No refunds for returns - credit notes only & a costly process
Just be aware that no refunds are given for returns, only credit notes or exchanges. While this is stated under the Returns section of the website, it is so unusual to not offer a full refund these days, I didn't check - and got caught out. The issue is then compounded because this business is based in the Czech Republic, so when you return the item from the UK, you pay a fair bit for return postage then pay 15€ postage again to order a new item - and run the risk of issues with customs. The customer service is another challenge - it's not very quick so you might have to wait a few days for a response, and even then you don't always get your questions answered. I am waiting for my replacement blouse and am sure the quality will be fine, but it's been frustrating.
