Design and quality of pieces . Unfortunately for me Sizing was off. Due to sale I was not able to return items but Customer service made it easy for me and instead of paying extra for returning items... See more
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Company details
- #94 of 133 best companies in Women's Clothing Store
Written by the company
Statement Label Clothing for Women.
Contact info
16192 Coastal Highway, 19958, Lewes, United States
- support@sierradarien.com
- sierradarien.com
Replied to 50% of negative reviews
Typically replies within 2 weeks
Exceptional customer service
Customer service is exceptional from Sierra Darien team. The items I have received have been of great quality and delivery was very good. The items have been packaged with care and all communications had with the team has been very helpful and professional.
I’m so pleased with my purchase
I’m so pleased with my purchase — the dress is absolutely stunning and fits like a dream! ✨
Beautiful quality, elegant design, and exactly as shown in the photos. Couldn’t be happier with it! 💛
Wonderful Customer Service and Great Quality Dresses!
I had a really good experience with this company and their customer service team. The dress I ordered was exactly as described, the material, stitching, and overall quality were excellent, and it looked just like the photos online. Unfortunately, it didn’t fit me quite right in terms of size, but everything else about it was perfect.
When I reached out about returning it, the team was incredibly understanding and helpful. Since I’m an international customer and shipping costs can be quite high, they offered a replacement item of equal value instead of having me send it back. I really appreciated that thoughtful and practical solution it showed how much they care about making things right for their customers.
Throughout the process, their communication was clear, polite, and timely. They kept me updated every step of the way and made sure I was happy with the outcome. Even though the sizing didn’t work out this time, I would definitely order from them again because the quality of their products and the level of service truly stand out. It’s rare to find such responsive and considerate customer support these days, and I genuinely appreciate how they handled everything.
I ordered from this company dress size…
I ordered from this company in the beginning of October, they never send anything to me and on top of that not replying to get my money back! DO NOT ORDER ANYTHING FROM THEM! It’s a scam, all the reviews say that they are scammers!!!! Their website fake!
Such a scam
Such a scam! I was told by their customer service that my order would be returnable and they even advised me to accept the shipment. Later, when I tried to return it, they suddenly claimed it was a “final sale.” Their own website policy clearly says that dresses are returnable — yet they refused to honor it. Completely misleading and dishonest company. The dress also was made in China. I would never order from them again.
Lovely items and beautiful quality
Lovely items and beautiful quality. Postage takes a while so plan ahead.
My experience with Sierra Darien
My blazer set was absolutely beautiful! If you plan on ordering from here do it 2-3 weeks in advance so it’ll get to you in time.
The dress that I bought was pretty
The dress that I bought was pretty. And the customer service had a little delay to answer but at the end they resolved and respond my doubts and questions.
Wonderful collections
Wonderful collections - perfect for all kind of venues. Fast delivery also!
While I do appreciate the customer…
While I do appreciate the customer service representative Allison for helping me reach a fair resolution, the main issue was the unfair business practices. The site has items listed as final sale and not eligible for refund/exchange/credit that are not listed as such to the buyers. The sizes also run smaller than the size chart fyi. Thank you to Allison but I will not be shopping here again.
⚠️ 🚨Warning
⚠️ 🚨Warning! Please RUN AWAY right now from this SCAM company! 🚨⚠️
This is a Romania-based company, NOT a U.S. company!
Their so-called “2 weeks EASY return policy” is a complete lie.
I should have read all the negative reviews here before ordering, but unfortunately I realized too late. Please don’t become a victim like me — never use this site!
After buying, I discovered how terrible the product quality is — and that there is absolutely NO easy return. The advertised “2 weeks return” is 100% fake & scam! You must ship the product back to Romania at your own cost (at least $75 or more), and they make it nearly impossible to get any refund.
This company pretends to be based in Delaware, USA, but in reality, it’s just a shady mix of CHINA & ROMANIA with virtually no return policy.
⚠️🚨 Don’t be fooled! Their website looks slick and professional, but it’s all a trap. Don’t get scammed like I did. RUN AWAY! 🚨⚠️
“I absolutely love this dress
“I absolutely love this dress! The fabric feels so soft and comfortable, and the design is both elegant and easy to wear. It’s perfect for a casual day out or even a special occasion. I’ve received so many compliments whenever I wear it. Definitely a great addition to my wardrobe!”
SCAM !
SCAM !! One star rating is too good please avoid this company.
Ordered a dress and didn’t fit so tried to return and the offered for me to get it altered or part refund and keep the dress but I told them I still wanted to return. They gave me a fake address in Romania and have since emailed them a few times asking for my refund and they’ve stopped replying to any messages.
Clothing is beautiful and customer experience extraordinary
Clothing is beautiful, great design and good quality. Also the customer experience is extraordinary. I needed to return too big product and the contact with them was amazing. What is more they offered me variety of options as the alternative for the return - it is the first time i have seen such flexibility and adjusting to client’s needs. 100% recommended!
Orders
I’ve already ordered three dresses from this brand, and I’m very satisfied with every single one of them. The material feels amazing—soft, comfortable, and still very elegant. The quality is consistent, and the dresses look exactly like the pictures, which is something I really appreciate when ordering online.
What I also love is that the fit is flattering and true to size, so I didn’t have to worry about returns or exchanges. Every time I’ve worn one of their dresses, I’ve received compliments, which makes me feel even more confident about my purchases.
Overall, I’m very impressed with this brand and how reliable they are. I can’t wait to explore more of their collection and order again soon!
Lost £241 because of no help from Customer Service. Please be careful when returning!
Order didnt arrive on time for my event. Was given the incorrect return details and what courier service to use. Parcel was stuck at customs for two months. Parcel was returned to me and Customers Service is not responding to my emails. I HAVE LOST £241 BECAUSE OF THEIR TERRIBLE CUSTOMER SERVICE.
I love Sierra Darien
I love Sierra Darien . I always shop from them
& I’m a big fan of them. Good quality stuff . They also have very elegant dresses . Very professional customer service.
I highly recommend them
Completely different product from what was shown on the website!!!
I ordered a dress from the Sierra Darien website, but the product I received has nothing to do with what was advertised online. The material, color, and details (such as the shoulders and texture) are completely different – essentially it is another item, of much lower quality.
I requested a return via email, but I was told that because it was a “Final Sale” item it cannot be returned, even though this is not about a voluntary return but about receiving a product that does not match the presentation. It is obvious that the dress was originally purchased from AliExpress, with only the label changed, and I ended up paying almost 700 lei just for that label.
The experience was extremely disappointing and I consider this a deceptive practice. I do not recommend anyone to buy from this site.
____
Am comandat o rochie de pe site-ul Sierra Darien, însă produsul primit nu are nicio legătură cu cel prezentat online. Materialul, culoarea și detaliile (umerii, textura) sunt complet diferite – practic este un alt articol, de calitate mult inferioară.
Am solicitat retur prin email, dar mi s-a răspuns că fiind „Final Sale” nu se acceptă, deși situația nu ține de retur voluntar, ci de un produs neconform cu prezentarea. Este evident că rochia a fost achiziționată la rândul lor de pe AliExpress, cu eticheta schimbată, iar eu am plătit aproape 700 de lei pentru această etichetă.
Experiența a fost extrem de dezamăgitoare și consider că este o practică înșelătoare. Nu recomand nimănui să cumpere de pe acest site.
Fantastic customer service when needing…
Fantastic customer service when needing to exchange a dress - very helpful! Great quality dresses. Will definitely be ordering again but am likely to reach out to just double check exact sizing on the dress.
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