I have been defrauded by MTN
Will you please assist me, I have been defrauded by MTN. I have been following up on my refund for almost 2 months without success with MTN South Africa. I have been sent around to all your departments without been helped till now.
I have been through to your cancellations department, billing department, retentions department, credit department, and i don't know how many times.
You can actually check by yourself a trail of all the logged tickets which were closed without being resolved.
I took a home router contract online and I was assured that there was coverage in my area. I paid R765.00 up-front payment on this contract. when it got here it never worked, and i kept calling mtn telling them it is not connecting. On day 2 I was asked to send it to the nearest outlet, which I did. And when I got there they contacted the coverage department. And they confirmed that there was never coverage in my area. I booked back the router to be sent back within 2 days of receiving it. And I provided CCI or CSI Outsourcing with the RMA number confirming that the gadget was returned on the 8th August 2025. I still have not received my refund of R765.00. The issue is that CCI or CSI Outsourcing did not cancel the contract on time, which resulted to an amount of R300.00 being deducted from my credit. And now no one seems to know or must I say there is now within the whole of MTN a department which is able to pass the R300.00 credit back, in order for me to get my whole refund. And no one has ever called me since this whole thing started to give me an update. I am the one who must always chase and call MTN every day. And I am now pissed and exhausted.
I am now coming to this platform because I have exhausted all avenues available to resolve this matter.
Will you please assist me please.