Arthauss Furniture Reviews 2,917

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and solid construction of the furniture, noting that the products look fantastic and are well-made. Consumers appreciate the excellent value for money, often mentioning that the furniture appears more expensive than it actually is. People also highlight the efficient delivery service and the professional, helpful delivery personnel. The ordering process is described as simple and straightforward. Many reviewers commend the outstanding customer service, emphasizing prompt and helpful responses to inquiries. Consumers appreciate the follow-up calls to ensure satisfaction with their purchase. While some customers found the assembly instructions challenging, particularly with wall beds, most agree that the finished product is well worth the effort. Overall, reviewers highly recommend this company for its quality products, excellent service, and value.

Based on these reviews

Rated 4 out of 5 stars

We ordered Arti2 sliding wardrobes from this company and was initially disappointed as we had an alignment issue with the base piece and legs. Communucation with Hubert was very good, and modification... See more

Rated 4 out of 5 stars

The item is of very good quality. Very practical as dresser for bedroom. Make sure your ok at DIY though as instructions not very detailed, and couldn't find anything on line. Also didn't know about... See more

Rated 4 out of 5 stars

Great service, delivered on time and the team were great. Furniture looks fantastic. The only criticism I have is its a challenge to put together! I realised I was out of my depth putting the bedside... See more

Rated 4 out of 5 stars

Good furniture and delivery etc but really terrible, unclear instructions - faded in parts and some pages transferred onto others. So putting it together required guess work and far more time than the... See more

Rated 5 out of 5 stars

Fantastic furniture. I managed to build this units myself. A tv unit and a side board. Such great quality. Delivery men were helpful and sent me messages throughout the morning until they arrived. I w... See more

Rated 5 out of 5 stars

Great communication prior delivery . The furniture arrived on time and to the safe place as per our instructions. Thank you ! The wardrobe is very solid, high quality and looks just perfect in our b... See more

Rated 3 out of 5 stars

I really like the products sold by Arthauss. They are a good build quality and simple enough to put together. They lose a star because sometimes, the instruction manuals are incorrect or difficul... See more

Rated 5 out of 5 stars

Easy to follow instructions and the very first time I had exactly the correct number of parts and fixings with a self build unit. Everything fitted perfectly and the overall quality is first class. I... See more

Rated 5 out of 5 stars

Stunning furniture, looks amazing when all put together. Item was delivered as stated, had messages to keep me updated on the progress from been made right up to the delivery date. Only fault was that... See more

Rated 5 out of 5 stars

Hubert at Arthauss has been amazing! When my item couldn’t be delivered to my new address, he went above and beyond to find solutions. We’re so grateful for his effort and absolutely love our new ches... See more

Rated 5 out of 5 stars

I would not hesitate to purchase from Arthauss again. Smooth process from start to finish, I emailed a few times with questions after I placed the order and Hubert replied very quickly every time. De... See more

Rated 5 out of 5 stars

Found Arthauss online whilst looking for an entertainment unit. From start to finish the experience has been fantastic. Order process simple, delivered on time when promised. Customer service ab... See more

Rated 5 out of 5 stars

great quality products that would look great in any home . well packed and delivered with care by two professional delivery men , assemble instuctions was easy to follow and looks greater than pics wh... See more

Rated 5 out of 5 stars

Excellent, very difficult to build but the quality and overall look is first class and delivery was very quick. I would highly recommend this company and this wardrobe. I purchased the 180cm sliding d... See more

Rated 5 out of 5 stars

Excellent customer service. I recently bought a Horizontal Wall Bed and Over Bed Unit for Horizontal Wall Bed They where very helpful from the start. My furniture has been delivered in time as... See more

Rated 5 out of 5 stars

The workmanship and quality of the white Toledo TV unit is excellent. So much so, I returned to order the coffee table, wall unit and sideboard. As well as lighting. All units have so much... See more

Rated 5 out of 5 stars

A first class experience all round. I would highly recommend Arthauss to anyone considering buying from them. Their customer service has been outstanding right from the delivery arrangements up to c... See more

Rated 5 out of 5 stars

Was a little sceptical to order something without seeing it in person, but we are so over the moon with our wardrobe. Delivery was considerately arranged around our working commitments. Parcels well d... See more

Rated 5 out of 5 stars

I bought the oak effect 3 door wardrobe recently which I am delighted with and when I realised that Arthauss offered a 3 drawer cabinet that fits so neatly inside. A great solution for socks and undie... See more

Company replied

Rated 3 out of 5 stars

I ordered at tv entertainment unit, over all a nice looking item. Apart from being delivered 2 days late all the predrilled screw holes are not deep enough I now have bumps on the gloss face in each... See more

Company replied

Rated 5 out of 5 stars

Fantastic company! From order to delivery you are informed and after delivery you even get curtesy call to ask if there was everything ok with your order! Will be ordering again soon and will recomme... See more

Rated 5 out of 5 stars

Answered questions to all questions on online chat within minutes. Prompt and informed delivery date and time. Well informed at all times and price excellent. This company I can honestly say are excel... See more

Rated 5 out of 5 stars

Four units purchased for living room (second purchase from Arthouse). Good solid construction (but I do use wood glue) and look fantastic. I found one manufacturing issue (misplaced dowel hole) but... See more

Company replied

Rated 5 out of 5 stars

Great service. Starts with an easy to use online site, easy checkout and fast delivery. Good communication on order status and delivery time. Delivery was on time and delivery team were polite,... See more

Rated 5 out of 5 stars

Delivery was made exactly at the scheduled time, very professional. Furniture of great quality, not easy to put together but thankfully coming with very clear instructions. Would recommend at least tw... See more

Rated 5 out of 5 stars

I don't write reviews very often but couldn't be happier with the experience I had with Arthauss. I needed a specific size desk for a music keyboard and could only find one here. I was suspicious beca... See more

Rated 5 out of 5 stars

The beds are fantastic quality and the design is awesome. We got our handyman to build and install the two beds we purchased , they were really complimentary of the quality of the furniture but moaned... See more

Rated 5 out of 5 stars

Ordered a wall bed with mattress, lights and headboard. Good decision to order the full package as everything is designed to fit perfectly. Extremely impressed with the quality of the items. Wall bed... See more

Rated 5 out of 5 stars

Furniture came on time . Delivered by 2 polite and professional delivery workforce staff. Easy to follow instructions completed in 3 hrs . Real please with finished items they look lovely.

Rated 5 out of 5 stars

We got our wardrobe without any scratches or anything damaged and it came in the best condition; very good quality. I bought this wardrobe for my daughter as a surprise and she absolutely loved it - i... See more

Rated 5 out of 5 stars

I bought an entertainment unit from Arthauss, it was on other well known sites for an extra £100+ so I was sceptical if it would be the same. It arrived and I love it! It took a while to assemble but... See more

Rated 5 out of 5 stars

I was kept up to date with the delivery and when it was scheduled it arrived when they said it would. I then had a follow up phone call a week later to check I was happy with the item and that it had... See more

Rated 5 out of 5 stars

Beautiful waldrobe very happy with it, well worth every penny I spent on it. Only took 2 hours to put together. Definitely recommend.

Rated 4 out of 5 stars

The overall experience was very good. Had to trim down a piece of wood as it was a few mm too long, I had definitely checked and checked again that the pieces was all correct. I also had to... See more

Rated 4 out of 5 stars

Customer service was brilliant when i had questions or issues, furniture is good quality and works exactly as intended, great value for money. Deducting 1 star as the instructions were hard to follow... See more

Rated 5 out of 5 stars

It’s absolutely perfect — even better than I expected! I bought it after reading the great reviews, and I’m so glad I did. It’s cost-effective and looks beautiful.

Rated 5 out of 5 stars

A***** company with first rate communications throughout. My order was delivered as scheduled with regular updates. Excellent quality coffee table (which took a while to assemble, but the instructions... See more

Rated 5 out of 5 stars

Easy to order, came before the date advertised, easy to get in contact to change anything and they were so lovely on the phone. The unit is well made, easy to build and looks great. Highly recommended... See more

Rated 5 out of 5 stars

Company did very well. Delivery was good and as expected. Item arrived on time and in good order. Instructions on assembly were very clear and easy to follow and we are very pleased with the end resu... See more

Rated 5 out of 5 stars

Very nice cupboards an go well with my room. Wasn’t difficult to make and instructions were easy to follow.

Rated 5 out of 5 stars

Fantastic customer service! Very prompt replies when I needed help and the resolved the issue no fuss in a matter of days. Very happy with my experience. Also great product

Rated 4 out of 5 stars
Invited

The Murphy bed is of good construction solid and arrived after a few weeks but well before promised date Assembly was straight forward and the instructions were good with a bit of common sense ( ti... See more

Company replied

Rated 5 out of 5 stars
Invited

Brilliant Wall Bed! We needed space to work while keeping the ability to host guests(assuming that will be possible again eventually) and Arthaus provided the perfect solution with their space savin... See more

Company replied

Rated 5 out of 5 stars

Fantastic product. Arti 1 3 Sliding Door Wardrobe in Black Matt 250cm Great customer service, spoke to customer service about delivery and delivery times. Very clear and precise. The delivery g... See more

Company replied

Rated 4 out of 5 stars

Delivery was absolutely fine. the instructions are not great at all, so took a long time to put together. The bed now together looks lovely. Marked down one star purely because the instructions were p... See more

Rated 5 out of 5 stars

Absolutely delighted with my purchase from Arthauss! I recently bought several pieces of stylish freestanding furniture with integrated LED lighting for my home, including the Trend TS-10, Sento... See more

Rated 5 out of 5 stars

Easy website to navigate, amount of items for sale phenomenal. There are items that are really unique in their design. The prices are astounding. Good communication as to when to expect delivery of... See more

Rated 5 out of 5 stars

Amazing company, I purchased the surf tv unit which I had been wanting but was nearly twice the price with another supplier. I was nervous it might not be the same one but it was. I saw reviews saying... See more

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Company details

  1. Furniture Store

Information provided by various external sources

Furniture is the vital ingredient that will make your house a home. This is why, at Arthauss, we strive to provide a truly excellent choice of furniture for every budget and every taste.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
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1-star

Replied to 79% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars

Beautiful sideboards

Excellent seller communication amazing was always kept in loop when second item came in to stock both items shipped together , delivery service fantastic the guys really polite and helpful
The cabinets are amazing quality with a added bonus of led lights making the room look all cozy
Easy to follow instructions

October 3, 2025
Unprompted review
Rated 1 out of 5 stars

We ordered a very large wardrobe

We ordered a very large wardrobe. And a small matching drawers. The purpose was to check quality before assembling the larger item.
Upon receipt all looked good. We attempted to put the drawers together but had missing items, bolts and wooden bolts, I obtained the missing items myself, as already had to wait linger than anticipated for delivery. The drawer assembly was over complicated, imo. However when it came to putting the drawers in they did not fit. The holes for the rails were all in the wrong place. In addition the drawers fell apart as you tried to insert.
I tried to get advice from company and they did not believe a word I said. Asked me to produce a level, which I did then they said it was not level, I got a carpenter around and he confirmed they were not fit for purpose. All this time I was told to video the assembly so they could tell me were I was wrong. I got zero refund on the drawers and had to pay 70 pounds to wait 3 weeks to collect and a further 2 weeks for part refund. So I lost 180 pounds in this experience and have to pay for the drawers to be binned as I did not have time to take apart and rebuild with video. As you will notice they never take any responsibility on negative feed back. They delete negative feedback on there own website. I am sure the response to this will be denial or they have never heard of me. There service attitude is like wolf of Wall Street

August 29, 2025
Unprompted review
Arthauss Furniture logo

Reply from Arthauss Furniture

Hello Kevin,

We’re very sorry to hear that your experience did not meet your expectations. We always aim to make assembly and aftercare as smooth as possible, and we appreciate the opportunity to clarify a few details regarding your order and our communication.

You initially reported that none of the drawers would fit into the frame. After we requested clarification, you kindly provided videos showing two drawers being successfully inserted, which suggested the frame was functioning as intended for those units. However, as no videos were provided showing attempts to insert the remaining drawers, we were unable to verify whether the same issue occurred with the others.

The photos you shared also indicated that the drawer fronts had not been glued into the pre-drilled dowel holes - there was no visible glue residue on the dowels - which likely caused the drawer fronts to separate during assembly.

In addition, our team noticed from your photos that the unit was placed on an uneven surface, with the level’s bubble leaning to one side. This could have affected the frame alignment and drawer rail positioning.

We also wanted to note that no reports of missing parts were made prior to or during the initial assembly process. Our team would have been happy to provide any replacements immediately to help you complete the assembly.

Despite these findings, and in an effort to reach an amicable solution, we offered a return for a partial refund, which was declined.

We truly regret that this experience was frustrating and appreciate the time you took to share your feedback. Our team always strives to handle all matters fairly, transparently, and with care for our customers.

Warm regards,
Your Arthauss Furniture Team

Rated 5 out of 5 stars

Great communication prior delivery

Great communication prior delivery . The furniture arrived on time and to the safe place as per our instructions. Thank you ! The wardrobe is very solid, high quality and looks just perfect in our bedroom . I highly recommend the Company and the furniture .

October 2, 2025
Unprompted review
Rated 2 out of 5 stars

Not enough product information provided and point of sale

No information provided at point of sale, on website, or on product packaging of complexity of self assembly, or an approximate time required to assemble.
Some of the images do not correctly convey the assembly stage, and others are innacurate causing confussion and delays in an already long-winded process.

October 4, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic furniture

Fantastic furniture. I managed to build this units myself. A tv unit and a side board. Such great quality. Delivery men were helpful and sent me messages throughout the morning until they arrived. I would recommend this furniture to anyone. Easy to build too

July 1, 2025
Unprompted review
Rated 3 out of 5 stars

Good, but room for improvement

I really like the products sold by Arthauss. They are a good build quality and simple enough to put together.
They lose a star because sometimes, the instruction manuals are incorrect or difficult to decipher but if you've built anything before, you can usually work it out. They also lose a star because the drawer depths are always so shallow even if the drawer fronts are deep. This makes no sense to me. Why would you put a 19cm drawer front with 9cm drawer behind it. Its easily fixed by lowering the drawer rails but probably beyond your normal DIY job.
That being said, its at a great price.

October 2, 2025
Unprompted review
Rated 4 out of 5 stars

ARTI 2 Sliding Wardrobes

We ordered Arti2 sliding wardrobes from this company and was initially disappointed as we had an alignment issue with the base piece and legs. Communucation with Hubert was very good, and modifications had to be made using an electric drill to make certain pieces fit together. However seeing the end result I must say it was totally worth it. These wardrobes are beautiful with ample storage and they look expensive.

September 29, 2025
Unprompted review
Rated 5 out of 5 stars

First class quality

Easy to follow instructions and the very first time I had exactly the correct number of parts and fixings with a self build unit. Everything fitted perfectly and the overall quality is first class. I will certainly use this brand again for future projects.

September 23, 2025
Unprompted review
Rated 4 out of 5 stars

Lovely bed - awful instruction’s

Delivery was absolutely fine. the instructions are not great at all, so took a long time to put together. The bed now together looks lovely. Marked down one star purely because the instructions were pretty bad.

September 16, 2025
Unprompted review
Rated 5 out of 5 stars

The workmanship and quality of the…Just fabulous

The workmanship and quality of the white Toledo TV unit is excellent. So much so, I returned to order the coffee table, wall unit and sideboard. As well as lighting. All units have so much storage.

Initially my husband found the instructions to set up a little difficult, but once he got into the flow, he became an expert😊

Everything was as ordered. Long delivery date (or though it seemed) but definitely worth the wait. Oh, delivery drivers are the best of them. So courteous and helpful.

All in all a lovely buying experience from start to finish.

If you’re seeking good quality made furniture with a company that is professional, helpful (when needed) I would not hesitate to recommend Arthaaus.

Also, if you’re looking for furniture that is stylish and elegant Arthaaus is definitely the place to buy. I’m so pleased with my purchase. Looking forward to years of pleasure. Thank you. 🤩

September 16, 2025
Unprompted review
Rated 4 out of 5 stars

Great service and value

Customer service was brilliant when i had questions or issues, furniture is good quality and works exactly as intended, great value for money. Deducting 1 star as the instructions were hard to follow (and the video and manual gave inconsistent instructions) and delivery takes several weeks, but I appreciate that this is because they make and pack to-order. Overall highly recommend

July 1, 2025
Unprompted review
Rated 5 out of 5 stars

Service

Delivery was prompt and service was excellent and very professional

September 10, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service.
I recently bought a Horizontal Wall Bed and Over Bed Unit for Horizontal Wall Bed
They where very helpful from the start.
My furniture has been delivered in time as they promised, I didn`t even had to wait.
Happy with the quality and design. Looks perfect.
I will recommend this company to my friends.
Thanks again.

September 15, 2025
Unprompted review

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