Repricer.com Reviews 130

Probably the best Amazon repricer available on the market.
We have been using Repricer for many years and are very satisfied with it.
A user-friendly and efficient interface with essential features (including one for managing Amazon Business pricing). Customer service and technical support are very fast and effective.
I recommend Repricer 1000%.

Software is friendly and easy to use; best part is you get a support centre that is prompt and actually helps 5 stars

Spoke with Ciaran today on live chat, sorted my issue immediately and answered all my queries fully. Having customer service so instantly available is definitely a good feature!

I trialed Repricer.com and was immediately shocked by the level of access it demanded to my Amazon Seller account. For a service marketed purely as a repricer, it requested permissions that include:

Buyer Communication
Buyer Solicitation
Finance & Accounting
Full Order Tracking
Product Listings
Account Performance & Selling Partner Insights
These areas have nothing to do with repricing — and granting access means giving the software the ability to view, edit, and even share sensitive business data, according to Amazon’s own integration notice.

I provided direct proof of these permissions from my Amazon dashboard, yet my review was flagged as defamatory. I stand by every word. This level of access is, in my view, completely unjustified and raises serious privacy concerns for any seller who values control over their own account and customer data.

I believe this level of access is not only excessive, but it could potentially expose sellers to GDPR compliance risks. If a seller allows access to sensitive customer data (such as buyer communication) through a third party without clearly defined purpose, consent, or data handling safeguards, they could become liable under UK and EU GDPR rules — particularly if that data is shared, processed outside the EEA, or repurposed by the repricing tool.

These are serious concerns for any business handling personal data, and they were stated in my review without speculation or defamatory language. The review was based on facts, supported with proof, and written in a responsible tone.

I chose not to continue with the service and urge other sellers to review what they’re being asked to authorize before proceeding.

This is not a technicality — it’s a matter of transparency and trust.

Proof direct from Amazon Dashboard User Permission to add Repricer.com:
Authorise Repricer.com – Fast Automated Repricing

Repricer.com – Fast Automated Repricing requires access to view and edit the following data related to your Seller Partner account:

Selling Partner Insights

Amazon Fulfilment

Pricing

Finance and Accounting

Product Listing

Inventory and Order Tracking

Buyer Solicitation

Buyer Communication


Note: Authorising an application gives an application the ability to view or edit information about your Amazon business and take action on your Selling Partner account.

Note: Any use of your data by Repricer.com – Fast Automated Repricing is subject to Repricer.com – Fast Automated Repricing's own Terms of Use and Privacy Notice. Repricer.com – Fast Automated Repricing may share information with other parties or applications. For more information, please refer to Repricer.com – Fast Automated Repricing's Terms of Use or Privacy Notice. You can review and change your authorizations at any time from the

I've been using Repricer for many years. It allows fine adjustment of rules, not just bidding down. We had a weird issue with a product price that has had me confused for a while. It related to the Amazon API/shipping and Ciaran from support identified and sorted it out in minutes. I should have contacted them earlier!

We are really happy with our experience with Repricer. It’s easy to use, efficient, and ensures we stay ahead in the market. What truly stands out is the amazing customer support, especially from Kerri. She is always quick to respond, incredibly helpful, and sorts out any issues in no time. Her timely assistance has kept our repricing running smoothly without interruptions. Highly recommended!

I had great expierience with advisor Ciaran. Helped me really fast and on point :)

Ciaran was excellent. Great company

Great help received by Technical Team Member Ciaran in recognizing and resolving an automation issue bugging me for a while now

Ciarans the man was very helpful and professional a true credit to the company

As always excellent service from the Team at Repricer.

Ciaran was able to help me find the information I needed really quickly and smoothly.

Thank you so much!

Repricer is a really useful tool and gives good insights and particukarly the different reports you can generate is really interesting when making decisions.

Whenever I have been stuck I have managed to get help from the team specifically Ciaran he has been really helpful and polite and provided a 5 star service.

Be careful; this company makes you a lot of promises; as soon as you enter your card number in the details, they will withdraw from your account even without your permission. I cancelled my subscription, but they continued withdrawing money from my account for 2 months, and I told them I would report it to my bank, the software does not work properly, and I pay unnecessary fees, I had to inform the bank to get the money that was withdrawn from my account back, and for this, I had to deactivate my card. I do not recommend using this software at all. You can use Amazon's own Repricer.

good software, experienced help especially Yurii

Easy to use, works well with regular upgrades, responsive and available customer service!

Inform them you want to cancel and they'll tell you that you have to talk to an account manager which is ridiculous. You leave them a reason for cancellatoin and your number and they never call. In the meantime they will continue charging you your subscription rate. You can contact their support team but they can't help - you have to talk to an account manager.
Timeline 2024:
Jun27 Cancellation Requested
Jun27 Response: Account Manager will call soon
Jul15 Charged for another month of service
Jul19 Contacted support, no refund & same response
Jul19 Filed dispute for charges

BE WARNED: It doesn't Reprice EBAY listings the way they advertise it does.
I was a previous subcriber years ago but stopped due to it not working with Ebay variation listings.

I reached out to them again this year to see if they have improvied it and had a phone call from sales who I described in detail that all our Ebay listings are variation listings (size,colour) and does it now work with those as previously it did not.
I was informed yes no problem so went forward with resubscribing.
After fighting with it for a few days I spoke to support who confirmed my suspicion that it DOES NOT actually work with Ebay Variation listings at all (even when each one has a EAN/UPC barcode so is classed as a catalogue product).
What you have to do is reprice on Amazon and then use the multi channel replicator to copy those prices on Amazon OVER to Ebay.
Of course this is NOT how they advertise it (no mention in on any pre-purchase customer facing information pages)
AND not a ideal situation because

A) We are wanting to pull our listings from Amazon
B) Due to the difference in costs between listing on Amazon and Ebay - the repricing values would not be the same.

As I went into great detail with Sales before purchasing I feel this product was mis-sold to me and will be cancelling our subscription and seeking a refund for the short time I had to use it (and find out it does not work how they said)

EDIT 25/07/24 : After Repricers response below I want to add further information as I don't think their sales team even understand their own product

Again they state that you can EBAY reprice - I have it confirmed by their own support staff that this is not possible you can only replicate the Amazon prices which is not repricing as you need to be able to reprice differntly on Ebay due to different costs.

Quote from their support staff "Bohdan"
Despite the listing being catalogue, I can see that the listing in question is a variation one, which Repricer cannot reprice at the moment. For that, you will have to set up a Multichannel Replicator (given the fact that every variation has a unique SKU, otherwise it won't work).

Edit: 31/07/24
For clarifcation to their clarification
All our listings are buy it now
Our ebay pro seller account was linked to repricer.com
All listings (and variations of that listing) had their own custom label (their SKU)
All variations have either a GS1 UPC or EAN code
All listing variations are colour,size (for clothing) what "certain variations" would you not be able to reprice from that?