Irish Life Reviews 100

I'm with them 6 six years , paying thousands on supposedly one of their best plans! Made my first claim and what a nighmare to deal with ! Declined ! Separately I've been referred to consultants who will deal with all Health Insurance Companies EXCEPT IRISH LIFE ! Stay away!

Worst insurance provided rejects claim for fun

Great experience so easy and the advisor was great. Very cheap and I have so much cover on it

I signed up with Irish life health . Subsequently found out……not actually told on initial sign up that I needed confirmation of cover from previous health provider. Fair enough, but this is my first change. Got that, posted it and then checked with them re. Procedure cover to be informed that my cover had ended in 2019. Letter definitely stated 2024. I had the original email. They wouldn’t have it so I sent the pdf of cover requesting a phone call to confirm they had received it. Didn’t get it.i was in the process of booking a medical procedure which is difficult enough. When I rang they suggested using ‘Here to help’ a painful process as the fields are not well set and do not show ALL consultants or ALL hospitals. I spent ages trying to input my doctor and hospital. Talking to any of the staff is like dealing with the prosecution service in a courtroom. Quoting various tracts af legalities. Do they realise they’re dealing with humans who may have an illness and are trying to check cover. The last advice was to check with the consultant that it was medically necessary to have the procedure. That was the final straw. My doctor recommended I have this procedure but Irish life health are unsure. Seriously! Wish I’d stayed with previous provider but I will be moving again ASAP.

Charged me for multiple policies and you can't check the charges with them directly but only with employer, a refund for expenses is not done promptly and is often rejected. Would not recommend it. Also, if you have insurance with the employer it's a taxable benefit - so you still have to pay 52%. Overall, I can not recommend the insurance.

I've had the pleasure of being a member of Irish Life Health for nearly a year now, and I must say, I'm thoroughly impressed. From the moment I joined, they've consistently gone above and beyond to meet and exceed my expectations.

The level of care and attention to detail they provide is unparalleled. Whether it's prompt responses to inquiries or their extensive network of healthcare providers, Irish Life Health has consistently delivered excellence.

One of the things that truly sets them apart is their commitment to customer satisfaction. They take the time to listen to their members' needs and concerns, and they always strive to find the best solutions.

I can confidently say that my experience with Irish Life Health has been nothing short of awesome, and I wholeheartedly recommend them to anyone in search of top-notch health insurance.

Terrible customer service. ILH cancelled my policy before the renewal date, even though it is fully paid up. I can only assume it's because I declined to renew with them. Could not get an intelligent reply while trying to sort out the issue. You know a company is poor when you have to contact the ombudsman's office for assistance.

Irish life health is not worth the time spent. Their register with a gp service is non existent... you'll be given a list of doctors in the county and told to contact them yourself. Digital doctor, you'll be lucky to get an appointment within 72 hours. Ridiculously bad service all round.

If I could give less than 1 star I would. An absolutely appalling crowd to try to deal with. I should have health insurance that my employer paid for, I rang up for information and they cancelled my policy instead! I've been ringing, emailing and using online chat function to be endlessly lied to that about callbacks & fixes that never happen. The stress of it is incredible. After over a month now with no health insurance, rang AGAIN today to be told nothing on my account about this, despite them ringing me a couple of days ago to tell me it would be resolved by end of the day & they'd call me, guess what, it wasn't and they didn't....STEER WELL CLEAR, never had any issues with any of the other health providers

Avoid at all costs. After an audit, three complaints and three months waiting to be reimbursed, nothing has changed. Ridiculous.

They updated their application more than year ago but you still need to login twice to access your account on their irish life mobile app. You are first presented with the old login page. You enter details, press login the new login page appears where u need to re enter the details then press login again

I am sorry to say this but this company is the worst pension provider for a company. They make mistakes in their accounts, do not provide any breakdown of how they allocate amounts. They made mistakes by allocating the wrong amounts to the wrong employees. As an employer, DO NOT consider them as your pension providers. They are unable to rectify any errors that they made and expect people to have Direct Debits set up with them. They threaten you to cancel any business with you if you do not have a direct debit set up with them. Despite that they can not even prove what they are debiting from your account. A scam company. Be aware of them!!!!

I'm not pleased with my experience with the corporate plan. The process feels overly bureaucratic and outdated, which makes it unnecessarily difficult. It's disappointing to see most of my claims getting rejected.

The coverage doesn't cater to my needs, making it feel like a waste of resources. The only reason I haven't cancelled is because my company provides it for free, and I'm only responsible for the taxes.

Based on my experience, I wouldn't recommend it. If possible, I'd suggest exploring other options.

Reality is zero, Health claim APP has not been taken offline and continues to waste people’s time processing claims that just disappear after hours of buffering.
Use the website if you want to keep sane !

I've just set my plan on my workplace as our accountant recommended.
Then it started. Tons of emails, calls, letters. One worker calls me to ask for service rating. After another worker calls me to rate my experience with previous worker. Then another worker calls me to rate my experience with previous worker.
CLIENTS ARE NOT RESPONSIBLE FOR QUALITY OF CUSTOMER SERVICE. Watch it yourselves or make it less annoying

Their plans barely cover anything and when trying to make a claim their website is so slow that it constantly times out, leaving you wondering whether your claim made it through or not. It feels like it's intentionally slow to prevent you from making claims. Ridiculous service.

It’s a joke, in the plan nearly nothing is covered, so you pay for insurance and then pay everything anyways, if you don’t see an online GP you pay twice, once for insurance every month and second for the times you needed any health care treatment… wouldn’t recommend if you want to pay health care to be able to gain something don’t go with Irishhealth

They always find an excuse to not fulfill their part. There’s always ‘something’ to prevent them paying your benefits. Customer service is extremely slow and useless. Feedback channels are also useless and they don’t really care. If you’re choosing a health insurance provider, avoid at all costs.