I had a sizing issue with my order and trying to get help from Lu-Ciee was an absolute nightmare. Their customer service is seriously poor. It took forever to even get a response and when I did it was... See more
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Review summary
Based on reviews, created with AI
Based on these reviews
First of all SIZING- bought the green suede loafer in 39 and they were huge. I liked them enough that I wanted an exchange. I contacted CS who gave me an address to return them in the Czech Republic.... See more
Company replied
I was pumped for my Lu-Ciee order, but what a letdown. The clothes are just super low quality especially for what they charge. After just one wash it already looked like I don't owned it for years an... See more
Really disappointed with Luciee. Faded in one wash. I wouldn’t suggest such overpriced low quality clothes.
This company is a scam. Because the instagram add was alluring, I ordered 3 linen blouses and a linen dress…over $1500.00. All items were too small so upon attempting to return I was informed no refun... See more
The item was ordered in time for a wedding. The shirt did not arrive. The parcel was delivered to an unidentifiable address, not ours. Lu-ciee customer service told us to sort it out with the delivery... See more
Very poor quality - items don’t look like the Photos. Poor material, while being very expensive. The team does not want to comply with Dutch law that mandates to refund the money when an order... See more
Company replied
I ordered mules from this company and I didn’t check their return policy. They only offer exchange or credit! They are based in Bali, it costs a lot to post your item, then you pay duty and they don’... See more
Company replied
Truthfully quality poor…but worst part is you have to return to Czechoslovakia at your own expense…and then…you only get store credit…no refund….and it does NOT tell you this unless you look up their... See more
Incorrect sizing, misleading information ‘Stating true to European sizing” for shoes, but the sizing is completely out of line with European standards. NO REFUNDS, only credit notes. Costly return. St... See more
Company replied
The items arrived and were nothing like the shirts advertised. Refused to give me a refund and told me to ship them back to Czech Republic as a gift (to avoid customs) for credit note. All very dodgy... See more
Company replied
I ordered a cashmere polo and the neck does not fit me well, I returned and they will not give me a refund. Terrible company when they claim to be sustainable, they make you buy something else instea... See more
This Company is appalling - to all UK customers, my sincere advice is to stay well away. We tried multiple times to reach this company for sizing advice before buying, but they never responded to em... See more
Make sure you read the reviews before ordering. No money returns ? is this legal ?. Prices (€ 225 for a shirt) does not match the bad quality at all. Design is not applicable to the photos.
Company replied
Never received order. Used tracking service through their links and they tried to steal $47 from me saying they needed my credit card to pay a refundable $1. Wow. Scam.
Company replied
The quality of the clothes is very poor end when you return your purchase, you have to do it bij yourself no returnlabel and then they don’t just return your money, but offer you a coupon for your nex... See more
I had received a wrong product from Luciee and returning it was a horror for me. Their customer service didn’t believe me that I got a wrong product. Final product was a total disappointment.
Not buying from Luciee again reason is simple they don’t understand their customers problems. Awful return and exchange policy.
They should revise the return and refunds policy. If I don’t like something I should have flexibility to return and seek my refund. I was forced to buy something else.
I am never buying from Luciee poor and bad quality fabrics hefty price.
I had ordered few pieces from luciee thinking. I am done with my shopping but eventually the low quality products made me to spend more.
My whole experience with Lu-Ciee was just awful. From realizing the clothes were such low quality, to the endless fight with their poor customer service, it was a headache from start to finish. And do... See more
They didn't addressed sizing issues and getting my replacement was a nightmare. I don't feel I was valued as a customer.
Cute designs with pathetic quality I got rashes in few days of frequent usage.
Company details
Written by the company
A woman led sustainable fashion and lifestyle brand. We design and produce eco-conscious styles carefully crafted from natural materials with a focus on purposeful and clean design, subtle texture and minimal detailing. All confirming femininity, timelessness and minimalism as an integral part of the l u • c i e e framework.
Contact info
Jl. Canggu Padang Linjong, 80361, Kabupaten Badung, Indonesia
- +6281246073538
- hello@lu-ciee.com
- lu-ciee.com
2.5
Poor
38 reviews
Replied to 18% of negative reviews
Typically takes over 1 month to reply
I first bought the ramie blouse and…
I first bought the ramie blouse and then I was so impressed I got a few more linen items. The fabric is soft and feels alive, and they all just effortlessly goe together.
What really won me over, is how genuinely thoughtful everything feels. Even the dies are natural. This company isn’t just checking boxes—they care, and it shows in the smallest details, even down to how they helped me with my order.
I've washed and worn these pieces over and over, and they’re aging beautifully. No pilling, just slow wear in the best way. They slowly became my favorite pieces to reach for.
It’s rare to find a brand that feels this close to the earth without compromising quality or style. Knowing it's a small woman led company, and not some fast-fashion nonsense, I know I will be back for more.
May 19, 2025
Unprompted review
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Totally Bummer Quality
I was pumped for my Lu-Ciee order, but what a letdown. The clothes are just super low quality especially for what they charge. After just one wash it already looked like I don't owned it for years and the seams were starting to go. Seriously overpriced products for these kind of things. Just skip it.
March 15, 2025
Unprompted review
Luciee has the most beautiful clothes…
Luciee has the most beautiful clothes and she went out of her way to make me an exquisite tailored piece. I get comments everywhere I go and just love love my shirts . Gorgeous clothes and lovely service.
February 1, 2025
Unprompted review
I ordered a cashmere polo and the neck…
I ordered a cashmere polo and the neck does not fit me well, I returned and they will not give me a refund. Terrible company when they claim to be sustainable, they make you buy something else instead of a r refund... avoid them
May 1, 2025
Unprompted review
Truthfully quality poor…but worst part…
Truthfully quality poor…but worst part is you have to return to Czechoslovakia at your own expense…and then…you only get store credit…no refund….and it does NOT tell you this unless you look up their return policy. Just awful. I’m keeping as I’m stuck with it and it’s not worth the effort or expense to get a store credit. Good luck to them staying in business.
May 17, 2025
Unprompted review
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READ all the reviews before order…
Make sure you read the reviews before ordering. No money returns ? is this legal ?.
Prices (€ 225 for a shirt) does not match the bad quality at all. Design is not applicable to the photos.
April 3, 2025
Unprompted review
Reply from luciee
Dear Caroline, thank you for sharing your feedback. We're sorry to hear that you were disappointed with your purchase.
We want to clarify that, as stated in our return policy, we offer store credit for returns rather than refunds. This is clearly communicated at checkout and on our website. We understand that this may not be ideal for every customer, but it’s part of our current policy as a small, independent brand.
We take quality seriously and strive to accurately represent our products through detailed photos and descriptions. We’re sorry to hear that the design didn’t meet your expectations — we always appreciate feedback that helps us improve.
If you’d like to discuss your concerns further, please feel free to reach out to our customer service team. We’d be happy to assist.
Kind regards
hello@lu-ciee.com
This is a beautiful little shop with local clothing
This is a beautiful little shop with Bali based owner with clothes made not far from the shop ... staff is very helpful and the owner is very attentive... my wife needed help, and the owner was in the shop within 10 mins and answered all questions we had and helped us to choose the perfect pieces...
My wife had such a great experience with the website and online help l... very helpful costumer service and prompt...
Thank you
February 4, 2025
Unprompted review
Reply from luciee
Thank you so much for your lovely words! We're so happy to hear that both your in-store and online experiences were smooth and memorable. It was a pleasure helping you and your wife find the perfect pieces!
We truly appreciate your support and hope to welcome you again soon.
Warm wishes
Reply from luciee
Thank you so much for your kind words! We're thrilled to hear that you’re happy with the quality of our pieces and the service you received.
It truly means a lot to our small team — and we can’t wait to welcome you back again soon.
Warm regards
Sizing wrong & exchanging ££££££££
First of all SIZING- bought the green suede loafer in 39 and they were huge. I liked them enough that I wanted an exchange. I contacted CS who gave me an address to return them in the Czech Republic. They said to list the value as a £10 gift. Dodgy! Also, I had to cover the cost of postage from a reputable carrier, which amounted to £45-£50… this is UNACCEPTABLE .The loafers were £187 so adding an extra £50 to the purchase price to exchange is ridiculous AND sadly prevent me from buying from them ever again. Which is shame as the quality of their clothes are quite good. IF they change this policy then I may be coaxed to return as a customer.
November 4, 2024
Unprompted review
Reply from luciee
Dear Daniella, thank you for taking the time to share your feedback. We’re sorry to hear that your experience with the return process didn’t meet your expectations, and we appreciate your candid comments.
We’re glad you liked the loafers — we take pride in the quality of our products, and we’re truly sorry that the sizing didn’t work out for you. We're continuing to refine our size guidance to help customers make more confident choices.
Regarding return shipping:
As a small independent brand, our current policy — which is outlined on our website — does require customers to cover the cost of return shipping. This is a common practice among smaller labels that operate internationally, though we fully understand it can be frustrating, especially for customers in the UK returning items to our EU-based warehouse.
As for the customs value declaration request was intended to help avoid unnecessary fees upon arrival which would need to be covered by the sender— but we take your feedback seriously and will review the language used, as it should never come across as unprofessional or “dodgy.”
We truly value your support and your feedback. If you're open to it, we'd love the chance to speak further and make things right — please feel free to reach out to our customer service team again referencing this review.
We truly hope to welcome you back in the future and thank you again for both your praise and your honesty — it helps us improve.
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I ordered mules from this company and I didn’t check their return policy. They only offer exchange or credit!
They are based in Bali, it costs a lot to post your item, then you pay duty and they don’t pick it up from the post office for weeks so clearly they don’t have a business that can receive goods. The owner did communicate with me and it as a very long process with me chasing up with Aust and Indonesia post as to where the goods were located. Consequently I have a substantial credit with them that I won’t be using as it will cost me so much to buy something else. Their products are very expensive and clearly from other reviews(which unfortunately I didn’t read before ordering) are poor quality. Stay away from this company, total rip off!
November 10, 2024
Unprompted review
Reply from luciee
Dear Celeste, thank you for your feedback — we’re sorry to hear that your experience wasn’t as smooth as it should have been.
Our return policy, which offers exchange or store credit, is clearly outlined at checkout and on our website. As a small independent brand, we don't offer refunds on returned items, unless faulty. We understand this may be disappointing if you were expecting otherwise.
For customers in Australia, returns are directed to our studio in Indonesia, which can involve slower processing times due to customs and local delivery logistics. While this is not ideal, it’s currently the most efficient solution available to us to service customers in Australia.
We’re glad our team stayed in communication throughout and helped locate your returned parcel, though we agree the process took longer than anyone would have liked.
We’re sorry to hear you won’t be using your credit. We’re proud of the quality of our pieces and are continually working to improve all aspects of our service.
Thank you again for your honest feedback — it helps us grow.
Kind regards
This has to be the worst clothes in the…
This has to be the worst clothes in the world. Check out the reviews and be warned before you buy. Fabric is cheap and sizing relates to very tiny prople
September 23, 2024
Unprompted review
Never received order
Never received order. Used tracking service through their links and they tried to steal $47 from me saying they needed my credit card to pay a refundable $1. Wow. Scam.
August 18, 2024
Unprompted review
Reply from luciee
Dear Mara, thank you for your feedback. We're glad to see that your order has since been delivered and that our team was able to assist you with the tracking issue.
To clarify, we never request credit card details for tracking or any post-purchase fees. It appears the link you accessed was from a third-party scam site, which unfortunately can happen if unofficial tracking links are used. We're always here to help ensure you're using the correct and secure channels.
If you have any further concerns, don’t hesitate to reach out — we’re happy to assist.
Kind regards,
hello@lu-ciee.com
Incorrect sizing
Incorrect sizing, misleading information ‘Stating true to European sizing” for shoes, but the sizing is completely out of line with European standards. NO REFUNDS, only credit notes. Costly return. Stay away!
August 24, 2024
Unprompted review
Reply from luciee
Thank you for your feedback — we're sorry to hear the sizing didn’t meet your expectations.
We do our best to provide accurate sizing guidance, and we understand how frustrating it can be when the fit feels off. We're currently reviewing our sizing recommendations to ensure they’re as clear and consistent as possible.
As noted in our return policy at checkout, we offer store credit for returns rather than refunds, and return shipping costs are the responsibility of the customer. We recognize this isn’t ideal for everyone, and we’re actively exploring ways to improve the process.
We appreciate your honest input and hope to provide a better experience in the future.
Kind regards,
hello@lu-ciee.com
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Very poor quality, Fraudulent Company
Very poor quality - items don’t look like the Photos. Poor material, while being very expensive.
The team does not want to comply with Dutch law that mandates to refund the money when an order is returned. They don’t want to return money - which is fraudulent! Luciee simply does not respond to e-mails anymore..
They remove reviews & post on Instagram. so that all looks great. Very dissapointing and unfair.
I will start a legal procedure as it is inacceptabel that they simply don’t respond.
July 9, 2024
Unprompted review
Reply from luciee
Dear Veronique, we’re sorry to hear you’re disappointed with your purchase and your experience. Please allow us to clarify a few important points.
The items you ordered were purchased during our sale, and as clearly stated in our return policy at the time of purchase, sale items are not eligible for refunds — this is standard practice for many small, independent brands. In such cases, we offer store credit for returned items.
Accusations of fraud are unfair to our team, who are working hard to support customers — especially during high-volume sale periods that can cause delays in response times.
We value all feedback, even when it is critical, as it helps us improve.
If you haven’t already, please reach out again to our support team with your order details. We’re happy to review your case and resolve it in line with our policies.
Kind regards,
hello@lu-ciee.com
The items arrived and were nothing like…
The items arrived and were nothing like the shirts advertised. Refused to give me a refund and told me to ship them back to Czech Republic as a gift (to avoid customs) for credit note. All very dodgy
June 1, 2024
Unprompted review
Reply from luciee
Dear Benton, thank you for your feedback. We're genuinely sorry to hear that you were disappointed with your order and the return process.
We take great care to present our products as accurately as possible through detailed photography and descriptions. If the items you received were not as expected, we sincerely apologize — and we’d be happy to review this further if you’re willing to reach out with more details.
As outlined in our return policy, we do accept returns for store credit, unless faulty, and returns are processed at our warehouse in the Czech Republic. We understand that international return shipping can be inconvenient, which is why we suggested declaring the parcel as a gift — this is a common practice to help customers avoid unexpected customs fees, which they would otherwise be responsible for. It was not intended to be misleading, and we take your concern seriously.
While we currently operate on a store credit basis for returned items, we understand that this may not suit everyone. We’re a small, independent brand doing our best to grow responsibly while serving a global customer base — and feedback like yours helps us improve.
If you’d be open to continuing the conversation, we’d love to try and resolve this with you directly. Please feel free to get in touch with our support team so we can assist further.
Warm regards
hello@lu-ciee.com
No refunds for returns - credit notes only & a costly process
Just be aware that no refunds are given for returns, only credit notes or exchanges. While this is stated under the Returns section of the website, it is so unusual to not offer a full refund these days, I didn't check - and got caught out. The issue is then compounded because this business is based in the Czech Republic, so when you return the item from the UK, you pay a fair bit for return postage then pay 15€ postage again to order a new item - and run the risk of issues with customs. The customer service is another challenge - it's not very quick so you might have to wait a few days for a response, and even then you don't always get your questions answered. I am waiting for my replacement blouse and am sure the quality will be fine, but it's been frustrating.
February 10, 2024
Unprompted review
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