Mw Mathijssen

Netherlands

Reviews

Review of BOLIA

5 days ago

The reflection of a really big Bolia…

The reflection of a really big Bolia mirror was distorted. Bolia customer service requested photos, and based on those they replaced the mirror with a new one. Excellent service, very happy with the new mirror!

October 15, 2025

Unprompted review

Reply from BOLIA

4 days ago

Dear mr/ms Mathijssen,

We appreciate you sharing your experience. We are happy to hear that our team could resolve the issue with the mirror's reflection and that you are satisfied with the replacement. Thanks for your feedback!

Kind regards,
Jelle, BOLIA

Review of Lucei

Jul 10, 2024

Very poor quality

Very poor quality - items don’t look like the Photos. Poor material, while being very expensive.

The team does not want to comply with Dutch law that mandates to refund the money when an order is returned. They don’t want to return money - which is fraudulent! Luciee simply does not andere anymore to e-mails.

The remove reviews & Posts so that all looks great. So dissapointing and unfair.

I will start a legal procedure as it is inacceptabel that they simply don’t respond.

July 10, 2024

Unprompted review

Review of luciee

Updated Jul 24, 2024

Very poor quality, Fraudulent Company

Very poor quality - items don’t look like the Photos. Poor material, while being very expensive.

The team does not want to comply with Dutch law that mandates to refund the money when an order is returned. They don’t want to return money - which is fraudulent! Luciee simply does not respond to e-mails anymore..

They remove reviews & post on Instagram. so that all looks great. Very dissapointing and unfair.

I will start a legal procedure as it is inacceptabel that they simply don’t respond.

July 9, 2024

Unprompted review

Reply from luciee

May 13, 2025

Dear Veronique, we’re sorry to hear you’re disappointed with your purchase and your experience. Please allow us to clarify a few important points.

The items you ordered were purchased during our sale, and as clearly stated in our return policy at the time of purchase, sale items are not eligible for refunds — this is standard practice for many small, independent brands. In such cases, we offer store credit for returned items.

Accusations of fraud are unfair to our team, who are working hard to support customers — especially during high-volume sale periods that can cause delays in response times.

We value all feedback, even when it is critical, as it helps us improve.

If you haven’t already, please reach out again to our support team with your order details. We’re happy to review your case and resolve it in line with our policies.

Kind regards,
hello@lu-ciee.com

Review of absolutcashmere.com

Jul 10, 2024

Beautiful material & sweaters

Beautiful material & sweaters! Great quality!

Very Responsive client relationship team members; I per mistake received the incorrect size - got a free return & a free shipment for the correct size exchange order. Love the brand!!

July 10, 2024

Unprompted review

Review of AmbienteDirect.com

Jun 21, 2020