I am always a little confused when a seller asks you to review them before you receive the goods. Yes, the web page was easy to navigate and delivery notification good. Quick delivery. The cupboard... See more
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Review summary
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Based on these reviews
Company details
- Furniture Store
- Bedroom Furniture Store
- Interior Designer
- Lighting Store
- Living Room Furniture Store
- Office Furniture Store
Written by the company
Welcome to Oak World the Home of Half Price Quality Oak Furniture. As one of the UK’s leading online furniture retailers, Oak World bring you high quality solid oak furniture at very competitive prices. We have a huge variety of oak furniture for you to view and purchase online. We pride ourselves on offering superb quality oak furniture at great prices. Our ranges cover dining, occasional and bedroom, providing excellent value for money for those looking for quality furniture that will stand the test of time. Many customers have endorsed us in our continued mission to provide outstanding high quality furniture at affordable prices, please see our Reviews on Trustpilot as it speaks volumes about our company. High quality oak furniture supplied direct from our Oak World warehouse to every City , Town and Village in the UK. If you are in the market for high quality oak furniture, look no further! We offer a wide variety of beautiful designs and our professional and friendly service are matched by our fantastic affordable prices. These are just a few of the reasons why more and more people are choosing Oak World for their new furniture purchase. Call us now on 0345 222 4665 Monday - Friday 9am - 5pm and we’ll be happy to assist you with your new oak furniture purchase.
Oakworld.co.uk the Home of Half Price Quality Oak Furniture
Written by the company
- 100% SAFE AND SECURE ONLINE SHOPPING
- We don’t store any of your credit card information that you enter on our website giving you extra reassurance when shopping with us.
- FREE DELIVERY
- We offer free UK mainland delivery on all orders.
- EXCELLENT REVIEWS
- With feedback from over 12,000 customers we have a 4.6/5 which is excellent feedback on Trustpilot!
- HIGH QUALITY FURNITURE AND PRICES
- We provide high quality furniture at the most competitive prices available.
- 30 DAYS FREE RETURNS
- All that we ask is that you keep the original packaging and have it ready for our delivery team to collect on the arranged day.
Contact info
Unit 5 Harvey Court , DL15 0FB, Co Durham , United Kingdom
- 0345 222 4665 or 01388 747090
- sales@oakworld.co.uk
- oakworld.co.uk
Replied to 5% of negative reviews
Typically replies within 1 month
Quality furniture, delivery did not match
This was my third order from Oakworld and the furniture quality is excellent. My first two orders the deliveries were fine, not so the third, which was via DPD. I received the one hour delivery slot and then a second one that day for 3 hours later. Part of the order came first slot then during the second slot, a message came - sorry we missed you, we were in all the time. I was unable to contact Oakworld as after 5 p.m, but sent an email to the sales team. I rang the next day and initially was not pleased with Oakworld's response, however they did ring back, the rest of the order was delivered and DPD delivery man informed me that the order would not fit on the van the previous day. If they had rung me to explain I would have understood, but instead just sent a text message that you could not reply to. This was not the fault of Oakworld, but they are legally responsible for delivery of my order. Later that day I received a call from Moira, who was extremely helpful and I have been given a 10% discount. I think that they handled the matter very well. It is just a pity that DPD did not have the same level of customer service. I would have given 5 Stars to Oakworld, but had to give 4 Stars because of delivery.
Can not fault customer service
Can not fault customer service, but the item we purchased was not the quality I expected
Easy to compare items online
Easy to compare items online. Very easy ordering process. Can’t wait for delivery.
Very pleased with the transaction I…
Very pleased with the transaction I bought a side board on line was informed about delivery i was given a 4 hour window and the driver rang to tell me when he would be arriving he put the side board exactly where I wanted it. Overall very satisfied and the furniture is beautiful.
Easy to order on website
Communication from placing order to…
Communication from placing order to getting delivery date was efficient
Easy to use website
Very easy to order online
Very easy to order online, delivery very quick, correspondence concerning delivery spot on. Have ordered from them quite a few times very pleased
Easy order process
Bedside tables both arrived damaged
Bedside tables both arrived damaged, and I don’t believe this was due to couriers as they were well packaged. It’s disappointing that they may have been sent out in this condition. Will be requesting refund and purchasing from elsewhere. Let’s see how easy it is to get them collected by Oak World.
It was really easy to order and the…
It was really easy to order and the delivery was great
Bed looks fab would definitely recommend
The ease of placing my order was…
The ease of placing my order was brilliant.i viewed the products and chose what I wanted in a matter of minutes. Within minutes of placing my order I received confirmation.
A good selection of furniture See UPDATE!
A good selection of furniture, easy to use website, lots of details to help with selecting what's right for you.
UPDATE
Had to down grade to 3 star.
Tables were delivered with only 4 hours notice on a day when we were not at home. Although they were well packaged they were left outside of our locked front door and not inside which was what DPD notified reported on their delivery app. It rained and the boxes were wet through by the time we got home!
On unpacking one of the bedside tables had two sets of different drawer knobs/handles to choose from, the second one had only the handles and a loose knob in the bottom of the box. Yep! You guessed it, it was the drawer knobs that we wanted!
The construction of the cabinets was okay but the drawers were very slack with bigger than necessary gaps down each side.
The polished finish was lacking in depth and will need another coat to help protect the wood, especially on the tops.
All in all, you get what you pay for, wish we had payed a bit more and gone to Oak Furniture Land!
Very happy eoth my purchase
Hi, I received my small t v cabinet. Yesterday, my son opened the well packaged box, and the item is absolutely first class, and at such a good price, thank you oak world, I would certainly recommend you to my family and friends
Arrived quicker than expected
Arrived quicker than expected, but good communication throughout.
The website is very easy to navigate…
The website is very easy to navigate and every item has a detailed description and the individual measurements. It is very straightforward to use.
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