as a returning customer and that you're pleased with your purchase. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Enjoy your new sofa!
Verified
Very happy with the service
Very happy with the service. Was seen by a man called Chris who was very helpful and friendly.
October 13, 2025
Reply from Sofology - Nottingham
Good morning, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Verified
Matt did a Fantastic job
Matt did a Fantastic job, explained all the options, really friendly and professional.
October 11, 2025
Reply from Sofology - Nottingham
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Verified
Chris was very helpful from the moment…
Chris was very helpful from the moment we walked in.
October 11, 2025
Reply from Sofology - Nottingham
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Verified
Quite during weekday
Allowed us the time to walk the store & build a short list unhassled. Came back after looking in other outlets. Georgette gave pricing & product range options . Trouble free shopping
October 8, 2025
Reply from Sofology - Nottingham
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Verified
Matthew was a fantastic salesman
Matthew was a fantastic salesman in every way. Nice touch on offering us drinks too. Picked out my first sofa for my first house, very happy with everything I recommend going to matthew if you need a sofa!
October 11, 2025
Reply from Sofology - Nottingham
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Verified
Excellent customer service
Really pleased with the customer service at the Giltbrook store today. We were served by Chris, who was professional, welcoming and friendly. The store was well presented and contemporary. We would highly recommend shopping at Sofology to others.
October 10, 2025
Reply from Sofology - Nottingham
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Verified
Excellent Service from Phil at Sofology
We had a fantastic experience thanks to Phil at Sofology. From the moment we walked in, he was friendly, patient, and genuinely interested in helping us find the right sofa for our home. He took the time to explain all the options, materials, and aftercare without ever being pushy — just really knowledgeable and professional.
Phil made the whole process easy and enjoyable, and we left feeling confident with our choice. If you’re looking for great service and expert advice, I’d definitely recommend asking for Phil.
October 10, 2025
Reply from Sofology - Nottingham
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Verified
Really helpful
Really helpful. Not pushy. Knew stock well and gave us the exact options of the type of sofa we wanted. Good range of sofas with good guarantee’s.
October 4, 2025
Reply from Sofology - Nottingham
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Verified
Excited for our new sofa
We had a great experience when purchasing our sofa from Sofology. Chris was super friendly and helped us buy our sofa without feeling under any pressure. We were undecided on which colour to go for so took some time to make a decision but once we’d overcome that little obstacle, it was an easy and exciting experience. We’re looking forward to our sofa delivery. Thanks Chris!
September 26, 2025
Reply from Sofology - Nottingham
Hello, We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊
Verified
Had our sofa for a month and it’s all…
Had our sofa for a month and it’s all ready started to split at the seems down the side of the sofa
July 7, 2025
Reply from Sofology - Nottingham
Hi, thank you for sharing your review. We’re sorry to hear about your experience. If there’s anything we can assist you with, please feel free to email us at social.media.complaints@sofology.co.uk
Verified
Sofas purchase
Matt was extremely helpful and professional without being at all pushy. A very pleasant experience all round. A credit to Sofology.
October 8, 2025
Reply from Sofology - Nottingham
What an amazing review, thank you so much for taking the time to write this 😊
Verified
Reply from Sofology - Nottingham
Hi there, thank you for taking the time to leave a 5-star review!😊
Verified
Helpful service
Danni at the Giltbrook Nottingham store was lovely, no pushy sales talk! Felt very comfortable and even offered a coffee which was very nice!
October 6, 2025
Reply from Sofology - Nottingham
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Verified
Reply from Sofology - Nottingham
Hi there, thank you for taking the time to leave a 5-star review!😊
Verified
Always a fab service at Sofology…
Always a fab service at Sofology Nottingham; Evie was great, no hassle and quick to process our order.
October 5, 2025
Reply from Sofology - Nottingham
Hi there, thank you for taking the time to leave a 5-star review!😊
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