MTN - Mobile Telephone Networks South Africa Reviews 71

Terrible customer experience - they avoid cancelling contracts by having a deliberately confusing process and you can never speak to anyone at MTN!!!

Terrible terrible service provider, do not engage their services.
Once they have your contract, you get no support and spend your days chasing customer service.
Hardly ever able to get hold of an advisor on the phone. When you do eventually get in contact with customer services either on the phone or mail, totally not helpful, not flexible and won't offer any support or additional recommendations to try and keep you. Service provider expects you to do all the work and running around.

Your partner company Cell Network is a dubious and misleading company!
Did an upgrade on one of our MTN contracts on the 30th Sep 2025. The senior upgrades advisor confirmed that the upgrade was approved. Today (7th Oct) when I followed up am being told that the deal is still pending. This is not acceptable. You cannot mislead and blatantly lie to a customer.

Mtn is worst company to ever deal with,
Extremely disappointed with the service I received. My delivery is delayed, and when I reached out to the customer service team for assistance, I'm getting alot of incompetence and a lack of helpfulness. Despite multiple attempts to resolve the issue, I'm not provided with any meaningful support or solutions. The team's inability to address my concerns is shocking. I would not recommend this company to anyone due to their poor service and lack of accountability. 1/5 stars.
If possible, i was going to give a 0

Will you please assist me, I have been defrauded by MTN. I have been following up on my refund for almost 2 months without success with MTN South Africa. I have been sent around to all your departments without been helped till now.

I have been through to your cancellations department, billing department, retentions department, credit department, and i don't know how many times.

You can actually check by yourself a trail of all the logged tickets which were closed without being resolved.

I took a home router contract online and I was assured that there was coverage in my area. I paid R765.00 up-front payment on this contract. when it got here it never worked, and i kept calling mtn telling them it is not connecting. On day 2 I was asked to send it to the nearest outlet, which I did. And when I got there they contacted the coverage department. And they confirmed that there was never coverage in my area. I booked back the router to be sent back within 2 days of receiving it. And I provided CCI or CSI Outsourcing with the RMA number confirming that the gadget was returned on the 8th August 2025. I still have not received my refund of R765.00. The issue is that CCI or CSI Outsourcing did not cancel the contract on time, which resulted to an amount of R300.00 being deducted from my credit. And now no one seems to know or must I say there is now within the whole of MTN a department which is able to pass the R300.00 credit back, in order for me to get my whole refund. And no one has ever called me since this whole thing started to give me an update. I am the one who must always chase and call MTN every day. And I am now pissed and exhausted.

I am now coming to this platform because I have exhausted all avenues available to resolve this matter.

Will you please assist me please.

I ordered the home router online, and it was delivered 2 weeks ago. I have reported to them that I'm unable to connect to the router, it's showing "Connected without internet." I've been doing back-to-back with them for a week until the 7 days to return it passed.

I even went to the store in Vangate, but I was still unable to do this thing. That means I will pay for a router that we're not using for 12 months, and they can't even resolve the issue.

They are so incompetent, and I would never advise anyone to choose them & their customer care/coverage is useless.

Nothing went wrong I'm here to check my Ybucks

Today has been my worst experience with MTN. I experienced a frustrating network since last night thinking it will be rectified before the day, dawn. I work remotely and MTN gave me the shock of my life today. Their customer service weren't responsive (it cuts off immediately i was about to speak to them). No communication whatsoever, in all this mess, they even deducted #50 severally from my account for what I didnt subscribed to. This is broad day light robbery. Please rectify my services and every deductions from my account. This is really annoying.

I purchased the 600GB Shesha bundle from MTN, payment was successful, but I never received the data. This has caused serious inconvenience because I work from home and rely on internet access to do my job. Due to this issue, I’ve missed deadlines and important meetings, which is completely unacceptable.

I have tried contacting MTN several times with no proper assistance or resolution. The customer service experience has been frustrating, with no clear answers or timeframes.

MTN, please resolve this matter urgently — either provide the data I paid for or refund me in full. Your failure to deliver has directly affected my work and income.

Truly appalling. Wrongly charged for a data package in April 2024. Despite multiple messages there has been no attempt to address the issue. The Somerset Mall shop manager doesn’t want to help anxx so the CEO, Ralph Mupita doesn’t even acknowledge messages. Disgusting customer care - a view mirrored by many others here. MTN just don’t care.

Worst service provider to ever try and contact or email you will get no assistance. My banking details was used for an unauthorised amount and I have sent proof and over 50 emails to every email address for them and supersonic- the company that they sub to, even to fraudhelp @MTN advising that I was emailed by them saying my banking details was used for another client and attached the proof also called and still not been refunded nor been contacted. Rather choose another provider and this is not the reputable company that they used to be.It is very sad.

Firstly, their data network is incredibly slow. Upload speeds are almost non-existent, making video calls near impossible. This was tested in many different locations.

Secondly, less than a day after getting a sim from them, the number of which I did not give out to anyone, I started to receive several spam calls a day. That means MTN sells your telephone number to advertisers immediately after you obtain it. FILTHY DISGUSTING SCUM.

Roberto at the Nigel branch (Angelo Mall) really provided excellent customer service whilst assisting with my mom's contract renewal.

Thank you, Roberto, we appreciate all your help today.

I would give 0 stars if it were possible. I have a contract for home internet with MTN. Their reuter only worked for less than 2 months. The most disheartening thing is having to pay for a contract, where no service is provided. I was sent from pillar to post by mtn customer care and the mtn store. Firstly, the mtn store refused to take in the reuter for repairs. One of the consultants accused me of having damaged the reuter and the other claimed that I had reversed payment. The next thing, they blatantly refused to book the reuter in for repairs because the contract was done online.....disregarding the fact that it was an mtn reuter. I had to come back home and call customer care and was told to go back to the store again. Mtn is just a useless service provider. Very much unprofessional service consultants. To date I am still paying for the contract for sweet nothing.

MTN South Africa said in one of they're posts on Facebook "not everyone is a scam" and I ask where? 5 months ago or more, I let mtn know that my salary date has changed and I can only pay for my month to month router on the 15th not on the 4th, they said noted, last month and the month before I made a payment at kolonade pretoria and pretoria cbd, both shops confirmed that the payment date is on the 15th. But now today I get an sms stating that my internet connection will be shut off tomorrow, isn't that scamming? It's the 7th of April 2025 today, trustpilot must enable us to send screenshots proof of my review, I got hold of mtn and I sent the screenshot of me requesting a change of that payment date, and the person never replied to me again, it's been an hour so far

MTN is completely out of touch with their customers.
Their is no way to get help without contacting a single contact center, this contact center has an IVR with options that provide absolutely no assistance. The only way to get the help you need, regardless of what you need, it to select the option for Fraud, just to be routed to a human. Once you talk to a human, you will be given bad advice that usually contradicts with the terms and conditions of your service that will ultimately cost you more money.

Ridiculous burocracy and waiting time just to extend my datacontract/upgrade.More than 24 hours for "vetting" from ruby monthly to 24 months contract with modem.. after being a customer for 10 years..Again bank account statements 3 months, credit check etc , and no confirmation of new conract after now 30 hours now already.

Truly dissapointed. After paying for 60mbps line in excess of 1k, I waited three days for delivery which is fine. but now today the delivery persona arrives and tells me my biometrics are not being processed. after that he sends me a delivery pin, which arrived but when input in the DSV system, did not process. so he sends another one which never arrived, he then just left without giving me the router i paid for and said i must call mtn directly. fine, so i call mtn after mutliple calls they tell me i need to wait another 48hrs -72hrs for my call to be escalated. all the while my money is gone, i paid with no hesitation but now because of their system, I am 5 days and counting without wifi. WOW!!

Highly dissatisfied and flabbergasted by the service received from MTN. You’ve neglected to update my personal details after countless phone calls and requests. You’ve incorrectly charged me for insurance after cancelling the service in early 2024! You’ve failed to forward my statements since early 2024 ! You’re unable to pull 1 single phone call made , for investigative purposes, so I may rightfully receive my refund. Highly disappointed!