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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Customers appreciate the brand's customer service, highlighting the team's kindness, efficiency, and helpfulness in resolving issues. Many reviewers mention that customer service representatives are quick to respond and offer multiple solutions, such as replacements, partial refunds, or store credit. Consumers value the brand's effort to ensure customer satisfaction and create a positive experience. However, opinions are mixed regarding order, delivery service and quality. Some people are happy with the quality of the items, describing them as beautiful, well-made, and unique, while others express concerns about sizing and fit. Some consumers reported issues with returns, particularly regarding shipping costs.

Based on these reviews

Rated 4 out of 5 stars

Design and quality of pieces . Unfortunately for me Sizing was off. Due to sale I was not able to return items but Customer service made it easy for me and instead of paying extra for returning items... See more

Rated 4 out of 5 stars

The dress that I bought was pretty. And the customer service had a little delay to answer but at the end they resolved and respond my doubts and questions.

Rated 4 out of 5 stars

I love the unique designs which are very different from the rest of the market, and still very elegant. I ordered a dress from them. Unfortunately the sizing chart on the site didnt really coordinate... See more

Rated 4 out of 5 stars

Great collection. It’s refreshing to see their unique designs that are not like any other fast fashion sites out there. Bought an outfit for an occasion. The blazer was stunning but the trousers were... See more

Rated 2 out of 5 stars

While I do appreciate the customer service representative Allison for helping me reach a fair resolution, the main issue was the unfair business practices. The site has items listed as final sale and... See more

Rated 5 out of 5 stars

My blazer set was absolutely beautiful! If you plan on ordering from here do it 2-3 weeks in advance so it’ll get to you in time.

Rated 5 out of 5 stars

Fantastic customer service when needing to exchange a dress - very helpful! Great quality dresses. Will definitely be ordering again but am likely to reach out to just double check exact sizing on th... See more

Rated 5 out of 5 stars

Clothing is beautiful, great design and good quality. Also the customer experience is extraordinary. I needed to return too big product and the contact with them was amazing. What is more they offered... See more

Rated 5 out of 5 stars

Wow where do I even begin, I bought a gorgeous 2 piece blazer and skirt very unique piece that is seriously not found on any website. I received it in about 10 days exactly as pictured from the beauti... See more

Rated 5 out of 5 stars

I can’t say enough great things about this company! Their dresses are absolutely stunning—elegant, well-made, and exactly as pictured. I’ve received so many compliments every time I wear one of th... See more

Rated 5 out of 5 stars

I love Sierra Darien . I always shop from them & I’m a big fan of them. Good quality stuff . They also have very elegant dresses . Very professional customer service. I highly recommend them... See more

Rated 5 out of 5 stars

Sierra Darrien's customer service is truly excellent. I've rarely experienced such good customer service. Other companies could definitely learn a thing or two from it. I also like to order from them... See more

Rated 5 out of 5 stars

I made my first purchase a few weeks ago, 2 dresses arrived within 2 weeks, pleasantly surprised at the quality of both items. Unfortunately 1 dress was too big but I contacted the seller and within... See more

Rated 5 out of 5 stars

I emailed Customer Service to facilitate a return for a dress that was lovely, just a tad too long for me. In lieu of returning the item, they offered me a partial refund without having to return th... See more

Rated 5 out of 5 stars

Although the dress I ordered was too big for me the companies customer care team came back with options on how to help me and have since helped with this purchase . I’m so very hoping that the size sm... See more

Rated 5 out of 5 stars

Excellent and prompt response from customer service when had concerns about when parcel would arrive. Parcel arrived today as was in beautiful packaging and great quality . Would purchase again from... See more

Rated 5 out of 5 stars

I ordered a dress that ended up being too big and attempted a refund. I was initially not very happy that I would have to pay the large cost to ship it back, so instead the company offered me a substa... See more

Rated 5 out of 5 stars

First class service. Second to none and the outfit was beautiful and packaged in tissue paper in a box. I had a few issues with outfit being too small and nothing was too much trouble for them to try... See more

Rated 5 out of 5 stars
Verified

Outstanding service! They handled my issue with kindness and efficiency, sent me a replacement right away, and made me feel like a valued customer. I’m so thankful, and I’ll happily shop here again.

Rated 5 out of 5 stars

I first found out about Sierra Darien when I was admiring a dress on a woman and asked her where she got it. I assumed it would be out of my price range but was happy to see that their dresses are rea... See more

Rated 4 out of 5 stars

I had a few minor issues regarding original items- nothing major though- and the customer service has been prompt and has now supported me to resolve matters. The range of items is excellent- and the... See more

Rated 5 out of 5 stars

I purchased a beautiful dress from this company, quality excellent but the dress was too short for my liking when I received it. I contacted the company re returns and they were very helpful and acco... See more

Rated 4 out of 5 stars

Love the quality and uniqueness of the products. They have very nice fashionable choices. However, make sure you are good with the sizes you order, because returning or exchanging the items are very... See more

Rated 5 out of 5 stars

I had to admit that Im surprised how they managed with my return request to exchange sizes. It was fast resolution and customer service prompted helped me. The quality is really nice

Rated 4 out of 5 stars

A fantastic looking dress, I feel so pretty and expensive wearing it. But it was a bit small around chest(I have very small chest and are thin) I studied the size chart and S was supposed to fit perfe... See more

Rated 5 out of 5 stars

I made purchase a dress couple weeks ago. The dress doesn't fit me, so I contacted the customer service. The Team was helpful, polite and professional that exceeded my expectations. Thank you.

Rated 4 out of 5 stars

They were a bit slow in responding at the beginning, but then they took care of my order and made sure that I'm happy with all the items.

Rated 3 out of 5 stars

What matters to the customer is the quality of the item and the smoothness and ease of the transaction. I think the quality of the clothes is good, but the customer having to pay the shipping cost for... See more

Rated 5 out of 5 stars

Order a dress, it came it was beautiful but too small for me. They are very helpful in returning the dress or helping make situation right.

Rated 5 out of 5 stars

Wonderful collections - perfect for all kind of venues. Fast delivery also!

Rated 5 out of 5 stars

I had such a wonderful experience with this company! The clothes are absolutely beautiful and great quality. Even though the item I originally ordered was no longer in stock, their customer service we... See more

Rated 5 out of 5 stars

I just had an issue with my item I purchased and Sierra Darien provided outstanding customer service throughout the process. The staff was friendly, patient, and very professional. She quickly un... See more

Rated 5 out of 5 stars

we had a problem with transport, the way Sierra Darien solved that is just amazing, thank you, Thank you for the correctness and care of the company, I will continue to buy from you, this is the max... See more

Rated 5 out of 5 stars

Delivery was quick, and the dress looks exactly like the photo! I did run into a small issue because I’m a short girl, but Allison responded promptly and solved the problem right away. I’m very satis... See more

Rated 5 out of 5 stars

Shape and designa as well as material are good and beautiful. I am fan of this webb shop becouse I trust tham . :)

Rated 5 out of 5 stars

I’ve bought several dresses from Sierra Darien, and I honestly can’t say enough good things. The quality of each piece is amazing; the fabrics feel beautiful and they’re made to last. Their customer... See more

Rated 5 out of 5 stars

Ever since I discovered SIERRA DARIEN, I’ve felt completely at ease with fashion—timely trends, thoughtful design, and quality materials, all at prices that truly make sense.

Rated 5 out of 5 stars

Amazing customer service. I oreded a dress and I received it quickly and it was so nice but unfortunately doesn’t fit me as I ordered the size wrong. I contacted the customer service and The team was... See more

Rated 4 out of 5 stars

“I absolutely love this dress! The fabric feels so soft and comfortable, and the design is both elegant and easy to wear. It’s perfect for a casual day out or even a special occasion. I’ve received so... See more

Rated 5 out of 5 stars

Sierra Darien offers very fashionable and unique clothes. Their customer service is great and always helpful. I’m really happy with my experience and highly recommend them.

Rated 4 out of 5 stars

I had a really good experience with this company. When I needed to exchange my original dress, the team was very responsive and helpful. They made the whole process smooth and even offered a gene... See more

Rated 5 out of 5 stars

I had an issue with my product and a return was not possible. However, the customer service team was very understanding and agreed to send me a replacement instead. My problem was solved quickly and w... See more

Rated 5 out of 5 stars

This was my first time purchasing from this brand, and I have only positive experiences. Although the dress I ordered didn’t fit me, the quality of the dress itself was very good. What pleasantly surp... See more

Rated 5 out of 5 stars

I’m genuinely thankful to the Sierra Darien team for their exceptional customer care and kindness. I had ordered a dress, but the color didn’t suit me. I contacted them to return it, and they responde... See more

Rated 5 out of 5 stars

I’ve already ordered three dresses from this brand, and I’m very satisfied with every single one of them. The material feels amazing—soft, comfortable, and still very elegant. The quality is consist... See more

Rated 5 out of 5 stars

“I’m absolutely thrilled with this dress! It arrived very quickly and looks exactly like the picture. The quality is fantastic, the fit is perfect, and I couldn’t be happier with my purchase. Highly r... See more

Rated 5 out of 5 stars

I’m very happy with my order from Sierra Darien! The shipping was incredibly fast, and the dress looks exactly like the pictures online. The quality is great, and the fit is perfect. This isn’t my fir... See more

Rated 5 out of 5 stars

Hello, please send me an email with a review, because you deserve more than 10 stars, for what you have done for me, thank you for your kindness and kindness towards me, I wish you much success althou... See more

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Company details

  1. #94 of 133 best companies in Women's Clothing Store

Written by the company

Statement Label Clothing for Women.


Contact info

3.5

Average

TrustScore 3.5 out of 5

601 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 50% of negative reviews

Typically replies within 2 weeks


Rated 5 out of 5 stars

Exceptional customer service

Customer service is exceptional from Sierra Darien team. The items I have received have been of great quality and delivery was very good. The items have been packaged with care and all communications had with the team has been very helpful and professional.

October 20, 2025
Unprompted review
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Rated 5 out of 5 stars

Wonderful Customer Service and Great Quality Dresses!

I had a really good experience with this company and their customer service team. The dress I ordered was exactly as described, the material, stitching, and overall quality were excellent, and it looked just like the photos online. Unfortunately, it didn’t fit me quite right in terms of size, but everything else about it was perfect.
When I reached out about returning it, the team was incredibly understanding and helpful. Since I’m an international customer and shipping costs can be quite high, they offered a replacement item of equal value instead of having me send it back. I really appreciated that thoughtful and practical solution it showed how much they care about making things right for their customers.
Throughout the process, their communication was clear, polite, and timely. They kept me updated every step of the way and made sure I was happy with the outcome. Even though the sizing didn’t work out this time, I would definitely order from them again because the quality of their products and the level of service truly stand out. It’s rare to find such responsive and considerate customer support these days, and I genuinely appreciate how they handled everything.

October 21, 2025
Unprompted review
Rated 1 out of 5 stars

I ordered from this company dress size…

I ordered from this company in the beginning of October, they never send anything to me and on top of that not replying to get my money back! DO NOT ORDER ANYTHING FROM THEM! It’s a scam, all the reviews say that they are scammers!!!! Their website fake!

October 19, 2025
Unprompted review
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Rated 1 out of 5 stars

Such a scam

Such a scam! I was told by their customer service that my order would be returnable and they even advised me to accept the shipment. Later, when I tried to return it, they suddenly claimed it was a “final sale.” Their own website policy clearly says that dresses are returnable — yet they refused to honor it. Completely misleading and dishonest company. The dress also was made in China. I would never order from them again.

September 28, 2025
Unprompted review
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Rated 2 out of 5 stars

While I do appreciate the customer…

While I do appreciate the customer service representative Allison for helping me reach a fair resolution, the main issue was the unfair business practices. The site has items listed as final sale and not eligible for refund/exchange/credit that are not listed as such to the buyers. The sizes also run smaller than the size chart fyi. Thank you to Allison but I will not be shopping here again.

October 15, 2025
Unprompted review
Rated 1 out of 5 stars

⚠️ 🚨Warning

⚠️ 🚨Warning! Please RUN AWAY right now from this SCAM company! 🚨⚠️

This is a Romania-based company, NOT a U.S. company!
Their so-called “2 weeks EASY return policy” is a complete lie.

I should have read all the negative reviews here before ordering, but unfortunately I realized too late. Please don’t become a victim like me — never use this site!

After buying, I discovered how terrible the product quality is — and that there is absolutely NO easy return. The advertised “2 weeks return” is 100% fake & scam! You must ship the product back to Romania at your own cost (at least $75 or more), and they make it nearly impossible to get any refund.

This company pretends to be based in Delaware, USA, but in reality, it’s just a shady mix of CHINA & ROMANIA with virtually no return policy.

⚠️🚨 Don’t be fooled! Their website looks slick and professional, but it’s all a trap. Don’t get scammed like I did. RUN AWAY! 🚨⚠️

September 26, 2025
Unprompted review
Rated 4 out of 5 stars

“I absolutely love this dress

“I absolutely love this dress! The fabric feels so soft and comfortable, and the design is both elegant and easy to wear. It’s perfect for a casual day out or even a special occasion. I’ve received so many compliments whenever I wear it. Definitely a great addition to my wardrobe!”

October 6, 2025
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Rated 1 out of 5 stars

SCAM !

SCAM !! One star rating is too good please avoid this company.
Ordered a dress and didn’t fit so tried to return and the offered for me to get it altered or part refund and keep the dress but I told them I still wanted to return. They gave me a fake address in Romania and have since emailed them a few times asking for my refund and they’ve stopped replying to any messages.

August 1, 2025
Unprompted review
Rated 5 out of 5 stars

Clothing is beautiful and customer experience extraordinary

Clothing is beautiful, great design and good quality. Also the customer experience is extraordinary. I needed to return too big product and the contact with them was amazing. What is more they offered me variety of options as the alternative for the return - it is the first time i have seen such flexibility and adjusting to client’s needs. 100% recommended!

October 3, 2025
Unprompted review
Rated 5 out of 5 stars

Orders

I’ve already ordered three dresses from this brand, and I’m very satisfied with every single one of them. The material feels amazing—soft, comfortable, and still very elegant. The quality is consistent, and the dresses look exactly like the pictures, which is something I really appreciate when ordering online.
What I also love is that the fit is flattering and true to size, so I didn’t have to worry about returns or exchanges. Every time I’ve worn one of their dresses, I’ve received compliments, which makes me feel even more confident about my purchases.
Overall, I’m very impressed with this brand and how reliable they are. I can’t wait to explore more of their collection and order again soon!

October 3, 2025
Unprompted review
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Rated 5 out of 5 stars

I love Sierra Darien

I love Sierra Darien . I always shop from them
& I’m a big fan of them. Good quality stuff . They also have very elegant dresses . Very professional customer service.

I highly recommend them

October 1, 2025
Unprompted review
Rated 1 out of 5 stars

Completely different product from what was shown on the website!!!

I ordered a dress from the Sierra Darien website, but the product I received has nothing to do with what was advertised online. The material, color, and details (such as the shoulders and texture) are completely different – essentially it is another item, of much lower quality.

I requested a return via email, but I was told that because it was a “Final Sale” item it cannot be returned, even though this is not about a voluntary return but about receiving a product that does not match the presentation. It is obvious that the dress was originally purchased from AliExpress, with only the label changed, and I ended up paying almost 700 lei just for that label.

The experience was extremely disappointing and I consider this a deceptive practice. I do not recommend anyone to buy from this site.
____
Am comandat o rochie de pe site-ul Sierra Darien, însă produsul primit nu are nicio legătură cu cel prezentat online. Materialul, culoarea și detaliile (umerii, textura) sunt complet diferite – practic este un alt articol, de calitate mult inferioară.

Am solicitat retur prin email, dar mi s-a răspuns că fiind „Final Sale” nu se acceptă, deși situația nu ține de retur voluntar, ci de un produs neconform cu prezentarea. Este evident că rochia a fost achiziționată la rândul lor de pe AliExpress, cu eticheta schimbată, iar eu am plătit aproape 700 de lei pentru această etichetă.

Experiența a fost extrem de dezamăgitoare și consider că este o practică înșelătoare. Nu recomand nimănui să cumpere de pe acest site.

September 30, 2025
Unprompted review

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