United Kingdom
Review of FirstPort
Lukas is an excellent manager. Very helpful and polite and friendly to the residents.
Reply from FirstPort
Hi
We appreciate your positive feedback. We're so glad to hear that the manager is helpful, polite, and friendly to the residents. Thank you!
Mo
Review of Neptune
Andre and Mick were incredibly helpful not only delivering the rug, offering to unpack it and lay it for me. What great service
Reply from Neptune
Hi Benton! Thank you for taking the time to leave us your 5* feedback about our driver team Andre & Mick. We look forward to seeing you again soon either in store, or online. With warmest regards, Scott
Review of Original BTC
Reply from Original BTC
Hello,
Thank you so much! That means a lot to us, we’re thrilled to hear you had such a great experience. 😊 Let us know if there’s anything else we can help with!
Best wishes,
Original BTC
Review of daals
Great product. Bit of an admin problem but solved quickly and delivery great
Review of Original BTC
I’d like to say that the service BTC has provided has been nothing short of amazing. Their advice, the way they went
Above and beyond to sort out bespoke items and the the staff who are so very pleasant.
Reply from Original BTC
Hi Tracie,
Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with us. It means a lot to the team to know their efforts are appreciated.
Best wishes,
Original BTC
Review of luciee
The items arrived and were nothing like the shirts advertised. Refused to give me a refund and told me to ship them back to Czech Republic as a gift (to avoid customs) for credit note. All very dodgy
Reply from luciee
Dear Benton, thank you for your feedback. We're genuinely sorry to hear that you were disappointed with your order and the return process.
We take great care to present our products as accurately as possible through detailed photography and descriptions. If the items you received were not as expected, we sincerely apologize — and we’d be happy to review this further if you’re willing to reach out with more details.
As outlined in our return policy, we do accept returns for store credit, unless faulty, and returns are processed at our warehouse in the Czech Republic. We understand that international return shipping can be inconvenient, which is why we suggested declaring the parcel as a gift — this is a common practice to help customers avoid unexpected customs fees, which they would otherwise be responsible for. It was not intended to be misleading, and we take your concern seriously.
While we currently operate on a store credit basis for returned items, we understand that this may not suit everyone. We’re a small, independent brand doing our best to grow responsibly while serving a global customer base — and feedback like yours helps us improve.
If you’d be open to continuing the conversation, we’d love to try and resolve this with you directly. Please feel free to get in touch with our support team so we can assist further.
Warm regards
hello@lu-ciee.com
Review of Glasses Direct
Review of Glasses Direct
Review of Glasses Direct
Amazing service. We made an error on our prescription and they even remade them although it was our fault
Review of M.Manze Pie & Mash
Excellent delivery and taste just like in the shop
Review of Find Me A Gift
We ordered an item. The website said order had failed so we ordered again. Both orders were sent and they would only refund the item not the postage which was more than the item. If a sites ordering fails it shouldn’t be at customers cost
Reply from Find Me A Gift
Hi ,
I am really very sorry to hear that there was a error when you placed your order.I have emailed you directly to have this resolved.
Kind regards
Lucy
FMAG
