Marie-Claire Haines

Dear Marie-Claire Haines,

Thank you for leaving your review of ordering with Blackwell's. We are pleased that you have contacted us to cancel your order and apologise that you were unable to do this as you placed your order as a guest. If logged into their account, customers can cancel their orders but if not logged in, we must process the cancellation for them. We are so sorry for the inconvenience caused but glad that this has now been resolved.

Thank you for shopping with us, we hope to be of future service.

With best wishes,
Charlie

Blackwell's Online Customer Services

Good Morning,
I am very sorry to read of your concerns - I understand your frustration and will ensure the necessary feedback is made. Should you need further assistance, please forward your details to customer.services@autoglass.co.uk.
Kind Regards,
Chloe

Hi Marie-Claire, thank you for your kind words, I’ll make sure that the medical team receives your feedback. Take care and all the best!

Thank you for the feedback! Customer satisfaction is our top priority, and we will use this review to make our service better.

Hello,

Thank you for taking the time to leave your review.

I am sorry to see the issues you have faced when using Eurofins, you should have been offered a different appointment date and time. Please email the covid19administration@eurofins.co.uk mailbox where you will be able to request a refund for the appointment you didn't attend.

Kind regards,
Robert at Eurofins

Hi Marie-Claire! Thank you so much for the 5 star rating! It's so good to hear how great the customer service has been with any queries you have had.
Warm regards, Gill

Hi Marie - Claire,

Thanks for the great feedback, so glad you had a great experience

Happy Training,
Rebecca

Hi Marie-Claire, thank you so much for recommending Dan's services! We're glad to hear you enjoyed working with him, and we're looking forward to welcoming you back in future.

We are so glad you are pleased with our service Marie-Claire. Tell your friends about moneycorp and you’ll both get £75 when they exchange £2,500 within 3 months. Visit: https://m.moneycorp.com/RAF2

Hi there,
Thank you for your review and I'm sorry to hear about your experience. We take feedback from our customers extremely seriously and we do remove tradespeople from our database if they don't meet our high standards. Tradespeople have to provide us with proof of ID and any required qualifications before we allow them to join and we will reject them if they don't meet our quality criteria.
Kind regards,
Emily
Customer Experience Manager

Hi Marie,

Thank you for your review.

We are sorry that you have been left frustrated with delivery times, we totally understand why you'd want your Loafy wares as quickly as possible! Unfortunately at the moment due to COVID-19, we are running restricted services, some deliveries are currently taking up to 21 working days. This is due to very high demand and while it's not as quick as we usually like, we're confident it will worth a little longer wait!

We hope you have a lovely rest of your day.

Kindest,

Tori

Great news Marie-Claire, please do let us know if there is anything else we can help with! Best wishes, Sam.

Hi Marie-Claire, thanks for your feedback. We will improve communication for the future. Glad you received your full results and raw data.