MR F SARAMET

I'm very sorry to hear about your experience with the oak veneer doors. It’s disappointing to learn that the quality did not meet your expectations, and we sincerely apologise for the issues you've encountered—including the inconsistencies and problems when trimming.

This isn’t the standard we aim to deliver, and we’d really appreciate the opportunity to look into this further. If you're open to it, please get in touch with me directly at feedback@leadergroup.co.uk so we can try to make things right.

Kind regards,
Susan George
Head of Customer Services

Thank you for taking the time to share your feedback. We’re sorry to hear that one of the doors arrived with a split and that the material did not meet your expectations. We understand how important consistency and quality are, especially when working on older homes where adjustments are often necessary.

Your comments have been shared with our quality control team so we can review and improve both our materials and packaging processes. We appreciate your insight, and we're always looking for ways to ensure a better experience for our customers.

If there's anything we can do to further assist you, please don’t hesitate to get in touch with our customer service team.

Kind Regards,
Belinda Everett - Trade Supervisor

Hi Mr Saramet, thank you so much for your 5 STAR review. It is greatly appreciated. Thanks Angie

Hello,

Thank you for your feedback. I’m sorry to hear you feel the cost didn’t meet your expectations. We always strive to offer the best value for money, but I appreciate your concerns and will pass them on to our team for review. If there’s anything specific we can do to assist you further, please don’t hesitate to reach out at feedback@leadergroup.co.uk.

Best regards,
Susan George
Head of Customer Services

Thank you for leaving us this great review Mr Saramet, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.