Verified
Our experience and rating is based on how hard Matthew Davies helped us find the right sofa for us He was extremely respectful and helpful We love the sofa that we have purchased and hope the aft... See more
Company replied
Location
Switch locationGiltbrook Retail Park, Ikea Way, NG16 2RP Nottingham, GB
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Verified
We visited Sofology (Nottingham). The showroom was well set out. We found the sofa that we’d already viewed online. We met one of your colleagues Daniel Stratford, who answered all our questions and... See more
Company replied
Verified
Excellent customer service from Danni at Giltbrook. She knew her product, and was enthusiastic without being pushy. Looking forward to delivery as promised and a product we are happy with. Thank yo... See more
Company replied
Verified
We had a great experience when purchasing our sofa from Sofology. Chris was super friendly and helped us buy our sofa without feeling under any pressure. We were undecided on which colour to go for so... See more
Company replied
Company details
- Sofa Store
- Furniture Accessories
- Furniture Store
- Home Goods Store
- Living Room Furniture Store
- Upholstery Shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Giltbrook Retail Park, Ikea Way, NG16 2RP, Nottingham, United Kingdom
4.9
Excellent
3K reviews
Replied to 69% of negative reviews
Typically replies within 1 month
Verified
The service we got from Sofology was…
The service we got from Sofology was 1st class, the sales person was very helpful listened to our requirements and advised us on the best option for our sofa, he explained everything and also helped through the hole process
September 21, 2025
Reply from Sofology - Nottingham
Hello, We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊
Verified
Perfect experience
Lovely show room, wonderful staff. We felt under no pressure to purchase. Danni our sales assistant was great, she gave us all the information we needed in such a friendly and helpful way. Great experience.
September 23, 2025
Reply from Sofology - Nottingham
Thank you for choosing Sofology Andrew :-)
Verified
Reply from Sofology - Nottingham
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Verified
The service was great and informative
The service was great and informative. As of now I would recommend sofology.
September 18, 2025
Reply from Sofology - Nottingham
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Verified
Great service
September 19, 2025
Reply from Sofology - Nottingham
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Verified
Excellent service
Excellent service from Chris. Helped us when needed and entertained the children with biscuits whilst we sorted all the details.
September 21, 2025
Reply from Sofology - Nottingham
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Verified
Chris is a true gentleman
Chris is a true gentleman, really helpful without being pushy to get the sale over the line.
Helped decide on on options for colours and provided sound advice which helped me come to a quick decision having visited the store a few times whilst i decided what to order.
September 22, 2025
Reply from Sofology - Nottingham
Hello, We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊
Verified
Great knowledgable personal service
Great knowledgable personal service, making our purchase a smooth and simple process
September 18, 2025
Reply from Sofology - Nottingham
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Verified
Great place to buy a sofa
The store has a welcoming atmosphere and a wide range of sofas. The staff is always ready to help to find the best solution that fits your needs. Thank you Georgeta for the helpful advices and the great experience we have within the store today!
September 21, 2025
Reply from Sofology - Nottingham
Thank you for your wonderful feedback! We're thrilled you enjoyed your experience at Sofology Nottingham and found our store welcoming with a great selection of sofas. It's fantastic that Georgeta was able to help you find the perfect solution. We appreciate your kind words and look forward to welcoming you back!
Verified
Chris - Nottingham Store super helpful
Chris in the Nottingham store was super helpful, patient and knowledgeable.
September 21, 2025
Reply from Sofology - Nottingham
Thank you for sharing your experience! We're glad Chris assisted you in a helpful and knowledgeable manner. Excellent customer service is a priority at Sofology Nottingham, and it's great to know Chris made a positive impact.
We appreciate your feedback and 5-star rating. If you need anything else, feel free to reach out. We look forward to welcoming you back!
Verified
Fantastic service from Zenon from the…
Fantastic service from Zenon from the Nottingham branch. He greeted us in a friendly manner, it was so nice to go into a shop and not be pounced on. He left us to browse but keeper checking on us. It took 2 visits for us to decide after Zenon had shown us the different choices and configurations. We finally decided and was a quick process. Thanks Zenon for everything. Can’t wait for my new sofa to be delivered. Will deffo be recommending to friends and family.
September 21, 2025
Reply from Sofology - Nottingham
Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊
Verified
Reply from Sofology - Nottingham
Thank you for sharing your experience at Sofology Nottingham. We're glad to hear you found our team helpful and informative. Our goal is to provide a comfortable environment for our customers, and we're pleased we met your expectations.
If you have any questions or need assistance in the future, please reach out. We look forward to welcoming you back soon!
Verified
Relax helpful team been in store a few…
Relax helpful team been in store a few times and all very helpful especially Kris
September 21, 2025
Reply from Sofology - Nottingham
Thank you so much for taking the time to share your feedback with us! We are thrilled to hear that you had a positive experience at Sofology. It's wonderful to know that the team was helpful and knowledgeable. We strive to provide the best service possible, and your kind words are truly appreciated.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to welcoming you back to our store soon!
Verified
Salesman was very efficient He had all…
Salesman was very efficient He had all the information we needed & took the time to show us different sofas we might like He wasn’t pushy & we didn’t feel uncomfortable or under any obligation to buy
September 17, 2025
Reply from Sofology - Nottingham
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Verified
Great staff member Evie so helpful.
When entering the store we were approached by a very pleasant and helpful staff member Evie.
September 16, 2025
Reply from Sofology - Nottingham
Hi there, thank you very much for your review. We are pleased to hear about your positive experience and that you are happy with the service at Sofology!
Verified
Mathew Giltbrook store!
Mathew at the Giltbrook store was friendly and knowledgeable. He made the whole process of purchasing our sofa easy. Excellent customer service.
September 12, 2025
Reply from Sofology - Nottingham
Hello, we are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊
Verified
Sofology perhaps has more class
I chose sofology because my eye told me the upholstery and build of sofas seem a bit better quality. I have not received my sofa yet, so the proof will be when I get it delivered. I chose my sofa because of the upright seating position, hopefully should be the same when I get it etc. Also when looking around at sofology, I didn't get approached from pushy sales team. So if anything maybe Sofology is more professional and classy.
September 13, 2025
Reply from Sofology - Nottingham
Thank you for choosing Sofology!
Verified
Good service happy to help and give…
Good service happy to help and give information , was made drinks while we were deciding
September 15, 2025
Reply from Sofology - Nottingham
Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting Sofology. 😊
Verified
Reply from Sofology - Nottingham
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Verified
Fantastic service.
September 15, 2025
Reply from Sofology - Nottingham
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
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