BE WARNED - Does not Ebay repice like you think or they advertise
BE WARNED: It doesn't Reprice EBAY listings the way they advertise it does.
I was a previous subcriber years ago but stopped due to it not working with Ebay variation listings.
I reached out to them again this year to see if they have improvied it and had a phone call from sales who I described in detail that all our Ebay listings are variation listings (size,colour) and does it now work with those as previously it did not.
I was informed yes no problem so went forward with resubscribing.
After fighting with it for a few days I spoke to support who confirmed my suspicion that it DOES NOT actually work with Ebay Variation listings at all (even when each one has a EAN/UPC barcode so is classed as a catalogue product).
What you have to do is reprice on Amazon and then use the multi channel replicator to copy those prices on Amazon OVER to Ebay.
Of course this is NOT how they advertise it (no mention in on any pre-purchase customer facing information pages)
AND not a ideal situation because
A) We are wanting to pull our listings from Amazon
B) Due to the difference in costs between listing on Amazon and Ebay - the repricing values would not be the same.
As I went into great detail with Sales before purchasing I feel this product was mis-sold to me and will be cancelling our subscription and seeking a refund for the short time I had to use it (and find out it does not work how they said)
EDIT 25/07/24 : After Repricers response below I want to add further information as I don't think their sales team even understand their own product
Again they state that you can EBAY reprice - I have it confirmed by their own support staff that this is not possible you can only replicate the Amazon prices which is not repricing as you need to be able to reprice differntly on Ebay due to different costs.
Quote from their support staff "Bohdan"
Despite the listing being catalogue, I can see that the listing in question is a variation one, which Repricer cannot reprice at the moment. For that, you will have to set up a Multichannel Replicator (given the fact that every variation has a unique SKU, otherwise it won't work).
Edit: 31/07/24
For clarifcation to their clarification
All our listings are buy it now
Our ebay pro seller account was linked to repricer.com
All listings (and variations of that listing) had their own custom label (their SKU)
All variations have either a GS1 UPC or EAN code
All listing variations are colour,size (for clothing) what "certain variations" would you not be able to reprice from that?
Reply from Repricer.com
Dear Mr. Davies,
Thank you for your feedback and for taking the time to share your experience. We sincerely apologize for the inconvenience you experienced with our service, particularly regarding the repricing of eBay variation listings.
To clarify, our eBay repricing service requires linking your eBay Pro Seller account to Repricer.com, importing listings with custom labels. However, we can only reprice 'Buy It Now' products, and items need unique custom labels. Our system offers options for both catalogue and non-catalogue products, including replicating Amazon prices to eBay if labels and SKUs match.
We regret any misunderstanding during your discussions with our sales team and understand your decision to seek a refund and cancel your subscription. Please contact our customer support team directly at [customer support email or phone number] to facilitate this process and discuss any further concerns.
Once again, we apologize for any frustration this has caused and appreciate your feedback as it helps us improve our service. We hope to have the opportunity to serve you better in the future.
Best regards,
Eamon Repricer.com customer service team.
EDIT 31/07/24
To clarify we do not reprice certain variations it is a misrepresentation to state that we do not repricer eBay