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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers are particularly pleased with the prompt delivery service and find the prices to be competitive. Consumers also appreciate the excellent service and the high quality of the products they receive. Many people mention that they had a positive experience with the company, especially in terms of speed and efficiency. Several reviewers highlight that they were initially hesitant to order from the company, as they were not familiar with it. However, they were ultimately satisfied with their purchase and would not hesitate to order again. People also appreciate the clear communication regarding order status and delivery times. While opinions on the order process are mixed, the overall sentiment towards the company remains positive.

Based on these reviews

Rated 5 out of 5 stars
Verified

Super fast delivery! Items ordered on Tuesday evening, shipped by Royal Mail Tracked 48 on Wednesday and arrived Friday lunchtime. Would definitely order from shopplay again.

Rated 5 out of 5 stars
Verified

5 stars to the shopping experience with the retailer, this is my 2nd buy. Unfortunately this second time the iwas tem faulty to my great disappointment. Shopplay has been great though. The shipping wa... See more

Company replied

Rated 5 out of 5 stars

Genuinely thought this was a scam but took a gamble as the price was £80 lower than manufacturer rrp. Based my decision purely on trust pilot reviews. Order was delivered within two days in perfect co... See more

Company replied

Rated 5 out of 5 stars
Verified

Recieved a shipping email from you on Monday with a tracking number which doesn’t work and its now Sunday and still haven’t received my order After reading this shopplay emailed me and sent out my... See more

Company replied

Rated 3 out of 5 stars
Verified

Slightly confused by my 12 bottles of wine being designated as 1 item. Also individual price shown was ex VAT whereas total included VAT. There were 2 entries in the orders section which were identica... See more

Company replied

Rated 5 out of 5 stars
Verified

I’d never bought anything through ShopPlay before so was a little sceptical about buying a high ticket item through them. Well I needn’t have worried as my super new Coffee machine arrived 2 days afte... See more

Company replied

Rated 5 out of 5 stars

Delighted with purchase. Very impressed with this company and has restored my faith, as was a little wary as had previously been scammed by another alleged legit company.. Item was exactly as describ... See more

Company replied

Rated 5 out of 5 stars
Verified

Top shop brilliant delivery great deals, bought nespresso virtuo pods at a huge saving, Definitely saved to home screen and the best bit delivered through a proper courier not evri who really are d... See more

Company replied

Rated 5 out of 5 stars
Verified

Excellent and I am very impressed. Initially, I thought I fall into "one chance" Mean a fake items. Not at all. SHOPPLAY is 100 percent genuine company I received my order. as it was... See more

Rated 5 out of 5 stars
Verified

As others have commented, I was weary about ordering from here as I'd never heard of the company before. However, I gave it a go based on the other reviews and so pleased I did. Managed to obtain a... See more

Company replied

Rated 5 out of 5 stars
Verified

Never had ordered from them. Decided to take a chance, despite of small quantity of reviews. Was the cheapest turned up online / La nuit tresor nude /. Everything is ok. Good packaging, used the free... See more

Company replied

Rated 5 out of 5 stars
Verified

Beautifully packaged and delivered on time. I thought the website was a bit shady because of how slow they were and how my payment page froze for a couple of times but it was all for nothing cause it... See more

Company replied

Rated 5 out of 5 stars
Verified

I was maybe a bit cynical when I first found the site, I hadn’t heard of it before and the price for what I was buying was well below anywhere else i’d found. I checked on here though and things looke... See more

Company replied

Rated 3 out of 5 stars
Verified

The item was received ok,eventually... My only grumble is, I received several updates Friday saying it was out for delivery then out of the blue I received an email Friday evening saying ,we tri... See more

Company replied

Rated 5 out of 5 stars

Ordered a Sage Coffee machine on Black Friday at a great price (better than anywhere else), quickly got an e-mail confirmation and a UPS tracking number. Having read a couple of the other reviews I... See more

Rated 5 out of 5 stars
Verified

You may be worried that you haven't heard of this retailer before, well don't as they are legitimate. Ordered a microwave. The whole process was simple and they kept me informed from completing the... See more

Company replied

Rated 5 out of 5 stars
Verified

This is the second time I've used shopplay, and both have been great, so no complaints. My only slight criticism would be that delivery is quite expensive, but given that the product (chromecast) was... See more

Company replied

Rated 5 out of 5 stars
Verified

It was was fast, accurate, well packaged, we were kept updated about timing on postage and delivery. Delivered earlier than estimated and price is amazing. Thank you !

Company replied

Rated 5 out of 5 stars
Verified

As a non-gamer buying a Switch plus games for my grandson I found the site easy to negotiate and the reviews helped me to be more selective on my choice of games. I would like to see a quick menu for... See more

Company replied

Rated 5 out of 5 stars
Verified

Such a brilliant experience buying from shop play for the first time. Easy checking out, competitive price, and arrived quickly with very secure packaging and free gifts. Would happily purchase again!... See more

Company replied

Rated 5 out of 5 stars
Verified

Very good customer service after I placed the order, I did not receive a confirmation via email for some reason but had a very quick response when I queried it and received it immediately after. The d... See more

Company replied

Rated 4 out of 5 stars
Verified

I was looking for this 4K Google TV for a long time. It seems to be sold out on other websites so I found it here. I had great hesitation to buy something from this ShopPlay website because I was afra... See more

Company replied

Rated 3 out of 5 stars

Tried to place an order using my credit card and i explicitly said No to a Paypal account. The checkout asked for confirmation that i did not want a Paypal account and that I must accept the Ter... See more

Company replied

Rated 4 out of 5 stars
Verified

I was very pleased with the prompt efficient service. I would have given 5 stars, however the lid of my bottle of foundation was broken when I opened the package. I had another from my last bottle so... See more

Rated 4 out of 5 stars
Verified

This would have been 5 stars if I hadn't accepted your offer of a percentage off to find I'd been signed up for a site that was going to end up costing me £69.00 per month luckily I noticed and cancel... See more

Company replied

Rated 4 out of 5 stars

I’ve recently ordered some PS5 headphones and whilst I have had an invoice I haven’t heard anything from them for almost 2 weeks. I’m a bit concerned as it’s a very much wanted Christmas gift for my... See more

Company replied

Rated 4 out of 5 stars
Verified

Great price, quality item and quick dispatch. Delivery service took longer than necessary and didn't deliver when they said they were going to which is why I am only giving 4 stars.

Rated 5 out of 5 stars
Verified

Like most reviews on here, I had not used this company before. Item purchased was the best price put there and was delivered really quickly. Item is a Christmas present so not used yet so cannot c... See more

Company replied

Rated 5 out of 5 stars
Verified

I'd ordered a PS5 from here, first time using the website and I was doubtful as I hadn't heard of this before. Package came the next working day and on as expected. Will definitely be ordering more fr... See more

Company replied

Rated 5 out of 5 stars
Verified

I was really impressed with the ease of ordering, good price and reliable delivery service that came on time. As we weren’t home, the delivery went to our neighbour as it needed signing for as request... See more

Company replied

Rated 5 out of 5 stars
Verified

Excellent communication and packaging. Coffee was dated use by April 2025. This wasn't an issue but when it arrived it was to be used by 2026. I would have ordered more.

Company replied

Rated 5 out of 5 stars
Verified

The products are genuine. Good communication re the order status. Delivery was within the time frame stated and the courier even gave a two hour delivery window. Pleased with the product and service.... See more

Company replied

Rated 4 out of 5 stars

Good service I purchased a xbox one it took me a couple of times for them to pick up the phone but that's understandable as they more than likely have a reduced staff limit. Other than that they was v... See more

Rated 5 out of 5 stars

I was a little worried ordering from a site i'd never heard of and with a couple of bad reviews but they were spot on. I bought an xbox, used paypal, ordered on the Friday evening, had an email to con... See more

Rated 5 out of 5 stars
Verified

Never heard of the company before so was little nervous about ordering. Have now placed 2 orders, communication is great and delivery is quick. Will definitely be one of my 'go to' websitesi from now... See more

Company replied

Rated 4 out of 5 stars
Verified

My order was for a dozen bottles of wine - a brand that I know well. The price was good and the delivery fine, though not speedy. My reservation about ordering again will be the massive amount of plas... See more

Company replied

Rated 4 out of 5 stars
Verified

Very dubious as to authenticacy of this company due to a couple of red flags. First problem was after entering card details the payment wouldn't process. For some reason the amount payab... See more

Company replied

Rated 5 out of 5 stars

I was a bit dubious at first as I had never heard of them , after reading similar reviews I went ahead a bought an xbox 1 for my sons birthday. Cheapest deal by far and arrived via DPD within 2 days.V... See more

Rated 5 out of 5 stars
Verified

I was looking for a pastel coloured kettle when I came accross Shoplay. They had a decent saving on the Breville kettle, and I loved the colour and style of it. Free postage would have been a bonu... See more

Company replied

Rated 5 out of 5 stars
Verified

Sceptical at first as never used them before. Best price for PS5 online and delivered with 5 days. Console is genuine will all seals intact. Would use again.

Company replied

Rated 5 out of 5 stars

Ordered with no problems , prompt reply & Nintendo switch arrived two days later . Communication on delivery dates & times absolutely spot on . Definitely use again

Rated 5 out of 5 stars

Recently bought a Nintendo from this company. Hadn’t heard of them before but they had stock. Brilliant service, prompt delivery. Fantastic.

Rated 5 out of 5 stars

Excellent customer experience. Ordered early morning yesterday (Black Friday) and my purchase arrived today! Emails were prompt with my invoice and delivery information. Purchase arrived well packa... See more

Rated 5 out of 5 stars

Was very cautious about ordering to begin with due to the reviews. However, I decided to take the plunge and order and I’m glad I did. Purchased a kettle and toaster I couldn’t find in stock anywhere... See more

Rated 5 out of 5 stars

Having found the item I wanted no longer in stock on amazon I found this website. Not knowing them I was a bit dubious on ordering. Item was shipped on the first business day, received the day after t... See more

Rated 5 out of 5 stars

Ordered an xbox one and arrived within a couple of days. Was a bit worried because never heard of the company but the order went through great. They keep you informed well of delovery even texing my m... See more

Rated 5 out of 5 stars

Ordered a PS4 on Sunday night received Tuesday am. They also sent emails to confirm when it would be delivered and a text with a timed delivery. Overall experience excellent.

Rated 5 out of 5 stars

Absolutely brilliant, really quick delivery of Xbox one x, out of stock everywhere and you didn't hike your price. Really impressed,will use again.

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Company details

  1. Electronics Store

Written by the company

Welcome to our beauty & technology website ShopPlay! We are a cutting-edge online retailer that specializes in providing our customers with the latest beauty and technology products from around the world. Our mission is to offer a wide range of high-quality beauty and technology products that cater to our customers' needs, whether they're looking for the latest skincare innovation or the most advanced tech gadget. We believe that beauty and technology go hand in hand and can work together to enhance our daily lives. Our team of experts is dedicated to researching and curating the best products from top brands to ensure that our customers receive only the highest quality products at fantastic prices. We pride ourselves on our exceptional customer service, and we are always available to answer any questions and offer advice on our products. Online, you'll find an extensive collection of beauty products, including skincare, makeup, hair care, and fragrances. We also offer a range of tech products, including smartwatches, headphones, games, consoles, and coffee machines. Our products are carefully selected to meet the diverse needs of our customers and to keep up with the ever-changing trends and advancements in beauty and technology. We are committed to providing our customers with an exceptional shopping experience. Our website is user-friendly and easy to navigate, allowing you our customer to browse and purchase our products with ease. We also offer fast and reliable shipping, so you can enjoy your products as soon as possible. Thank you for choosing ShopPlay. We look forward to helping you discover the latest and greatest products in beauty and technology!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 66% of negative reviews

Typically replies within 48 hours


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Rated 1 out of 5 stars

Ordered a bottle of Bailey's

Ordered a bottle of Bailey's, it never arrived, deliver company just left it at my front door, obviously it was taken or never delivered in the first place. Have sent several emails, no response

June 10, 2025
Unprompted review
Rated 2 out of 5 stars
Verified

New controller developed drift immediately

I bought 2 xbox "blueshock" controllers very recently. I have activated one of them and it has immediately developed "drift" on the right analogue stick (basically the view rolls up to the sky/ceiling as a default). This makes it impossible to play most games efficiently. I have emailed and asked them to solve but have received no reply to my message.

June 27, 2025
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Rated 1 out of 5 stars

Item never received

Item never received, have been contacted then via, phone and email for months but they constantly ignore me.

February 4, 2025
Unprompted review
Rated 1 out of 5 stars

Damaged box, no response

Received my order on the 11/4/25, box was damaged, 15/4/25 sent pictures and asked for a reduction on 16/4/25, it was too late to send back items it was my sons birthday present. Sent another email on 23/4/25, no response. Very disappointed with the way customer service has handled the issue. Will not be so quick to order again.

April 14, 2025
Unprompted review
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Rated 1 out of 5 stars

Seems like a scam

I ordered a game online for my son’s birthday. When I approved payment with bank and went back to page it tried to force me to sign up to a cash back site, when I declined an error message popped up. Money game out of my bank. No confirmation email. Have tried to call 15 times never an answer left a voicemail no response. Live chat no response. Used contact us form no response, used email address on website no response. Now three weeks later down £40 no game for my sons birthday and looks like I have been stolen from. Avoid!

April 8, 2025
Unprompted review
Rated 1 out of 5 stars

Scammers

You purchase an item (XBOX SERIES S) & they then subscribe you to a subscription service called shopping protection or ESHOPSECU, nowhere did it mention on the transaction that I was agreeing to this, avoid like the plague, scammers??

April 12, 2025
Unprompted review
Shopplay logo

Reply from Shopplay

Hi Chris,

Thank you for your feedback.

However, we would like to clarify that we have no association whatsoever with any subscription service called "Shopping Protection" or "ESHOPSECU." We do not offer or enrol customers into any such service, nor do we share customer information with third parties for this purpose.

It appears you may have unknowingly subscribed to a third-party service elsewhere, but we can assure you that this has absolutely nothing to do with us or any purchase made through our platform. We recommend reaching out directly to your bank or the company behind that charge to investigate further.

All the best,
Shop Play

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